Onsite Position - Long Term Contract
Summary
Responsible for managing business-to-business collections activities, ensuring timely payment of outstanding invoices, resolving customer account issues, and supporting overall cash‑flow objectives. Works closely with internal teams and external customers to reduce delinquency, resolve disputes, and maintain strong working relationships.
Key Responsibilities
Review customer receivables, monitor aging, and coordinate timely payment resolution
Communicate with internal and external customers to address collection issues and account discrepancies
Collaborate with the Customer Relations team to complete tasks efficiently and meet departmental timelines
Reduce delinquency across assigned accounts in alignment with organizational goals
Facilitate invoice dispute resolution discussions with customers, field personnel, and Customer Relations staff
Escalate accounts to management when necessary to accelerate the collection process
Follow established work processes to ensure consistent communication and collaboration across all levels of the organization
Build and maintain effective, cooperative working relationships with customers
Investigate and resolve customer issues to ensure accurate account status and timely payment
Qualifications
Experience in B2B collections, accounts receivable, or customer account management
Strong understanding of receivables aging, payment terms, and dispute resolution
Ability to communicate clearly and professionally with internal teams and external customers
Proven ability to reduce delinquency and manage a portfolio of past‑due accounts
Skilled in investigating account discrepancies and resolving customer issues
Comfortable facilitating discussions between customers, field teams, and internal departments
Ability to elevate issues appropriately and collaborate with management when needed
Strong organizational skills with the ability to prioritize tasks and meet deadlines
Demonstrated ability to build and maintain cooperative working relationships
Proficiency with ERP systems, billing platforms or customer portals (preferred)
High attention to detail and accuracy in account review and documentation
Ability to work independently and as part of a team in a fast‑paced environment
Determining Compensation Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Diversity Statement Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply.
EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
Virginia residents may access our state specific policies here.
Residents of all other states may access our policies here.
Canadian residents may access our policies in English here and in French here.
Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to:
the individual's skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
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Responsible for managing business-to-business collections activities, ensuring timely payment of outstanding invoices, resolving customer account issues, and supporting overall cash‑flow objectives. Works closely with internal teams and external customers to reduce delinquency, resolve disputes, and maintain strong working relationships.
Key Responsibilities
Review customer receivables, monitor aging, and coordinate timely payment resolution
Communicate with internal and external customers to address collection issues and account discrepancies
Collaborate with the Customer Relations team to complete tasks efficiently and meet departmental timelines
Reduce delinquency across assigned accounts in alignment with organizational goals
Facilitate invoice dispute resolution discussions with customers, field personnel, and Customer Relations staff
Escalate accounts to management when necessary to accelerate the collection process
Follow established work processes to ensure consistent communication and collaboration across all levels of the organization
Build and maintain effective, cooperative working relationships with customers
Investigate and resolve customer issues to ensure accurate account status and timely payment
Qualifications
Experience in B2B collections, accounts receivable, or customer account management
Strong understanding of receivables aging, payment terms, and dispute resolution
Ability to communicate clearly and professionally with internal teams and external customers
Proven ability to reduce delinquency and manage a portfolio of past‑due accounts
Skilled in investigating account discrepancies and resolving customer issues
Comfortable facilitating discussions between customers, field teams, and internal departments
Ability to elevate issues appropriately and collaborate with management when needed
Strong organizational skills with the ability to prioritize tasks and meet deadlines
Demonstrated ability to build and maintain cooperative working relationships
Proficiency with ERP systems, billing platforms or customer portals (preferred)
High attention to detail and accuracy in account review and documentation
Ability to work independently and as part of a team in a fast‑paced environment
Determining Compensation Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Diversity Statement Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply.
EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
Virginia residents may access our state specific policies here.
Residents of all other states may access our policies here.
Canadian residents may access our policies in English here and in French here.
Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to:
the individual's skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
#J-18808-Ljbffr