Bilingual Call Center Representative
swipejobs, Lithia Springs, Georgia, United States, 30057
Job Description
Location:
Remote (Eastern Standard Time preferred)
Pay Rate
$15/hr - Spanish
$16/hr - Russian, Mandarin, Cantonese, Hindi, Urdu, Punjabi, Bengali (Must be fluent in reading, writing, and speaking designated language.)
Why You’ll Love This Role Join a fast-paced remote customer service team supporting health plan enrollment services. You’ll help clients understand their healthcare options, assist with enrollment, and provide top‑notch support in a high‑volume environment.
What You’ll Do
Answer inbound calls and help clients with enrollment questions
Explain managed care options and assist clients in selecting a health plan
Review enrollment forms for accuracy and completeness
Support the New York Medicaid CHOICE Project
Escalate issues to supervisors when needed
Work some Saturdays (required)
Provide excellent customer service in a professional call‑center environment
Schedule Training (mandatory)
4 weeks full‑time
Mon‑Fri | 8:30 AM – 5:00 PM EST
Post‑Training (minimum 4 days/week)
8:30 AM – 5:00 PM
9:00 AM – 5:30 PM
11:30 AM – 8:00 PM
Must be available
Mon‑Fri | 8:00 AM – 8:00 PM EST
Sat | 10:00 AM – 6:00 PM EST
What You Need
High school diploma or equivalent
1‑2 years call center experience preferred
Strong computer and typing skills
Reliable attendance and strong work ethic
Excellent communication and customer service skills
Ability to learn new systems quickly
Experience in human services or public‑facing roles is a plus
Remote Equipment Requirements (BYOD) You must have your own equipment that meets the following:
Windows 10 or macOS Catalina (10.15) or newer
Wired USB headset with microphone (Bluetooth not allowed)
Reliable internet (min 25 Mbps download / 5 Mbps upload)
No Chromebooks, or Macbooks or mobile hotspots as primary connection
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Remote (Eastern Standard Time preferred)
Pay Rate
$15/hr - Spanish
$16/hr - Russian, Mandarin, Cantonese, Hindi, Urdu, Punjabi, Bengali (Must be fluent in reading, writing, and speaking designated language.)
Why You’ll Love This Role Join a fast-paced remote customer service team supporting health plan enrollment services. You’ll help clients understand their healthcare options, assist with enrollment, and provide top‑notch support in a high‑volume environment.
What You’ll Do
Answer inbound calls and help clients with enrollment questions
Explain managed care options and assist clients in selecting a health plan
Review enrollment forms for accuracy and completeness
Support the New York Medicaid CHOICE Project
Escalate issues to supervisors when needed
Work some Saturdays (required)
Provide excellent customer service in a professional call‑center environment
Schedule Training (mandatory)
4 weeks full‑time
Mon‑Fri | 8:30 AM – 5:00 PM EST
Post‑Training (minimum 4 days/week)
8:30 AM – 5:00 PM
9:00 AM – 5:30 PM
11:30 AM – 8:00 PM
Must be available
Mon‑Fri | 8:00 AM – 8:00 PM EST
Sat | 10:00 AM – 6:00 PM EST
What You Need
High school diploma or equivalent
1‑2 years call center experience preferred
Strong computer and typing skills
Reliable attendance and strong work ethic
Excellent communication and customer service skills
Ability to learn new systems quickly
Experience in human services or public‑facing roles is a plus
Remote Equipment Requirements (BYOD) You must have your own equipment that meets the following:
Windows 10 or macOS Catalina (10.15) or newer
Wired USB headset with microphone (Bluetooth not allowed)
Reliable internet (min 25 Mbps download / 5 Mbps upload)
No Chromebooks, or Macbooks or mobile hotspots as primary connection
#J-18808-Ljbffr