We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our "Get Started" section to take your first step to being a part of First United.* provide overall management and oversite of the daily operations.* responsibility for ensuring and improving the performance, efficiency, and profitability of departmental and organizational operations through the provision of effective methods and strategies.* improve processes that support organizational goals, implement policies to maximize overall productivity, and lead a team of service representatives towards achieving and exceeding goals.* Foster knowledge sharing among employees to address issues surrounding workflow, markets, products, industry issues and best practices.* Assist with management of appropriate projects identified as opportunities to improve efficiencies and workflows.* Compose and distribute urgent and routine correspondence to the account management teams.* Monitoring adherence to rules, regulations, and procedures will be paramount.* Design and implement systems and procedures to reflect operational improvements, and to meet financial and performance goals* Establish the standard of client and agent service, and promote compliance with agency service standards and expectations* Develop, document, and audit agency operating procedures, service standards and service expectations* Interviewing and hiring personnel, team member training and performance evaluations, and coordination of work schedules* Monitor and evaluate effectiveness of training programs, adjusting as necessary, to ensure learning and team member retention* Leads and directs the work activities and has full management responsibility for the performance and development of subordinate staff* Bachelor’s degree Preferred* 8-10 years of work experience in Property and Casualty Insurance field * 5 years of direct experience managing sales and/or service representatives within an insurance agency or insurance carrier* Possess an active Property & Casualty license* Previous experience with Applied Epic preferred but not required* Verified technical expertise in the areas of Commercial Lines Property & Casualty Insurance* Strong written and verbal communication skills.* Problem solver with excellent analytical skills.* Willingness to take ownership of initiatives and perform in a fast-paced environment.* Excellent organizational and time management skills as well as the ability to meet deadlines.* Demonstrated strong computer skills with an emphasis in MS Office* Maintain a complete understanding of rules, regulations and laws impacting the Property & Casualty Agency* Comfortable working on multiple projects simultaneously
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