We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our "Get Started" section to take your first step to being a part of First United.* Oversee proper handling and endorsement of insurance claim checks in accordance with investor and regulatory requirements.* Monitor repair progress and inspection processes to safeguard collateral and minimize financial exposure.* Establish and enforce controls to prevent fraud, disbursement errors, and regulatory violations.* Address complex or high-risk claims, including large-loss, total loss, and condemnation scenarios.* Identify opportunities for operational efficiencies through workflow enhancements, automation, and system optimization.* Evaluate claim cycle times and performance metrics to improve service delivery and borrower experience.* Participate in strategic initiatives to align loss draft operations with organizational objectives.* Develop and maintain procedural documentation to ensure consistency and scalability.* Ensure compliance with investor guidelines, insurance regulations, and applicable federal and state mortgage servicing regulations.* Support internal, external, and investor audits by preparing documentation, responding to findings, and implementing corrective action plans.* Monitor regulatory updates and ensure policies and procedures reflect current compliance requirements.* Perform other duties as assigned to meet the evolving needs of the organization.* Complete all required compliance training and examinations annually.* Adhere to all company policies and procedures.* Maintain a professional business appearance.* Bachelor’s degree required; preferably in business, finance, insurance, or a related field.* Minimum of 5 years of mortgage servicing experience required.* Minimum of 3–5 years of direct loss draft or property claims management experience required.* Prior leadership or supervisory experience required.* Proficient MSP (ICE) experience preferred.* Strong proficiency in Microsoft Word and Excel, including intermediate analytical skills such as formulas, pivot tables, VLOOKUPs, charts, and reporting dashboards.* Working knowledge of mortgage servicing systems and loss draft processing platforms.* Extensive knowledge of investor guidelines (FNMA, FHLMC, FHA, VA, USDA), insurance claims handling, and mortgage servicing regulations.* Strong understanding of property insurance policies, claim disbursement procedures, and collateral protection requirements.* Excellent analytical, organizational, and problem-solving skills.* Ability to manage multiple projects and deadlines in a fast-paced environment.* Exceptional written and verbal communication skills, including professional correspondence with borrowers, contractors, insurers, and investors.* High attention to detail and accuracy in financial transactions.* Standard office setting with a moderate noise level.* Prolonged periods of sitting or standing, as well as walking.* Frequent use of fine motor skills, including finger dexterity and repetitive motions.* Regular verbal communication and auditory engagement; visual acuity including close vision is required.* Occasional lifting of items weighing up to 10 pounds, such as computer equipment or documents.* Periodic stooping or kneeling may be required.* Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
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