Customer Service Representative

Location: Rhode Island – 02818 Remote (1-month On-site training) Pay range: $19-20/hr Duration: 6 Months Job Summary: We are seeking an experienced and customer-focused professional to join Retirement & Income Solutions (R&IS) team as an Inbound Customer Service Representative. This role supports customers with inquiries related to defined benefit annuities and retirement account maintenance. Key Responsibilities: Handle inbound customer calls regarding defined benefit annuities and retirement income. Process account updates such as direct deposit and address changes. Assist customers with claims and reporting events such as participant passing. Educate customers on processes and provide clear, effective communication. Use advanced customer service skills to de-escalate issues and resolve inquiries. Accurately process information and navigate Windows-based systems efficiently. Requirements: 2 years of call center experience. 2 years of experience with Windows-based operating systems (MS Office Suite). Strong customer service skills with the ability to simplify complex information. High-speed internet with ethernet connection (no hotspots). A secure, distraction-free workspace at home. Must be able to work flexible shifts between Monday–Friday, 8:00 AM – 9:00 PM EST. No time off allowed during training and nesting period (Nov 24, 2025 – Jan 30, 2026). Must use video during interviews and training. Must be able to attend 7 weeks of on-site training and nesting in Warwick, RI. Monthly in-office attendance required after transitioning to remote. Must travel to the Warwick office if experiencing system issues at home Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

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