Customer Service Representative - Las Vegas, NV
Kedia Corporation, Las Vegas, Nevada, us, 89105
Customer Service Representative - Las Vegas, NV
Contract
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field.
Overview Responsibilities include interacting with customers by telephone or in person to provide information about products or services, managing orders, handling complaints, and ensuring accurate records of customer interactions. This role also involves reviewing policies and processing billing or adjustments as needed.
Responsibilities
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools Autodialers
— Autodialing systems; Predictive dialers
Automated attendant systems
— Voice broadcasting systems
Automatic call distributor ACD
— Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
— Calling line identification equipment; Dialed number identification systems (DNIS)
Technology Contact center software
— Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management (CRM) software
— Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
— Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
— Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
— Microsoft Excel
Qualifications Knowledge
— Customer and Personal Service; Clerical; English Language.
Knowledge of principles and processes for providing customer and personal services, including needs assessment, quality standards, and customer satisfaction evaluation.
Knowledge of administrative and clerical procedures and systems such as word processing, records management, and office terminology.
Knowledge of English language structure and grammar.
Skills
Active Listening
— Giving full attention to what other people are saying, understanding points, asking appropriate questions, and not interrupting.
Speaking
— Communicating information effectively.
Service Orientation
— Proactively helping people.
Persuasion
— Persuading others to change minds or behavior.
Reading Comprehension
— Understanding written material related to work.
Critical Thinking
— Analyzing and evaluating information to identify solutions.
Writing
— Communicating effectively in writing.
Coordination
— Aligning actions with others.
Social Perceptiveness
— Awareness of others' reactions and reasons for them.
Negotiation
— Facilitating agreement among parties.
Abilities
Oral Comprehension ,
Oral Expression ,
Speech Clarity ,
Speech Recognition ,
Written Expression ,
Near Vision ,
Problem Sensitivity ,
Written Comprehension ,
Deductive Reasoning ,
Inductive Reasoning
If this sounds like the right job for you, please submit your resume using the button below. We look forward to receiving your application.
#J-18808-Ljbffr
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field.
Overview Responsibilities include interacting with customers by telephone or in person to provide information about products or services, managing orders, handling complaints, and ensuring accurate records of customer interactions. This role also involves reviewing policies and processing billing or adjustments as needed.
Responsibilities
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools Autodialers
— Autodialing systems; Predictive dialers
Automated attendant systems
— Voice broadcasting systems
Automatic call distributor ACD
— Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
— Calling line identification equipment; Dialed number identification systems (DNIS)
Technology Contact center software
— Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management (CRM) software
— Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
— Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
— Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
— Microsoft Excel
Qualifications Knowledge
— Customer and Personal Service; Clerical; English Language.
Knowledge of principles and processes for providing customer and personal services, including needs assessment, quality standards, and customer satisfaction evaluation.
Knowledge of administrative and clerical procedures and systems such as word processing, records management, and office terminology.
Knowledge of English language structure and grammar.
Skills
Active Listening
— Giving full attention to what other people are saying, understanding points, asking appropriate questions, and not interrupting.
Speaking
— Communicating information effectively.
Service Orientation
— Proactively helping people.
Persuasion
— Persuading others to change minds or behavior.
Reading Comprehension
— Understanding written material related to work.
Critical Thinking
— Analyzing and evaluating information to identify solutions.
Writing
— Communicating effectively in writing.
Coordination
— Aligning actions with others.
Social Perceptiveness
— Awareness of others' reactions and reasons for them.
Negotiation
— Facilitating agreement among parties.
Abilities
Oral Comprehension ,
Oral Expression ,
Speech Clarity ,
Speech Recognition ,
Written Expression ,
Near Vision ,
Problem Sensitivity ,
Written Comprehension ,
Deductive Reasoning ,
Inductive Reasoning
If this sounds like the right job for you, please submit your resume using the button below. We look forward to receiving your application.
#J-18808-Ljbffr