12325 Hymeadow Dr., Suite 4-102 Austin TX 78750 , US
Hand to Hold ® is dedicated to providing early intervention mental health support before, during, and after a NICU stay, ensuring that all NICU families thrive.
Be an essential part of a purpose-driven, vision-inspired, and mission-led team. One in seven babies born in the US spends time in the NICU (neonatal intensive care unit). Parenting a child in the NICU is a traumatic experience that increases a parent’s risk for developing perinatal mood and anxiety disorders (PMADs). Hand to Hold® is a national non-profit 501(c)(3) organization that provides compassionate in-person and virtual support to NICU and bereaved parents before, during and after a NICU stay. This early intervention mental health support is available at no cost to NICU families across the United States. As a Best Place for Working Parents® business for four consecutive years (2022-2025), our dynamic, growing organization seeks a
Donor Relations Coordinator
to join our team in Austin, TX. Reporting to the Development Manager, this person will play a vital role in helping to bring our 3-year strategic plan to life by leading and executing an integrated donor engagement strategy to recruit and retain individual donors through a meaningful donor experience. The successful candidate will be a natural relationship-builder who thrives on connecting with people and creating meaningful experiences. They bring warmth, emotional intelligence, and strong communication skills to every interaction, making donors and sponsors feel seen, valued, and appreciated. This individual is energized by outreach, confident initiating conversations, and skilled at nurturing relationships over time. They work well in a collaborative, growth-minded environment and understand that strong fundraising results are built on authentic, trust-based relationships. The
Donor Relations Coordinator
focuses on building meaningful donor and sponsor relationships, managing a portfolio of supporters, and supporting the execution of individual giving campaigns that grow donor retention, engagement, and revenue. The position ensures financial supporters experience consistent, thoughtful stewardship while contributing to sustainable fundraising growth. Key Responsibilities
Manage and grow a portfolio of donors in the
$250–$7,500 annual giving range Conduct donor discovery, qualification, and relationship-building Execute outreach through calls, emails, handwritten notes, meetings, and personalized stewardship Track engagement through moves management in CRM Maintain portfolio documentation and engagement plans Support cultivation and stewardship of
$7,500+ donors
with the Executive Director and Development Manager Monitor portfolio engagement performance and retention indicators Individual Giving Growth & Campaign Execution (25%)
Support individual donor campaigns from planning through completion Provide campaign briefs, strategy, goals, and direction to internal partners Direct mail Email Social media (with marketing) Text messaging Support and maintain the annual development campaign calendar Utilize donor insights and research to refine fundraising strategies Share campaign insights and learnings across teams Stewardship & Donor Experience (20%)
Execute Giving Society stewardship Coordinate donor appreciation activities and recognition Prepare donor packets and stewardship materials Track acknowledgment timelines and stewardship touchpoints Author and maintain stewardship SOPs Support gift and appreciation logistics Develop personalized cultivation and recognition plans Nurture and grow the monthly giving program Events & Cross-Team Collaboration (15%)
Support event sponsor pitching and communications Assist with campaign and event donor engagement follow-up Prepare agendas, take notes, and track action items for donor-related meetings Ensure administrative readiness for campaigns and events Identify opportunities to integrate donor engagement into organizational initiatives Collaborate across teams And other duties as assigned Requirements
We Need You to Have Exceptional verbal and written communication skills with great attention to detail. Three to five years equivalent experience in nonprofit fundraising focused on individual donors. Strong interpersonal skills, relationship-building, empathy, and ability to engage donors meaningfully. Adaptability and flexibility in a fast-paced nonprofit environment. Comfort working with spreadsheets, documents, and tracking systems Strong commitment to the ethical handling and management of donor information. Embody qualities of integrity, professionalism, credibility, and a strong commitment to Hand to Hold's mission. We Want You to Have Personal experience with the Mission: Having personal experience with a child or loved one in the NICU is preferred. Bachelor's degree in Marketing, Communications, or Business is preferred. Relevant work experience may suffice. Career-minded individual: Motivated for learning and skill development as opportunities for advancement based on demonstrated performance are available. Physical Demands: You should be able to reach the 2nd-floor office space by stairs (no elevator access) multiple times daily or use the 1st-floor office space. Hand to Hold is dedicated to hiring a diverse workforce that reflects the diverse families that we support through our mission. We are thought leaders and change makers. We embrace change and are always learning, developing, and evolving to champion a world where all NICU families thrive Salary & Benefits
Full-time, exempt, salaried position of $50,000 open to applicants in the Austin, Texas metropolitan area Benefits provided include Generous time off 184 hours of paid time off (includes sick time and mental health days) 15 paid holidays per year plus all working days after Christmas Day through New Year’s Day Summer Fridays & more Insurance Medical Insurance with a generous company contribution Monthly stipend for ancillary benefits of employee’s choice May include Life Insurance (whole or term), dental, vision, accident insurance & more. Flexible work schedule, professional development opportunities & team building activities For
candidates , new nonprofit jobs, board positions, and short-term/contract positions are posted daily for work in Austin and Central Texas. If you have a question about a position or how to apply, please contact the organization directly. For
organizations , all positions are submitted by our Mission Capital member organizations. If you're an organization and would like to submit a position, please click the Create and Manage Postings button to post a job or email us at membership [at] missioncapital.org.
#J-18808-Ljbffr
Be an essential part of a purpose-driven, vision-inspired, and mission-led team. One in seven babies born in the US spends time in the NICU (neonatal intensive care unit). Parenting a child in the NICU is a traumatic experience that increases a parent’s risk for developing perinatal mood and anxiety disorders (PMADs). Hand to Hold® is a national non-profit 501(c)(3) organization that provides compassionate in-person and virtual support to NICU and bereaved parents before, during and after a NICU stay. This early intervention mental health support is available at no cost to NICU families across the United States. As a Best Place for Working Parents® business for four consecutive years (2022-2025), our dynamic, growing organization seeks a
Donor Relations Coordinator
to join our team in Austin, TX. Reporting to the Development Manager, this person will play a vital role in helping to bring our 3-year strategic plan to life by leading and executing an integrated donor engagement strategy to recruit and retain individual donors through a meaningful donor experience. The successful candidate will be a natural relationship-builder who thrives on connecting with people and creating meaningful experiences. They bring warmth, emotional intelligence, and strong communication skills to every interaction, making donors and sponsors feel seen, valued, and appreciated. This individual is energized by outreach, confident initiating conversations, and skilled at nurturing relationships over time. They work well in a collaborative, growth-minded environment and understand that strong fundraising results are built on authentic, trust-based relationships. The
Donor Relations Coordinator
focuses on building meaningful donor and sponsor relationships, managing a portfolio of supporters, and supporting the execution of individual giving campaigns that grow donor retention, engagement, and revenue. The position ensures financial supporters experience consistent, thoughtful stewardship while contributing to sustainable fundraising growth. Key Responsibilities
Manage and grow a portfolio of donors in the
$250–$7,500 annual giving range Conduct donor discovery, qualification, and relationship-building Execute outreach through calls, emails, handwritten notes, meetings, and personalized stewardship Track engagement through moves management in CRM Maintain portfolio documentation and engagement plans Support cultivation and stewardship of
$7,500+ donors
with the Executive Director and Development Manager Monitor portfolio engagement performance and retention indicators Individual Giving Growth & Campaign Execution (25%)
Support individual donor campaigns from planning through completion Provide campaign briefs, strategy, goals, and direction to internal partners Direct mail Email Social media (with marketing) Text messaging Support and maintain the annual development campaign calendar Utilize donor insights and research to refine fundraising strategies Share campaign insights and learnings across teams Stewardship & Donor Experience (20%)
Execute Giving Society stewardship Coordinate donor appreciation activities and recognition Prepare donor packets and stewardship materials Track acknowledgment timelines and stewardship touchpoints Author and maintain stewardship SOPs Support gift and appreciation logistics Develop personalized cultivation and recognition plans Nurture and grow the monthly giving program Events & Cross-Team Collaboration (15%)
Support event sponsor pitching and communications Assist with campaign and event donor engagement follow-up Prepare agendas, take notes, and track action items for donor-related meetings Ensure administrative readiness for campaigns and events Identify opportunities to integrate donor engagement into organizational initiatives Collaborate across teams And other duties as assigned Requirements
We Need You to Have Exceptional verbal and written communication skills with great attention to detail. Three to five years equivalent experience in nonprofit fundraising focused on individual donors. Strong interpersonal skills, relationship-building, empathy, and ability to engage donors meaningfully. Adaptability and flexibility in a fast-paced nonprofit environment. Comfort working with spreadsheets, documents, and tracking systems Strong commitment to the ethical handling and management of donor information. Embody qualities of integrity, professionalism, credibility, and a strong commitment to Hand to Hold's mission. We Want You to Have Personal experience with the Mission: Having personal experience with a child or loved one in the NICU is preferred. Bachelor's degree in Marketing, Communications, or Business is preferred. Relevant work experience may suffice. Career-minded individual: Motivated for learning and skill development as opportunities for advancement based on demonstrated performance are available. Physical Demands: You should be able to reach the 2nd-floor office space by stairs (no elevator access) multiple times daily or use the 1st-floor office space. Hand to Hold is dedicated to hiring a diverse workforce that reflects the diverse families that we support through our mission. We are thought leaders and change makers. We embrace change and are always learning, developing, and evolving to champion a world where all NICU families thrive Salary & Benefits
Full-time, exempt, salaried position of $50,000 open to applicants in the Austin, Texas metropolitan area Benefits provided include Generous time off 184 hours of paid time off (includes sick time and mental health days) 15 paid holidays per year plus all working days after Christmas Day through New Year’s Day Summer Fridays & more Insurance Medical Insurance with a generous company contribution Monthly stipend for ancillary benefits of employee’s choice May include Life Insurance (whole or term), dental, vision, accident insurance & more. Flexible work schedule, professional development opportunities & team building activities For
candidates , new nonprofit jobs, board positions, and short-term/contract positions are posted daily for work in Austin and Central Texas. If you have a question about a position or how to apply, please contact the organization directly. For
organizations , all positions are submitted by our Mission Capital member organizations. If you're an organization and would like to submit a position, please click the Create and Manage Postings button to post a job or email us at membership [at] missioncapital.org.
#J-18808-Ljbffr