The Opportunity
Be an essential part of a purpose-driven, vision-inspired, and mission-led team.
Description Donor Relations Coordinator Hand to Hold® is a national non‑profit 501(c)(3) organization that provides compassionate in‑person and virtual support to NICU and bereaved parents before, during and after a NICU stay. This early intervention mental health support is available at no cost to NICU families across the United States.
As a Best Place for Working Parents® business for four consecutive years (2022‑2025), our dynamic, growing organization seeks a Donor Relations Coordinator to join our team in Austin, TX. Reporting to the Development Manager, this person will play a vital role in helping to bring our 3‑year strategic plan to life by leading and executing an integrated donor engagement strategy to recruit and retain individual donors through a meaningful donor experience.
The successful candidate will be a natural relationship‑builder who thrives on connecting with people and creating meaningful experiences. They bring warmth, emotional intelligence, and strong communication skills to every interaction, making donors and sponsors feel seen, valued, and appreciated. This individual is energized by outreach, confident initiating conversations, and skilled at nurturing relationships over time. They work well in a collaborative, growth‑minded environment and understand that strong fundraising results are built on authentic, trust‑based relationships.
Key Responsibilities Portfolio Management & Donor Relationship Development (40%)
Manage and grow a portfolio of donors in the $250–$7,500 annual giving range
Conduct donor discovery, qualification, and relationship‑building
Execute outreach through calls, emails, handwritten notes, meetings, and personalized stewardship
Track engagement through moves management in CRM
Maintain portfolio documentation and engagement plans
Support cultivation and stewardship of $7,500+ donors with the Executive Director and Development Manager
Monitor portfolio engagement performance and retention indicators
Individual Giving Growth & Campaign Execution (25%)
Support individual donor campaigns from planning through completion
Provide campaign briefs, strategy, goals, and direction to internal partners
Execute donor engagement follow‑up across channels:
Direct mail
Email
Social media (with marketing)
Phone calls
Text messaging
Face‑to‑face outreach
Support and maintain the annual development campaign calendar
Utilize donor insights and research to refine fundraising strategies
Share campaign insights and learnings across teams
Stewardship & Donor Experience (20%)
Execute Giving Society stewardship
Coordinate donor appreciation activities and recognition
Prepare donor packets and stewardship materials
Track acknowledgment timelines and stewardship touchpoints
Author and maintain stewardship SOPs
Support gift and appreciation logistics
Develop personalized cultivation and recognition plans
Nurture and grow the monthly giving program
Events & Cross‑Team Collaboration (15%)
Support event sponsor pitching and communications
Assist with campaign and event donor engagement follow‑up
Prepare agendas, take notes, and track action items for donor‑related meetings
Ensure administrative readiness for campaigns and events
Identify opportunities to integrate donor engagement into organizational initiatives
Collaborate across teams
And other duties as assigned
We Need You to Have
Exceptional verbal and written communication skills with great attention to detail.
Three to five years equivalent experience in nonprofit fundraising focused on individual donors.
Strong interpersonal skills, relationship‑building, empathy, and ability to engage donors meaningfully.
Adaptability and flexibility in a fast‑paced nonprofit environment.
Comfort working with spreadsheets, documents, and tracking systems.
Strong commitment to the ethical handling and management of donor information.
Embody qualities of integrity, professionalism, credibility, and a strong commitment to Hand to Hold's mission.
We Want You to Have
Personal experience with the Mission: Having personal experience with a child or loved one in the NICU is preferred.
Bachelor's degree in Marketing, Communications, or Business is preferred. Relevant work experience may suffice.
Career‑minded individual: Motivated for learning and skill development as opportunities for advancement based on demonstrated performance are available.
Pay & Benefits
Full‑time, exempt, salaried position of $50,000 open to applicants in the Austin, Texas metropolitan area
Benefits provided include
Generous time off
184 hours of paid time off (includes sick time and mental health days)
15 paid holidays per year plus all working days after Christmas Day through New Year’s Day
Summer Fridays & more
Insurance
Medical Insurance with a generous company contribution
Monthly stipend for ancillary benefits of employee’s choice
May include Life Insurance (whole or term), dental, vision, accident insurance & more.
Flexible work schedule, professional development opportunities & team building activities
Physical Demands You should be able to reach the 2nd‑floor office space by stairs (no elevator access) multiple times daily or use the 1st‑floor office space.
Hand to Hold is dedicated to hiring a diverse workforce that reflects the diverse families that we support through our mission. We are thought leaders and change makers. We embrace change and are always learning, developing, and evolving to champion a world where all NICU families thrive.
#J-18808-Ljbffr
Description Donor Relations Coordinator Hand to Hold® is a national non‑profit 501(c)(3) organization that provides compassionate in‑person and virtual support to NICU and bereaved parents before, during and after a NICU stay. This early intervention mental health support is available at no cost to NICU families across the United States.
As a Best Place for Working Parents® business for four consecutive years (2022‑2025), our dynamic, growing organization seeks a Donor Relations Coordinator to join our team in Austin, TX. Reporting to the Development Manager, this person will play a vital role in helping to bring our 3‑year strategic plan to life by leading and executing an integrated donor engagement strategy to recruit and retain individual donors through a meaningful donor experience.
The successful candidate will be a natural relationship‑builder who thrives on connecting with people and creating meaningful experiences. They bring warmth, emotional intelligence, and strong communication skills to every interaction, making donors and sponsors feel seen, valued, and appreciated. This individual is energized by outreach, confident initiating conversations, and skilled at nurturing relationships over time. They work well in a collaborative, growth‑minded environment and understand that strong fundraising results are built on authentic, trust‑based relationships.
Key Responsibilities Portfolio Management & Donor Relationship Development (40%)
Manage and grow a portfolio of donors in the $250–$7,500 annual giving range
Conduct donor discovery, qualification, and relationship‑building
Execute outreach through calls, emails, handwritten notes, meetings, and personalized stewardship
Track engagement through moves management in CRM
Maintain portfolio documentation and engagement plans
Support cultivation and stewardship of $7,500+ donors with the Executive Director and Development Manager
Monitor portfolio engagement performance and retention indicators
Individual Giving Growth & Campaign Execution (25%)
Support individual donor campaigns from planning through completion
Provide campaign briefs, strategy, goals, and direction to internal partners
Execute donor engagement follow‑up across channels:
Direct mail
Social media (with marketing)
Phone calls
Text messaging
Face‑to‑face outreach
Support and maintain the annual development campaign calendar
Utilize donor insights and research to refine fundraising strategies
Share campaign insights and learnings across teams
Stewardship & Donor Experience (20%)
Execute Giving Society stewardship
Coordinate donor appreciation activities and recognition
Prepare donor packets and stewardship materials
Track acknowledgment timelines and stewardship touchpoints
Author and maintain stewardship SOPs
Support gift and appreciation logistics
Develop personalized cultivation and recognition plans
Nurture and grow the monthly giving program
Events & Cross‑Team Collaboration (15%)
Support event sponsor pitching and communications
Assist with campaign and event donor engagement follow‑up
Prepare agendas, take notes, and track action items for donor‑related meetings
Ensure administrative readiness for campaigns and events
Identify opportunities to integrate donor engagement into organizational initiatives
Collaborate across teams
And other duties as assigned
We Need You to Have
Exceptional verbal and written communication skills with great attention to detail.
Three to five years equivalent experience in nonprofit fundraising focused on individual donors.
Strong interpersonal skills, relationship‑building, empathy, and ability to engage donors meaningfully.
Adaptability and flexibility in a fast‑paced nonprofit environment.
Comfort working with spreadsheets, documents, and tracking systems.
Strong commitment to the ethical handling and management of donor information.
Embody qualities of integrity, professionalism, credibility, and a strong commitment to Hand to Hold's mission.
We Want You to Have
Personal experience with the Mission: Having personal experience with a child or loved one in the NICU is preferred.
Bachelor's degree in Marketing, Communications, or Business is preferred. Relevant work experience may suffice.
Career‑minded individual: Motivated for learning and skill development as opportunities for advancement based on demonstrated performance are available.
Pay & Benefits
Full‑time, exempt, salaried position of $50,000 open to applicants in the Austin, Texas metropolitan area
Benefits provided include
Generous time off
184 hours of paid time off (includes sick time and mental health days)
15 paid holidays per year plus all working days after Christmas Day through New Year’s Day
Summer Fridays & more
Insurance
Medical Insurance with a generous company contribution
Monthly stipend for ancillary benefits of employee’s choice
May include Life Insurance (whole or term), dental, vision, accident insurance & more.
Flexible work schedule, professional development opportunities & team building activities
Physical Demands You should be able to reach the 2nd‑floor office space by stairs (no elevator access) multiple times daily or use the 1st‑floor office space.
Hand to Hold is dedicated to hiring a diverse workforce that reflects the diverse families that we support through our mission. We are thought leaders and change makers. We embrace change and are always learning, developing, and evolving to champion a world where all NICU families thrive.
#J-18808-Ljbffr