Are you a detail-oriented professional who thrives in a fast-paced environment? We are seeking an experienced Customer Service Representative to join our client's team in Folsom. This role is pivotal in supporting our sales operations and ensuring our customers receive world-class service through every stage of the order process.
From managing complex ERP data entry to building lasting relationships with our clients, you will be the primary point of contact for our technical and administrative customer needs. If you are interested and qualified, please apply directly or reach out to rebecca.lipe@randstadusa.com.
salary: $20 - $21 per hour shift: First work hours: 8:30 AM - 4 PM education: No Degree Required
Responsibilities
Answers phones and builds rapport with customers. Communicates prices, tracks shipments, and informs customers of revised shipping dates. Builds sustainable relationships of trust through open, interactive and regular communication. Tracks customer order forecasts and regularly follows up with customers in order to maintain up-to-date information. Processes new customer accounts, maintains customer accounts, implements changes to existing accounts, and files documents and other paperwork. Conducts annual customer service surveys, presents results to management and follows-up with customers. Responsible for maintaining customer complaint log. Responds to the complaints, provides appropriate solutions and/ or alternatives in consultation internally, within the time limits and follows up to ensure resolution to customers' satisfaction and ISO standards. Administrative duties for repair department, RMA, Final Findings, Processes customers' purchase orders for new and repair parts. Responsible for creating all paperwork to complete customers' orders. Obtains parts' serial numbers from shipping clerk, processes orders through system, and forwards the packing slips to the shipping clerk. Assists shipping clerk with routing guide questions and issues. Keeps records of customer interactions, processes customer accounts, files paper documents and organizes electronic documents for easy retrieval.
Skills
ERP (1 year of experience is preferred) CRM (1 year of experience is required) Customer Service (3 years of experience is required) Order Processing (1 year of experience is required) Microsoft Excel (2 years of experience is required) Data Entry (1 year of experience is required)
Qualifications
Years of experience: 3 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
From managing complex ERP data entry to building lasting relationships with our clients, you will be the primary point of contact for our technical and administrative customer needs. If you are interested and qualified, please apply directly or reach out to rebecca.lipe@randstadusa.com.
salary: $20 - $21 per hour shift: First work hours: 8:30 AM - 4 PM education: No Degree Required
Responsibilities
Answers phones and builds rapport with customers. Communicates prices, tracks shipments, and informs customers of revised shipping dates. Builds sustainable relationships of trust through open, interactive and regular communication. Tracks customer order forecasts and regularly follows up with customers in order to maintain up-to-date information. Processes new customer accounts, maintains customer accounts, implements changes to existing accounts, and files documents and other paperwork. Conducts annual customer service surveys, presents results to management and follows-up with customers. Responsible for maintaining customer complaint log. Responds to the complaints, provides appropriate solutions and/ or alternatives in consultation internally, within the time limits and follows up to ensure resolution to customers' satisfaction and ISO standards. Administrative duties for repair department, RMA, Final Findings, Processes customers' purchase orders for new and repair parts. Responsible for creating all paperwork to complete customers' orders. Obtains parts' serial numbers from shipping clerk, processes orders through system, and forwards the packing slips to the shipping clerk. Assists shipping clerk with routing guide questions and issues. Keeps records of customer interactions, processes customer accounts, files paper documents and organizes electronic documents for easy retrieval.
Skills
ERP (1 year of experience is preferred) CRM (1 year of experience is required) Customer Service (3 years of experience is required) Order Processing (1 year of experience is required) Microsoft Excel (2 years of experience is required) Data Entry (1 year of experience is required)
Qualifications
Years of experience: 3 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.