Toyota Pasadena Parts Counterperson
Toyota of Pasadena, Pasadena, California, United States, 91122
Toyota Pasadena is seeking an experienced Parts Counter person for a family-owned and operated Toyota dealership.
Responsibilities
Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
Answers phone calls, providing price quotes and other information.
Provides a high level of service to internal and external customers.
Pulls and fills orders from stock.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Locates out-of-stock parts from outside sources and submits an emergency order, if necessary.
Notifies the service advisor and the customer when special ordered parts have been received.
Follows up on back-ordered parts.
Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
Replenishes assigned inventory daily.
Assists outside sales representatives with their orders.
Makes sure all internal requests for parts are billed on service repair orders.
Receives payment from retail customers or obtains credit authorization.
Ensures that all charge sales are signed by the customer.
Ensures that all customers receive their copy of the invoice.
Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
Issues and tracks requested shop tools to technicians.
Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
Sets up orders for daily shipment, delivery, or pick-up.
Solicits assigned accounts by phone.
Keeps front and rear counter areas clean and uncluttered.
Cleans computer terminals and printers daily.
Participates in all training programs that are made available.
Keeps current on new products and product updates.
Participates with the parts manager in maintaining a lost sales tracking program.
Maintains professional appearance.
Requirements
Must have a minimum of 2+ years of hands‑on experience related to Toyota parts and customer service.
Strong knowledge of parts, customer service, and organizational skills.
Good verbal and written communication skills.
Benefits
401(k)
Dental Insurance
Health insurance
Paid time off
Vision insurance
The Counter Person Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $18.04 and $18.04. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.
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Responsibilities
Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
Answers phone calls, providing price quotes and other information.
Provides a high level of service to internal and external customers.
Pulls and fills orders from stock.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Locates out-of-stock parts from outside sources and submits an emergency order, if necessary.
Notifies the service advisor and the customer when special ordered parts have been received.
Follows up on back-ordered parts.
Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
Replenishes assigned inventory daily.
Assists outside sales representatives with their orders.
Makes sure all internal requests for parts are billed on service repair orders.
Receives payment from retail customers or obtains credit authorization.
Ensures that all charge sales are signed by the customer.
Ensures that all customers receive their copy of the invoice.
Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
Issues and tracks requested shop tools to technicians.
Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
Sets up orders for daily shipment, delivery, or pick-up.
Solicits assigned accounts by phone.
Keeps front and rear counter areas clean and uncluttered.
Cleans computer terminals and printers daily.
Participates in all training programs that are made available.
Keeps current on new products and product updates.
Participates with the parts manager in maintaining a lost sales tracking program.
Maintains professional appearance.
Requirements
Must have a minimum of 2+ years of hands‑on experience related to Toyota parts and customer service.
Strong knowledge of parts, customer service, and organizational skills.
Good verbal and written communication skills.
Benefits
401(k)
Dental Insurance
Health insurance
Paid time off
Vision insurance
The Counter Person Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $18.04 and $18.04. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.
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