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Senior Account Manager (CRM SaaS)

Medier, New York, New York, United States

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Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results. Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.

We are looking for a Senior Account Manager to take ownership of strategic partner relationships for our CRM platform. This role goes beyond operational communication - we are seeking a mature, business-oriented professional who can drive adoption, communicate product value at a strategic level, and influence long-term partner success. You will act as the key interface between our CRM product and external partners, ensuring alignment, transparency, and continuous growth.

Key Responsibilities

Own and manage relationships with key partners

Proactively communicate product updates, releases, and roadmap changes

Lead high-level product demos and strategic onboarding sessions

Drive CRM feature adoption and ensure partners maximize platform value

Identify upsell and expansion opportunities

Translate partner feedback into structured business cases for Product and Tech teams

Coordinate cross-functional initiatives (Product, Tech, BI, Support)

Monitor partner performance metrics and proactively suggest improvements

Prepare executive-level presentations and QBR materials

Requirements

4+ years of experience in Account Management / CRM / SaaS / B2B tech

Strong background in managing strategic or enterprise accounts

Proven experience conducting product demos for senior stakeholders

Ability to communicate both with technical teams and C-level partners

Strong commercial mindset and understanding of SaaS growth models

Excellent organizational and follow-up skills

Fluent English (spoken and written)

Strong Advantage

Experience in CRM / marketing automation platforms

Experience in iGaming, Fintech, or performance-driven industries

Analytical mindset and ability to interpret KPIs

Experience working with cross-border teams

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