Roles & Responsibilities:
As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:
Answer inbound phone calls promptly during business hours
Respond to any voicemails and/or messages from answering service (if applicable)
Respond to inbound email correspondence, forward on as appropriate
Greet customers and all other visitors to the showroom (if applicable)
Screen incoming leads/potential customers
Schedule estimate appointments
Assist Estimators with follow up on pending sales/ quotes by phone and/or email
Check order confirmations from fabricators/vendors for size and pricing accuracy
Filing of daily work orders and estimates
Keeping office clean/tidy
Additional duties as applicable
Qualifications & Educational Requirements:
HS Diploma or equivalent
All candidates must be able pass initial background check and drug test
Preferred Skills:
Excellent verbal/written communications skills
Microsoft Office proficient (Word, Excel)
Reliable, Hardworking, motivated, with excellent organizational and time-management skills
*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.
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Answer inbound phone calls promptly during business hours
Respond to any voicemails and/or messages from answering service (if applicable)
Respond to inbound email correspondence, forward on as appropriate
Greet customers and all other visitors to the showroom (if applicable)
Screen incoming leads/potential customers
Schedule estimate appointments
Assist Estimators with follow up on pending sales/ quotes by phone and/or email
Check order confirmations from fabricators/vendors for size and pricing accuracy
Filing of daily work orders and estimates
Keeping office clean/tidy
Additional duties as applicable
Qualifications & Educational Requirements:
HS Diploma or equivalent
All candidates must be able pass initial background check and drug test
Preferred Skills:
Excellent verbal/written communications skills
Microsoft Office proficient (Word, Excel)
Reliable, Hardworking, motivated, with excellent organizational and time-management skills
*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.
#J-18808-Ljbffr