Griffith Ford Seguin is seeking a highly motivated and experienced Service Director to lead our service department in Seguin, TX. This key leadership role is responsible for ensuring the highest level of customer satisfaction, managing service operations efficiently, and driving business growth through effective team management and operational excellence. The ideal candidate will have a strong background in automotive service management, exceptional leadership skills, and a commitment to delivering outstanding service experiences.
Responsibilities
Oversee daily service department operations and ensure customer satisfaction.
Lead, train, and motivate the service team to achieve performance goals.
Manage service department budgets, expenses, and profitability.
Develop and implement service strategies to improve efficiency and workflow.
Maintain strong relationships with customers, vendors, and manufacturers.
Ensure compliance with company policies, safety standards, and regulatory requirements.
Monitor service metrics and prepare regular reports for senior management.
Address customer concerns and resolve issues promptly and professionally.
Requirements
Proven experience as a Service Director or in a similar leadership role within the automotive service industry.
Excellent leadership, communication, and interpersonal skills.
Strong understanding of automotive service operations and customer service principles.
Ability to analyze financial data and manage budgets effectively.
Proficient in service management software and Microsoft Office Suite.
Exceptional problem-solving and organizational abilities.
High school diploma or equivalent; Bachelor’s degree preferred.
Benefits
Competitive salary ranging from $100,000.00 to $150,000.00 annually.
Health, dental, and vision insurance options.
401(k) retirement plan with company match.
Paid time off and holidays.
Opportunities for professional growth and development.
Employee discounts on vehicles and services.
About the Company Griffith Ford Seguin is a reputable automotive dealership dedicated to providing exceptional service and quality vehicles to the Seguin, TX community. Our commitment to integrity, customer satisfaction, and continuous improvement sets us apart. Join our team and be part of a company that values its employees and customers alike.
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Responsibilities
Oversee daily service department operations and ensure customer satisfaction.
Lead, train, and motivate the service team to achieve performance goals.
Manage service department budgets, expenses, and profitability.
Develop and implement service strategies to improve efficiency and workflow.
Maintain strong relationships with customers, vendors, and manufacturers.
Ensure compliance with company policies, safety standards, and regulatory requirements.
Monitor service metrics and prepare regular reports for senior management.
Address customer concerns and resolve issues promptly and professionally.
Requirements
Proven experience as a Service Director or in a similar leadership role within the automotive service industry.
Excellent leadership, communication, and interpersonal skills.
Strong understanding of automotive service operations and customer service principles.
Ability to analyze financial data and manage budgets effectively.
Proficient in service management software and Microsoft Office Suite.
Exceptional problem-solving and organizational abilities.
High school diploma or equivalent; Bachelor’s degree preferred.
Benefits
Competitive salary ranging from $100,000.00 to $150,000.00 annually.
Health, dental, and vision insurance options.
401(k) retirement plan with company match.
Paid time off and holidays.
Opportunities for professional growth and development.
Employee discounts on vehicles and services.
About the Company Griffith Ford Seguin is a reputable automotive dealership dedicated to providing exceptional service and quality vehicles to the Seguin, TX community. Our commitment to integrity, customer satisfaction, and continuous improvement sets us apart. Join our team and be part of a company that values its employees and customers alike.
#J-18808-Ljbffr