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Order Processor

SupportFinity™, Ogden, Utah, United States, 84403

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Ogden, UT - Freeus, LLC - Honor Alert

Freeus, a Becklar Company, is an award‑winning wholesale provider of wearable mobile personal emergency response systems (mPERS). At Becklar, we are defined by our core values: We Care, We're Fun, We're Innovative, We value Relationships, We give great Service, and We work as a team to extend trust. In short, We Care F.I.R.S.T.! We develop two‑way voice mPERS that work both inside the home and away from home, offering peace of mind to seniors and their caregivers. Our Honor Alert team specializes in providing our life‑saving devices to veterans and this team has had explosive growth. This position is part time, up to 30 hours per week.

Part‑Time (hybrid)

What You’ll Do

Work as a member of the team to achieve our standard of quality of work and goals

Maintain attention to detail while working through job duties

Use critical thinking as new situations and problems arise

Maintain professionalism, security, and integrity to ourselves, co-workers, and customers

Responsibilities / Duties / Tasks

Process orders from the VAs in a timely manner while maintaining accuracy

Communicate with VAs about orders

Create sales orders in Netsuite

Activate device through Orion

Ensure all orders are processed for the day

Create and send invoices after orders have been processed

Send invoices within 24 hrs

Assist end users in setting up their accounts, activating, and testing their devices

Process returns, replacements, and accessories that are needed by end users

Cross train in shipping and RMA testing

When needed help ship out devices

Account for inventory

Test returned devices for defects

Adapt to new processes and technology

Assist with projects as required

Work with other departments to maintain efficiency and find resolutions to larger technical issues

Other duties as prescribed - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

What You’ll Need

Maintain a consistent and predictable schedule

Proficiency with Microsoft Office/Google Products

Strong interpersonal skills with the ability to work cohesively within a team environment

Self-manage with moderate supervision

Team player with can-do attitude

Results-oriented, creative-problem solver; Able to meet deadlines

Attention to detail, focus, follow-up and follow-through; methodical time management

In Addition To Competitive Pay, You Will Enjoy

401(k) retirement plan with company match

Other perks such as a fun culture, company events, an awesome team, and more!

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