Customer Service Representative
PetVet Care Centers, LLC, Matthews, NC, United States
Customer Service Representative – Emergency Department
Location:
Carolina Veterinary Specialists – Matthews, NC
Schedule:
Mondays, Fridays, Saturdays, and Sundays; Swing shifts
About the Role PetVet Care Centers' Carolina Veterinary Specialists is seeking
Client Service Representatives (CSR)
to join our
Emergency Team
in Matthews, NC!
As the first point of contact for our clients, our CSRs play a vital role in creating a compassionate and professional experience for both pet owners and their beloved animals. You’ll work closely with our medical staff to ensure seamless communication, comfort, and support—especially during stressful or emergency situations.
This position involves a variety of
administrative and client-facing responsibilities , helping keep our hospital running smoothly while maintaining the highest level of service and care.
Note:
Emergency CSR shifts primarily include evenings, weekends, and holidays.
Why You’ll Love Working With Us We value our team and offer:
Competitive pay and growth opportunities
Uniform stipends and generous pet care discounts
An inclusive, collaborative, and supportive work environment
Who We’re Looking For An ideal candidate will have:
A
positive, can-do attitude
and a passion for providing an exceptional client experience
Strong emotional intelligence
and professionalism under pressure
Excellent
written and verbal communication
skills
A genuine love for pets and their families
The ability to
sit, stand, bend, and kneel
as needed, and lift up to 25 lbs unassisted
At least 1 year
of experience in customer service, reception, or administrative work
About Us Carolina Veterinary Specialists operates
six 24-hour specialty and emergency hospitals
across the Carolinas. For more than 20 years, we’ve provided premier veterinary care with a commitment to compassion, expertise, and teamwork.
Come join our
Client Services Family
and make a meaningful impact every day!
Schedule Open to part-time or full-time
Monday, available hours: 3:30pm - 7pm
Friday, available hours: 2pm - 2am
Saturday, available hours: 7am – 3:30pm
Sunday, available hours: 7am – 3:30pm
Experience Required
Reception, administrative, or client service:
1 year (Required)
Work Location In person
Pay Range $16 – $19 USD
Culture of Care At PetVet Care Centers, we’re committed to a
Culture of Care
— for pets, for the people who love them, and for the team members who make it all possible. With
more than 420 hospitals across the U.S.
and a team of over
11,000 dedicated professionals , including
1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on
partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
Equal Opportunity PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
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Location:
Carolina Veterinary Specialists – Matthews, NC
Schedule:
Mondays, Fridays, Saturdays, and Sundays; Swing shifts
About the Role PetVet Care Centers' Carolina Veterinary Specialists is seeking
Client Service Representatives (CSR)
to join our
Emergency Team
in Matthews, NC!
As the first point of contact for our clients, our CSRs play a vital role in creating a compassionate and professional experience for both pet owners and their beloved animals. You’ll work closely with our medical staff to ensure seamless communication, comfort, and support—especially during stressful or emergency situations.
This position involves a variety of
administrative and client-facing responsibilities , helping keep our hospital running smoothly while maintaining the highest level of service and care.
Note:
Emergency CSR shifts primarily include evenings, weekends, and holidays.
Why You’ll Love Working With Us We value our team and offer:
Competitive pay and growth opportunities
Uniform stipends and generous pet care discounts
An inclusive, collaborative, and supportive work environment
Who We’re Looking For An ideal candidate will have:
A
positive, can-do attitude
and a passion for providing an exceptional client experience
Strong emotional intelligence
and professionalism under pressure
Excellent
written and verbal communication
skills
A genuine love for pets and their families
The ability to
sit, stand, bend, and kneel
as needed, and lift up to 25 lbs unassisted
At least 1 year
of experience in customer service, reception, or administrative work
About Us Carolina Veterinary Specialists operates
six 24-hour specialty and emergency hospitals
across the Carolinas. For more than 20 years, we’ve provided premier veterinary care with a commitment to compassion, expertise, and teamwork.
Come join our
Client Services Family
and make a meaningful impact every day!
Schedule Open to part-time or full-time
Monday, available hours: 3:30pm - 7pm
Friday, available hours: 2pm - 2am
Saturday, available hours: 7am – 3:30pm
Sunday, available hours: 7am – 3:30pm
Experience Required
Reception, administrative, or client service:
1 year (Required)
Work Location In person
Pay Range $16 – $19 USD
Culture of Care At PetVet Care Centers, we’re committed to a
Culture of Care
— for pets, for the people who love them, and for the team members who make it all possible. With
more than 420 hospitals across the U.S.
and a team of over
11,000 dedicated professionals , including
1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on
partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
Equal Opportunity PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
#J-18808-Ljbffr