Remote Danish Automotive Customer Specialist in Portugal
Phiture, New Bremen, Ohio, United States
Launch Your Career in Customer Specialist!
Join a welcoming, fast-paced automotive team where empathy, teamwork, and professionalism shape every customer interaction. If you’re proactive, well organised, and enjoy helping people solve problems, this role is a strong starting point for a long-term career in customer support within the automotive industry.
Role Overview:
As an
Customer Specialist , you’ll be the main point of contact for customers, assisting them via phone, email, and live chat. Your goal is to deliver fast, accurate support while ensuring a smooth and positive customer experience—whether customers need help with vehicle services, orders, warranties, or account-related requests.
Key Responsibilities:
Multi-channel support: Assist customers professionally through phone, email, and live chat Problem-solving: Answer questions about automotive products/services, troubleshoot issues, and support account requests Customer guidance: Explain solutions clearly, address concerns, and ensure customers feel confident and supported Accurate documentation: Record customer interactions and resolutions in internal systems with attention to detail Escalations: Identify complex, urgent, or sensitive cases and escalate according to established procedures Team collaboration: Coordinate with internal teams to resolve issues efficiently and improve service quality Quality & targets: Consistently meet service KPIs, quality standards, and response-time goals Ongoing learning: Stay updated on automotive products, policies, and best practices to deliver excellent support
Requirements:
Language Skills: Fluent in Danish (C1) and English (B2) EU citizenship or a Portuguese residency card Hands-on experience managing paid advertising campaigns A degree in Marketing or equivalent professional experience in digital marketing Strong analytical, leadership, and communication abilities
Why Join Us?
Competitive Salary: Your expertise and dedication are rewarded Meal Allowance: Support during your working hours Health & Life Insurance: Comprehensive benefits for your peace of mind Collaborative Team: Be part of a supportive and communicative work environment Relocation Assistance: Seamless support for your move Remote Work: Enjoy the flexibility of working from home
Ready to Make a Difference?
Apply now and take the first step toward fostering safer online communities! #J-18808-Ljbffr
Join a welcoming, fast-paced automotive team where empathy, teamwork, and professionalism shape every customer interaction. If you’re proactive, well organised, and enjoy helping people solve problems, this role is a strong starting point for a long-term career in customer support within the automotive industry.
Role Overview:
As an
Customer Specialist , you’ll be the main point of contact for customers, assisting them via phone, email, and live chat. Your goal is to deliver fast, accurate support while ensuring a smooth and positive customer experience—whether customers need help with vehicle services, orders, warranties, or account-related requests.
Key Responsibilities:
Multi-channel support: Assist customers professionally through phone, email, and live chat Problem-solving: Answer questions about automotive products/services, troubleshoot issues, and support account requests Customer guidance: Explain solutions clearly, address concerns, and ensure customers feel confident and supported Accurate documentation: Record customer interactions and resolutions in internal systems with attention to detail Escalations: Identify complex, urgent, or sensitive cases and escalate according to established procedures Team collaboration: Coordinate with internal teams to resolve issues efficiently and improve service quality Quality & targets: Consistently meet service KPIs, quality standards, and response-time goals Ongoing learning: Stay updated on automotive products, policies, and best practices to deliver excellent support
Requirements:
Language Skills: Fluent in Danish (C1) and English (B2) EU citizenship or a Portuguese residency card Hands-on experience managing paid advertising campaigns A degree in Marketing or equivalent professional experience in digital marketing Strong analytical, leadership, and communication abilities
Why Join Us?
Competitive Salary: Your expertise and dedication are rewarded Meal Allowance: Support during your working hours Health & Life Insurance: Comprehensive benefits for your peace of mind Collaborative Team: Be part of a supportive and communicative work environment Relocation Assistance: Seamless support for your move Remote Work: Enjoy the flexibility of working from home
Ready to Make a Difference?
Apply now and take the first step toward fostering safer online communities! #J-18808-Ljbffr