Strategic Account Executive Pacific Southwest
PaceMate™, Phoenix, Arizona, United States, 85003
PaceMate™ Strategic Account Executive (full-time, remote)
Location:
Remote – Pacific Northwest: NV, AZ, NM, South California
Why work at PaceMate? PaceMate is recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report and is one of the nation’s fastest‑growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud‑native software, research‑grade data, and seamless integrations, PaceMateLIVE™—the company’s flagship remote monitoring software platform—enables many of the nation’s most renowned electrophysiologists, device clinics, and health care systems to effectively manage their device patient populations. With PaceMate, health care organizations can experience comprehensive interoperability and secure data exchange—significantly improving patient outcomes, reimbursements, and productivity.
JOIN OUR TEAM Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.
Job Overview We are currently seeking a Strategic Account Executive who owns the strategic, executive‑level, and commercial partnership with high‑value electrophysiology (EP), cardiology, and heart failure practices across enterprise hospital systems and IDNs. This role ensures PaceMate delivers measurable clinical, operational, and business value while driving long‑term account growth, retention, and expansion.
The Strategic Account Executive operates above day‑to‑day operational support, focusing on executive alignment, strategic planning, escalation management, renewals, and upsell opportunities. This role leads Quarterly Business Reviews, partners cross‑functionally to resolve high‑impact issues, and drives growth through upselling and strategic expansion. The Strategic Account Executive plays a critical role in strengthening customer loyalty, expanding enterprise adoption, and generating references that support future sales growth and market expansion.
PaceMate offers full‑time employees a robust compensation and benefit package that includes Health and Prescription coverage, Dental, Vision, Long‑Term Disability, Short‑Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401(k) Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Identity Theft Protection, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Serve as the strategic and executive point of contact for accounts in assigned geography
Build and maintain trusted relationships with executive, clinical, and operational leadership
Collaborate with Sales, Marketing, Product, Clinical, and Customer Success teams to drive strategic outcomes
Gain a deep understanding of customer clinical strategy, operational priorities, and business objectives
Translate operational performance into executive‑level insights and ROI
Lead and present Quarterly and Annual Business Reviews
Identify, position, and close upsell and expansion opportunities
Serve as escalation owner when issues impact clinical trust, executive confidence, or commercial outcomes
Serve as the lead point of contact for all Key Accounts while building and nurturing trusted, long‑lasting relationships
Collaborate with Sales, marketing, product development and customer success teams to ensure business progress
Develop tactics that will deliver the most appropriate products or services
Use communication skills to present to and influence key stakeholders in the sales process
Provide clients with product information, demonstrations, analytics, etc.
Create key opinion leaders / reference sites within each current Key Account customer & region
Responsible for both maintaining and growing business in contracted groups
Manage expenses within budget
Re‑Sign current customers on longer‑term agreements and contract renewals
Active involvement in weekly and quarterly sales planning process
Key Responsibilities Overall Account Ownership
Own the strategic health, retention, and growth of assigned enterprise accounts
Maintain multi‑year account plans aligned to customer goals and PaceMate strategy
Executive Engagement
Lead Quarterly and Annual Business Reviews
Align PaceMate solutions to executive priorities and enterprise initiatives
Drive Enterprise‑wide standardization
Business Development
Drive expansion through additional clinics, service lines, or offerings
Support pricing changes and contract renewals
Identify and develop add‑on services opportunities
Escalation & Risk Management
Lead escalations when operational issues rise to executive or strategic impact
Partner with internal teams to drive resolution and recovery plans
Relationship Development
Physician relationships
KOL identification and development
Reference site / references nurturing
Onboarding Responsibilities
Serve as Executive Sponsor
Attend Onboardings & Workflow Design Meetings
Set the ongoing business development expectations
QUALIFICATIONS
3‑5 years of experience in complex healthcare account management or healthcare enterprise SaaS
3‑5 Years of team management in healthcare
Proven experience owning post‑sale revenue, renewals, and expansion
Strong executive presence with the ability to engage physicians, administrators, and senior leaders
Experience working with hospital systems, IDNs, or large multi‑site health care organizations
Excellent communication and interpersonal skills
Computer literate with Excel, Word, Adobe, PowerPoint
Sales Management experience
CRM/Cardiology Account Management Experience Required; EP experience strongly preferred
EDUCATION, TRAINING, AND EXPERIENCE
BA/BS or Equivalent 4‑year Technical Degree
REQUIRED EQUIPMENT
Must have access to stable, reliable internet access.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employees.
Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry.
You must reside within the geography of the territory.
You must only work from within the contiguous United States.
If working from, residing at a location other than your legal address that PaceMate has on file, employee must inform IT and get approval to do so.
Foreign Transport of Sensitive Information – Whenever Confidential information is carried by a PaceMate worker into a foreign country, the information is either stored in some inaccessible form, such as an encrypted external storage media, or remain in the worker's possession at all times.
PaceMate's workers shall not take Secret PaceMate information into another country unless the permission has been obtained from Physical Security management.
REPORTING RELATIONSHIPS Supervised by:
VP of Strategic Account Management
Supervises:
None
TARGET COMPENSATION RANGE Target compensation range of up to $205,000 OTE annually depending on education, experience and certifications.
COMPANY DESCRIPTION PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital health care and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy‑to‑use platform—PaceMateLIVE®—the industry’s only comprehensive cardiac remote monitoring solution, uniquely pairing device and EHR data and prioritizing patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat®.
About PaceMate Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user‑friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto‑Triage™ prioritizes patients based on clinician‑customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR‑partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry‑leading solution for interoperability: ensuring bi‑directional data transfer for more accurate reporting, streamlined workflows, and one‑click billing. PaceMate’s software‑only, concierge on‑demand, and full‑service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.
#J-18808-Ljbffr
Remote – Pacific Northwest: NV, AZ, NM, South California
Why work at PaceMate? PaceMate is recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report and is one of the nation’s fastest‑growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud‑native software, research‑grade data, and seamless integrations, PaceMateLIVE™—the company’s flagship remote monitoring software platform—enables many of the nation’s most renowned electrophysiologists, device clinics, and health care systems to effectively manage their device patient populations. With PaceMate, health care organizations can experience comprehensive interoperability and secure data exchange—significantly improving patient outcomes, reimbursements, and productivity.
JOIN OUR TEAM Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.
Job Overview We are currently seeking a Strategic Account Executive who owns the strategic, executive‑level, and commercial partnership with high‑value electrophysiology (EP), cardiology, and heart failure practices across enterprise hospital systems and IDNs. This role ensures PaceMate delivers measurable clinical, operational, and business value while driving long‑term account growth, retention, and expansion.
The Strategic Account Executive operates above day‑to‑day operational support, focusing on executive alignment, strategic planning, escalation management, renewals, and upsell opportunities. This role leads Quarterly Business Reviews, partners cross‑functionally to resolve high‑impact issues, and drives growth through upselling and strategic expansion. The Strategic Account Executive plays a critical role in strengthening customer loyalty, expanding enterprise adoption, and generating references that support future sales growth and market expansion.
PaceMate offers full‑time employees a robust compensation and benefit package that includes Health and Prescription coverage, Dental, Vision, Long‑Term Disability, Short‑Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401(k) Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Identity Theft Protection, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Serve as the strategic and executive point of contact for accounts in assigned geography
Build and maintain trusted relationships with executive, clinical, and operational leadership
Collaborate with Sales, Marketing, Product, Clinical, and Customer Success teams to drive strategic outcomes
Gain a deep understanding of customer clinical strategy, operational priorities, and business objectives
Translate operational performance into executive‑level insights and ROI
Lead and present Quarterly and Annual Business Reviews
Identify, position, and close upsell and expansion opportunities
Serve as escalation owner when issues impact clinical trust, executive confidence, or commercial outcomes
Serve as the lead point of contact for all Key Accounts while building and nurturing trusted, long‑lasting relationships
Collaborate with Sales, marketing, product development and customer success teams to ensure business progress
Develop tactics that will deliver the most appropriate products or services
Use communication skills to present to and influence key stakeholders in the sales process
Provide clients with product information, demonstrations, analytics, etc.
Create key opinion leaders / reference sites within each current Key Account customer & region
Responsible for both maintaining and growing business in contracted groups
Manage expenses within budget
Re‑Sign current customers on longer‑term agreements and contract renewals
Active involvement in weekly and quarterly sales planning process
Key Responsibilities Overall Account Ownership
Own the strategic health, retention, and growth of assigned enterprise accounts
Maintain multi‑year account plans aligned to customer goals and PaceMate strategy
Executive Engagement
Lead Quarterly and Annual Business Reviews
Align PaceMate solutions to executive priorities and enterprise initiatives
Drive Enterprise‑wide standardization
Business Development
Drive expansion through additional clinics, service lines, or offerings
Support pricing changes and contract renewals
Identify and develop add‑on services opportunities
Escalation & Risk Management
Lead escalations when operational issues rise to executive or strategic impact
Partner with internal teams to drive resolution and recovery plans
Relationship Development
Physician relationships
KOL identification and development
Reference site / references nurturing
Onboarding Responsibilities
Serve as Executive Sponsor
Attend Onboardings & Workflow Design Meetings
Set the ongoing business development expectations
QUALIFICATIONS
3‑5 years of experience in complex healthcare account management or healthcare enterprise SaaS
3‑5 Years of team management in healthcare
Proven experience owning post‑sale revenue, renewals, and expansion
Strong executive presence with the ability to engage physicians, administrators, and senior leaders
Experience working with hospital systems, IDNs, or large multi‑site health care organizations
Excellent communication and interpersonal skills
Computer literate with Excel, Word, Adobe, PowerPoint
Sales Management experience
CRM/Cardiology Account Management Experience Required; EP experience strongly preferred
EDUCATION, TRAINING, AND EXPERIENCE
BA/BS or Equivalent 4‑year Technical Degree
REQUIRED EQUIPMENT
Must have access to stable, reliable internet access.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employees.
Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry.
You must reside within the geography of the territory.
You must only work from within the contiguous United States.
If working from, residing at a location other than your legal address that PaceMate has on file, employee must inform IT and get approval to do so.
Foreign Transport of Sensitive Information – Whenever Confidential information is carried by a PaceMate worker into a foreign country, the information is either stored in some inaccessible form, such as an encrypted external storage media, or remain in the worker's possession at all times.
PaceMate's workers shall not take Secret PaceMate information into another country unless the permission has been obtained from Physical Security management.
REPORTING RELATIONSHIPS Supervised by:
VP of Strategic Account Management
Supervises:
None
TARGET COMPENSATION RANGE Target compensation range of up to $205,000 OTE annually depending on education, experience and certifications.
COMPANY DESCRIPTION PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital health care and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy‑to‑use platform—PaceMateLIVE®—the industry’s only comprehensive cardiac remote monitoring solution, uniquely pairing device and EHR data and prioritizing patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat®.
About PaceMate Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user‑friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto‑Triage™ prioritizes patients based on clinician‑customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR‑partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry‑leading solution for interoperability: ensuring bi‑directional data transfer for more accurate reporting, streamlined workflows, and one‑click billing. PaceMate’s software‑only, concierge on‑demand, and full‑service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.
#J-18808-Ljbffr