About Pylon
Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time. We’re backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,000 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We’re also featured on the Enterprise Tech 30 List. Our product spans a large and complex problem space, which means there is real ownership, real responsibility, and a lot to build. Role Overview
As an
Account Manager
at Pylon, you will own
commercial outcomes
for a defined portfolio of customers in our post-sales base with a focus on
expansion revenue, renewals, and strategic account growth . You’ll partner closely with Customer Success Managers to drive revenue while ensuring customers achieve meaningful business results. This role is for a
revenue-driven, relationship-focused leader
who can balance commercial execution with customer value delivery. What You’ll Do
Identify and drive
expansion opportunities
within an assigned book of customers Lead
renewal discussions and negotiations , ensuring high renewal rates and predictable revenue outcomes Collaborate with CSMs to align
health, adoption, and usage insights
with commercial strategy Build and execute
account plans
that increase customer lifetime value and strategic engagement Establish strong, trusted relationships with customer stakeholders across the organization (executives, champions, operators) Maintain accurate
forecasting, pipeline, and customer analytics What Success Looks Like
Meeting or exceeding quarterly
expansion + renewal revenue targets Strong alignment with CSMs measured by adoption signals and customer satisfaction Clear, executable account growth plans with measurable pipeline and closed revenue Timely and accurate forecasting with disciplined CRM discipline What You Bring
3+ years in Account Management, Sales, or post-sales roles with quota-carrying experience Consistent track record of meeting or exceeding revenue targets Strong understanding of multithreading, executive relationship management, and value-based selling Ability to develop deep understanding of complex technical products and translate features into business value for customers Excited to build playbooks to help scale up the AM team Comfortable using CRM and revenue tooling (e.g., Salesforce) Data-driven in identifying, prioritizing, and progressing expansion opportunities within a portfolio Requirements
Location:
Based in San Francisco or willing to relocate, with enthusiasm for working in person. Customer Communication:
Comfortable interacting with customers daily over chat and video. Analytical Thinking:
Able to deeply understand customer use cases and recommend thoughtful, strategic solutions. Operational Discipline:
Highly organized, process-oriented, and capable of managing a high-volume workload. Product Curiosity:
Interested in exploring product nuances and designing more efficient workflows. Bonus:
Experience building or analyzing dashboards in modern analytics tools. Our perks Fully covered medical, dental, and vision insurance for employees 401(k) retirement plan Commuter benefits Parental leave 14 company holidays + unlimited PTO Annual offsite Lunch, dinner, and snacks at the office Fitness stipend More about Pylon Funding:
Series B led by a16z and BCV ($51M total raised) Founders:
Advith Chelikani, Robert Eng, and Marty Kausas Team:
Currently 90 and growing!
#J-18808-Ljbffr
Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time. We’re backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,000 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We’re also featured on the Enterprise Tech 30 List. Our product spans a large and complex problem space, which means there is real ownership, real responsibility, and a lot to build. Role Overview
As an
Account Manager
at Pylon, you will own
commercial outcomes
for a defined portfolio of customers in our post-sales base with a focus on
expansion revenue, renewals, and strategic account growth . You’ll partner closely with Customer Success Managers to drive revenue while ensuring customers achieve meaningful business results. This role is for a
revenue-driven, relationship-focused leader
who can balance commercial execution with customer value delivery. What You’ll Do
Identify and drive
expansion opportunities
within an assigned book of customers Lead
renewal discussions and negotiations , ensuring high renewal rates and predictable revenue outcomes Collaborate with CSMs to align
health, adoption, and usage insights
with commercial strategy Build and execute
account plans
that increase customer lifetime value and strategic engagement Establish strong, trusted relationships with customer stakeholders across the organization (executives, champions, operators) Maintain accurate
forecasting, pipeline, and customer analytics What Success Looks Like
Meeting or exceeding quarterly
expansion + renewal revenue targets Strong alignment with CSMs measured by adoption signals and customer satisfaction Clear, executable account growth plans with measurable pipeline and closed revenue Timely and accurate forecasting with disciplined CRM discipline What You Bring
3+ years in Account Management, Sales, or post-sales roles with quota-carrying experience Consistent track record of meeting or exceeding revenue targets Strong understanding of multithreading, executive relationship management, and value-based selling Ability to develop deep understanding of complex technical products and translate features into business value for customers Excited to build playbooks to help scale up the AM team Comfortable using CRM and revenue tooling (e.g., Salesforce) Data-driven in identifying, prioritizing, and progressing expansion opportunities within a portfolio Requirements
Location:
Based in San Francisco or willing to relocate, with enthusiasm for working in person. Customer Communication:
Comfortable interacting with customers daily over chat and video. Analytical Thinking:
Able to deeply understand customer use cases and recommend thoughtful, strategic solutions. Operational Discipline:
Highly organized, process-oriented, and capable of managing a high-volume workload. Product Curiosity:
Interested in exploring product nuances and designing more efficient workflows. Bonus:
Experience building or analyzing dashboards in modern analytics tools. Our perks Fully covered medical, dental, and vision insurance for employees 401(k) retirement plan Commuter benefits Parental leave 14 company holidays + unlimited PTO Annual offsite Lunch, dinner, and snacks at the office Fitness stipend More about Pylon Funding:
Series B led by a16z and BCV ($51M total raised) Founders:
Advith Chelikani, Robert Eng, and Marty Kausas Team:
Currently 90 and growing!
#J-18808-Ljbffr