Full-time Customer Service Representative
We are currently seeking a Customer Service Representative to join the team at PetVet Care Centers' Putnam North Animal Hospital.
At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.
Key Highlights:
Local autonomy with national support
Career mobility and development opportunities
A collaborative, inclusive environment where your wellbeing comes first
Position Overview The Customer Service Representative / Receptionist supports a high-performing organization committed to delivering superior care and exceptional service.
Key Responsibilities
Provides excellent customer service in-person, over the phone, and during high-stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.
Qualifications (Required)
1 year of experience in a veterinary hospital.
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
Knowledge of clerical procedures and ability to organize files and records.
Excellent customer service skills, providing courteous and prompt assistance.
Accurate cash handling and cashiering abilities.
Strong multitasking skills with attention to detail.
Flexibility in scheduling, including weekends and holidays.
Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
Schedule
Monday through Friday
8‑hour shifts (40 hours)
10‑hour shifts (40 hours)
What We Offer
Medical, dental, and vision insurance
Paid parental leave (birth, adoption, foster)
401(k) with discretionary contribution
Team member pet discounts
Emotional wellbeing support — including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle — a relief fund for team members facing personal hardship
Local hospital culture backed by national resources
Pay Range:
$18 — $21 USD
PetVet Care Centers is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.
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At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.
Key Highlights:
Local autonomy with national support
Career mobility and development opportunities
A collaborative, inclusive environment where your wellbeing comes first
Position Overview The Customer Service Representative / Receptionist supports a high-performing organization committed to delivering superior care and exceptional service.
Key Responsibilities
Provides excellent customer service in-person, over the phone, and during high-stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.
Qualifications (Required)
1 year of experience in a veterinary hospital.
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
Knowledge of clerical procedures and ability to organize files and records.
Excellent customer service skills, providing courteous and prompt assistance.
Accurate cash handling and cashiering abilities.
Strong multitasking skills with attention to detail.
Flexibility in scheduling, including weekends and holidays.
Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
Schedule
Monday through Friday
8‑hour shifts (40 hours)
10‑hour shifts (40 hours)
What We Offer
Medical, dental, and vision insurance
Paid parental leave (birth, adoption, foster)
401(k) with discretionary contribution
Team member pet discounts
Emotional wellbeing support — including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle — a relief fund for team members facing personal hardship
Local hospital culture backed by national resources
Pay Range:
$18 — $21 USD
PetVet Care Centers is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.
#J-18808-Ljbffr