About The Role
Summary:
Work collaboratively with the Commercial Credit Card Support Team to support the Commercial Card products. Be accountable for the review and processing of credit card applications and creation of accounts within the credit card system, while managing application workflow to meet established service level agreements (SLAs) on a daily basis. Provide high‑quality customer support to Commercial customers, as well as Division personnel, in alignment with the organization’s Customer Experience (CX) vision. This role, within the Customer Experience department, requires a strong passion for delivering exceptional customer experiences and the ability to influence others to adopt a customer‑focused mindset. The position partners closely with employees across the organization to drive new customer acquisition and strengthen engagement with existing customers.
Location:
Corporate position located in Billings, MT. Entry rate is $26.63 per hour (calculated for Billings, MT).
Compensation:
All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.
Responsibilities
Credit Application Processing – Review and process commercial credit card applications and credit line increase requests, ensuring all information is complete and accurate in compliance with established policies and procedures. Input new commercial credit card accounts into the processing system.
Customer Support – Provide friendly, professional, prompt, efficient, and accurate service to commercial card customers and Division personnel. Resolve inquiries from customers, Division personnel, and call center staff related to commercial credit card accounts. Deliver supplemental support and education to promote self‑service within the online credit card portal, responding to inquiries received via phone and email. Manage incoming customer correspondence, mail, the department’s support inbox, and communications from the processor, completing requested maintenance and responding to appropriate parties in a timely manner.
Perform other credit card or administrative duties as assigned by the Commercial Card Support Supervisor.
Compliance – Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by the due date.
Qualifications
Education:
High School Diploma / GED.
Experience:
Minimum 3 years in banking industry and minimum 3 years in call center customer service.
Preferred:
Knowledge of commercial/small business credit cards, banking operation functions, systems, policies and procedures, commercial banking products, and applicable laws and regulations.
Skills & Abilities:
Trustworthy with credibility, discretion, and diplomacy; able to interact calmly and professionally with people from diverse backgrounds; team player with passion for customer service; well organized, able to prioritize and multi‑task in a fast‑paced environment; quick learner of computer programs and systems; backup support capability; reliable attendance.
Willingness to perform occasional travel (less than 10 days per year) by automobile, commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
Additional Requirements Working Conditions:
Indoor, climate‑controlled shared work area. Minimal noise. Sedentary work with occasional lifting up to 10 pounds. Visual acuity required for computer use and reading. Physical activities such as balancing, climbing, crawling, crouching, feeling, fingering, grasping, kneeling, lifting, pushing, pulling, repetitive motion, and stooping occur at various frequencies; most are infrequent or occasional.
What We Offer Starting salary is dependent upon relevant experience and may vary based on geographic location. Extensive benefits package includes medical, dental, vision, and life insurance; health savings account option; employee assistance program; health rewards program; retirement plans (401(k) and Profit‑Sharing); short and long‑term disability; education and training benefits; discounts on banking products and services; generous paid time off (PTO) plan; paid holidays.
We are an Equal Opportunity Employer and qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
#J-18808-Ljbffr
Work collaboratively with the Commercial Credit Card Support Team to support the Commercial Card products. Be accountable for the review and processing of credit card applications and creation of accounts within the credit card system, while managing application workflow to meet established service level agreements (SLAs) on a daily basis. Provide high‑quality customer support to Commercial customers, as well as Division personnel, in alignment with the organization’s Customer Experience (CX) vision. This role, within the Customer Experience department, requires a strong passion for delivering exceptional customer experiences and the ability to influence others to adopt a customer‑focused mindset. The position partners closely with employees across the organization to drive new customer acquisition and strengthen engagement with existing customers.
Location:
Corporate position located in Billings, MT. Entry rate is $26.63 per hour (calculated for Billings, MT).
Compensation:
All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.
Responsibilities
Credit Application Processing – Review and process commercial credit card applications and credit line increase requests, ensuring all information is complete and accurate in compliance with established policies and procedures. Input new commercial credit card accounts into the processing system.
Customer Support – Provide friendly, professional, prompt, efficient, and accurate service to commercial card customers and Division personnel. Resolve inquiries from customers, Division personnel, and call center staff related to commercial credit card accounts. Deliver supplemental support and education to promote self‑service within the online credit card portal, responding to inquiries received via phone and email. Manage incoming customer correspondence, mail, the department’s support inbox, and communications from the processor, completing requested maintenance and responding to appropriate parties in a timely manner.
Perform other credit card or administrative duties as assigned by the Commercial Card Support Supervisor.
Compliance – Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by the due date.
Qualifications
Education:
High School Diploma / GED.
Experience:
Minimum 3 years in banking industry and minimum 3 years in call center customer service.
Preferred:
Knowledge of commercial/small business credit cards, banking operation functions, systems, policies and procedures, commercial banking products, and applicable laws and regulations.
Skills & Abilities:
Trustworthy with credibility, discretion, and diplomacy; able to interact calmly and professionally with people from diverse backgrounds; team player with passion for customer service; well organized, able to prioritize and multi‑task in a fast‑paced environment; quick learner of computer programs and systems; backup support capability; reliable attendance.
Willingness to perform occasional travel (less than 10 days per year) by automobile, commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
Additional Requirements Working Conditions:
Indoor, climate‑controlled shared work area. Minimal noise. Sedentary work with occasional lifting up to 10 pounds. Visual acuity required for computer use and reading. Physical activities such as balancing, climbing, crawling, crouching, feeling, fingering, grasping, kneeling, lifting, pushing, pulling, repetitive motion, and stooping occur at various frequencies; most are infrequent or occasional.
What We Offer Starting salary is dependent upon relevant experience and may vary based on geographic location. Extensive benefits package includes medical, dental, vision, and life insurance; health savings account option; employee assistance program; health rewards program; retirement plans (401(k) and Profit‑Sharing); short and long‑term disability; education and training benefits; discounts on banking products and services; generous paid time off (PTO) plan; paid holidays.
We are an Equal Opportunity Employer and qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
#J-18808-Ljbffr