Overview
Summary: Work collaboratively with the Commercial Credit Card Support Team to support the Commercial Card products. Be accountable for the review and processing of credit card applications and creation of accounts within the credit card system, while managing application workflow to meet established service level agreements (SLAs) on a daily basis. Provide high-quality customer support to Commercial customers, as well as Division personnel, in alignment with the organization's Customer Experience (CX) vision. This role, within the Customer Experience department, requires a strong passion for delivering exceptional customer experiences and the ability to influence others to adopt a customer-focused mindset. The position partners closely with employees across the organization to drive new customer acquisition and strengthen engagement with existing customers. This is a Corporate position located in Billings, MT. The entry rate for this position is $26.63 + /hour (calculated for Billings, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.
Responsibilities
Credit Application Processing - Review and processing of commercial credit card applications and credit line increase requests, ensuring information is complete and accurate in compliance with policies and procedures. Input new commercial credit card accounts into the processing system.
Customer Support - Provide friendly, professional, prompt, efficient, and accurate service to commercial card customers and Division personnel. Respond to and resolve inquiries related to commercial credit card accounts. Deliver supplemental support and education to promote self-service within the online credit card portal. Respond to inquiries received via phone and email. Manage incoming customer correspondence, the department's support inbox, and communications from the processor, completing requested maintenance in a timely manner.
Perform other credit card or administrative duties as assigned by the Commercial Card Support Supervisor.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete assigned online training courses and achieve a passing score by due date.
Qualifications
Education
– High School Diploma / GED (Required).
Experience
– Minimum 3 years in banking and minimum 3 years in call center customer service; Commercial/small business credit cards and banking operations knowledge preferred.
Would an equivalent combination of relevant education and work experience be considered? Yes.
Licenses & Certifications There are no specific licenses or certifications listed beyond required training and regulatory compliance noted in responsibilities.
Additional Requirements
Travel:
Occasional travel required (less than 10 days per year).
Working Conditions:
Indoor, climate-controlled shared work area; minimal noise.
Physical and Vision:
Sedentary work; close visual acuity to analyze data and read materials.
What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on geographic location. Benefits include medical, dental, vision, and life insurance; health savings account option; Employee Assistance Program (EAP); health rewards; retirement plans (401(k) and Profit-Sharing); disability benefits; education and training benefits; discounts on banking products and services; generous PTO and paid holidays. PTO accrual details vary by position and experience. Some locations may offer additional holiday pay. We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No recruiters or unsolicited agency referrals please.
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Summary: Work collaboratively with the Commercial Credit Card Support Team to support the Commercial Card products. Be accountable for the review and processing of credit card applications and creation of accounts within the credit card system, while managing application workflow to meet established service level agreements (SLAs) on a daily basis. Provide high-quality customer support to Commercial customers, as well as Division personnel, in alignment with the organization's Customer Experience (CX) vision. This role, within the Customer Experience department, requires a strong passion for delivering exceptional customer experiences and the ability to influence others to adopt a customer-focused mindset. The position partners closely with employees across the organization to drive new customer acquisition and strengthen engagement with existing customers. This is a Corporate position located in Billings, MT. The entry rate for this position is $26.63 + /hour (calculated for Billings, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.
Responsibilities
Credit Application Processing - Review and processing of commercial credit card applications and credit line increase requests, ensuring information is complete and accurate in compliance with policies and procedures. Input new commercial credit card accounts into the processing system.
Customer Support - Provide friendly, professional, prompt, efficient, and accurate service to commercial card customers and Division personnel. Respond to and resolve inquiries related to commercial credit card accounts. Deliver supplemental support and education to promote self-service within the online credit card portal. Respond to inquiries received via phone and email. Manage incoming customer correspondence, the department's support inbox, and communications from the processor, completing requested maintenance in a timely manner.
Perform other credit card or administrative duties as assigned by the Commercial Card Support Supervisor.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete assigned online training courses and achieve a passing score by due date.
Qualifications
Education
– High School Diploma / GED (Required).
Experience
– Minimum 3 years in banking and minimum 3 years in call center customer service; Commercial/small business credit cards and banking operations knowledge preferred.
Would an equivalent combination of relevant education and work experience be considered? Yes.
Licenses & Certifications There are no specific licenses or certifications listed beyond required training and regulatory compliance noted in responsibilities.
Additional Requirements
Travel:
Occasional travel required (less than 10 days per year).
Working Conditions:
Indoor, climate-controlled shared work area; minimal noise.
Physical and Vision:
Sedentary work; close visual acuity to analyze data and read materials.
What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on geographic location. Benefits include medical, dental, vision, and life insurance; health savings account option; Employee Assistance Program (EAP); health rewards; retirement plans (401(k) and Profit-Sharing); disability benefits; education and training benefits; discounts on banking products and services; generous PTO and paid holidays. PTO accrual details vary by position and experience. Some locations may offer additional holiday pay. We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No recruiters or unsolicited agency referrals please.
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