A technology solutions provider is looking for an experienced Genesys IVR Call Center professional in Chicago. The role necessitates expertise in designing complex IVR flows and chatbots, along with integrating Salesforce CRM and using Genesys development tools. The ideal candidate will optimize performance during migrations and lead cross-functional teams to ensure high-availability customer experience solutions. This contract position is perfect for someone skilled in both IVR technology and DevOps tools.
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