Customer Account Representative – Urology - Tampa, FL
Aeroflow Health, Tampa, Florida, us, 33646
Aeroflow Health – Customer Account Representative – Urology – Tampa, FL Office
This is a fully in‑office position in our Tampa, FL office located at 4200 West Cypress St Ste 460, Tampa, FL 33607-4251. Start date: 4/13/2026. Shift: Monday-Friday 9:00am - 6:00pm EST. Pay: $21/hour.
Aeroflow Health is taking the home health products and equipment industry by storm. We’ve created a better way of doing business that prioritizes our customers, our community, and our coworkers. We believe in career building. We promote from within and reward individuals who have invested their time and talent in Aeroflow. If you’re looking for a stable, ethical company in which to advance you won’t find an organization better equipped to help you meet your professional goals than Aeroflow Health.
The Opportunity Within Aeroflow, the Urology team is comprised of many different roles, with all one purpose – to provide great customer service to our new and current patients.
Your Primary Responsibilities
Handling a high‑volume number of both incoming and outgoing phone calls daily
Updating account information, such as product needs, insurance, contact information, etc.
Placing resupply orders for current patients that receive incontinence supplies and catheters
Researching insurance payer requirements and understanding reimbursement procedures
Troubleshooting equipment problems and offering product changes
Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
Compliance is a condition of employment and is considered an element of job performance
Maintain HIPAA/patient confidentiality
Regular and reliable attendance as assigned by your schedule
Other job duties assigned
Skills For Success
Excellent Customer Service Skills
Ability to Think Critically
Exceptional Organization
High Level of Compassion
Outstanding Written and Verbal Communication
Willingness to Make Decisions Independently
Ability to Contribute to a Team
Must Be Adaptable and Willing to Learn
General Computer and Email Proficiency
Required Qualifications
High school diploma or GED equivalent
1 year of customer service experience preferred
1 year of call center experience preferred
Excellent written and verbal communication skills
Excellent critical thinking skills
Excellent De‑escalation skills
Excellent active listening skills
Ability to multitask – shifting between open applications as you speak with patients
Ability to type 40+ words per minute with accuracy
You might also have, but not required
Knowledge with different types of insurance such as Medicare, Medicaid, and commercial plans
DME supplies, specifically with incontinence and catheters
What We Look For We are looking for highly motivated, talented individuals who can work well independently and as a team. Someone who has strong organizational, time management, and problem‑solving skills. Willing to learn and adapt to organizational changes.
What Aeroflow Offers
Competitive Pay
Health Plans with FSA or HSA options
Dental and Vision Insurance
Optional Life Insurance
401K with Company Match
12 weeks of parental leave for birthing parent / 4 weeks leave for non‑birthing parent(s)
Additional Parental benefits to include fertility stipends, free diapers, breast pump
Paid Holidays, PTO Accrual from day one
Employee Assistance Programs and SO MUCH MORE!!
Family Forward Certified
Great Place to Work Certified
Inc. 5000 Best Place to Work award winner
HME Excellence Award
Sky High Growth Award
If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!
Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
#J-18808-Ljbffr
This is a fully in‑office position in our Tampa, FL office located at 4200 West Cypress St Ste 460, Tampa, FL 33607-4251. Start date: 4/13/2026. Shift: Monday-Friday 9:00am - 6:00pm EST. Pay: $21/hour.
Aeroflow Health is taking the home health products and equipment industry by storm. We’ve created a better way of doing business that prioritizes our customers, our community, and our coworkers. We believe in career building. We promote from within and reward individuals who have invested their time and talent in Aeroflow. If you’re looking for a stable, ethical company in which to advance you won’t find an organization better equipped to help you meet your professional goals than Aeroflow Health.
The Opportunity Within Aeroflow, the Urology team is comprised of many different roles, with all one purpose – to provide great customer service to our new and current patients.
Your Primary Responsibilities
Handling a high‑volume number of both incoming and outgoing phone calls daily
Updating account information, such as product needs, insurance, contact information, etc.
Placing resupply orders for current patients that receive incontinence supplies and catheters
Researching insurance payer requirements and understanding reimbursement procedures
Troubleshooting equipment problems and offering product changes
Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
Compliance is a condition of employment and is considered an element of job performance
Maintain HIPAA/patient confidentiality
Regular and reliable attendance as assigned by your schedule
Other job duties assigned
Skills For Success
Excellent Customer Service Skills
Ability to Think Critically
Exceptional Organization
High Level of Compassion
Outstanding Written and Verbal Communication
Willingness to Make Decisions Independently
Ability to Contribute to a Team
Must Be Adaptable and Willing to Learn
General Computer and Email Proficiency
Required Qualifications
High school diploma or GED equivalent
1 year of customer service experience preferred
1 year of call center experience preferred
Excellent written and verbal communication skills
Excellent critical thinking skills
Excellent De‑escalation skills
Excellent active listening skills
Ability to multitask – shifting between open applications as you speak with patients
Ability to type 40+ words per minute with accuracy
You might also have, but not required
Knowledge with different types of insurance such as Medicare, Medicaid, and commercial plans
DME supplies, specifically with incontinence and catheters
What We Look For We are looking for highly motivated, talented individuals who can work well independently and as a team. Someone who has strong organizational, time management, and problem‑solving skills. Willing to learn and adapt to organizational changes.
What Aeroflow Offers
Competitive Pay
Health Plans with FSA or HSA options
Dental and Vision Insurance
Optional Life Insurance
401K with Company Match
12 weeks of parental leave for birthing parent / 4 weeks leave for non‑birthing parent(s)
Additional Parental benefits to include fertility stipends, free diapers, breast pump
Paid Holidays, PTO Accrual from day one
Employee Assistance Programs and SO MUCH MORE!!
Family Forward Certified
Great Place to Work Certified
Inc. 5000 Best Place to Work award winner
HME Excellence Award
Sky High Growth Award
If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!
Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
#J-18808-Ljbffr