Overview
Corpay is hiring a Permit & Compliance Customer Service Representative within the Over the Road Compliance Division. This position is part of the NAT line of business and is located in Nashville, TN. You will be responsible for processing state, county, and city government permit requests from a defined customer base, via phone or online portal. You will report directly to the Customer Service Supervisor.
Role Responsibilities
Processing and supporting customer orders and inquiries using efficient routing methods, while advising on possible cost-saving opportunities. Processing Trip/Fuel or Oversize/Overweight permits by entering applications into the permit processing system; providing required information to state governments to obtain approval, based on information collected during inbound customer calls. Handling direct phone inquiries, correcting errors when needed, and following through on all processed applications to ensure timely delivery according to customer expectations and industry standards. Resending previously issued permits and proactively informing customers of the status of their permit orders. Qualifications & Skills
High School Diploma or equivalent required 1+ years of related customer service and call center experience Excellent verbal and written communication skills to clearly convey service offerings and functionality Superior customer service skills with the ability to respond quickly and professionally to customer issues Proficient phone and computer skills; ability to answer and manage inbound calls, make outbound calls, and coordinate with various departments and clients Ability to use, navigate, and route trips using online mapping systems (e.g., Bing Maps, Google Maps) Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time Employee discounts with major providers (e.g., wireless, gym, car rental) Philanthropic support with local and national organizations Company-wide culture with contests and prizes Equal Opportunity
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, veteran or military status, or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
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Processing and supporting customer orders and inquiries using efficient routing methods, while advising on possible cost-saving opportunities. Processing Trip/Fuel or Oversize/Overweight permits by entering applications into the permit processing system; providing required information to state governments to obtain approval, based on information collected during inbound customer calls. Handling direct phone inquiries, correcting errors when needed, and following through on all processed applications to ensure timely delivery according to customer expectations and industry standards. Resending previously issued permits and proactively informing customers of the status of their permit orders. Qualifications & Skills
High School Diploma or equivalent required 1+ years of related customer service and call center experience Excellent verbal and written communication skills to clearly convey service offerings and functionality Superior customer service skills with the ability to respond quickly and professionally to customer issues Proficient phone and computer skills; ability to answer and manage inbound calls, make outbound calls, and coordinate with various departments and clients Ability to use, navigate, and route trips using online mapping systems (e.g., Bing Maps, Google Maps) Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time Employee discounts with major providers (e.g., wireless, gym, car rental) Philanthropic support with local and national organizations Company-wide culture with contests and prizes Equal Opportunity
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, veteran or military status, or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
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