Customer Service Representative (CSR) 3PL/Warehouse
FARO SERVICES, INC., Rancho Cucamonga, California, United States, 91739
Description
FARO Logistics, Inc. was founded in 1988 in Columbus, Ohio and focused solely on warehousing and transportation services in the Central Ohio area. Today, the company has blossomed into a uniquely diversified organization. With operations in Dallas, TX; Rancho Cucamonga, CA; Chicago, IL and Columbus, OH we’re able to offer our clients a wide array of 3rd party logistics services from coast to coast.
We are seeking a reliable, self‑motivated and meticulous Customer Service Rep (CSR) to join our team in Rancho Cucamonga. Our CSR’s serve as the primary point of contact between our 3PL warehouse operations and our customers. If you are a hardworking individual who can work within a team atmosphere while also working independently, then we are interested in you.
Key Responsibilities & Duties
Manage orders through internal WMS and customer portals
Serve as the main contact for assigned accounts
Route orders within ship window and INDC dates
Create and validate BOL’s, ASN’s, labels and routing instructions
Schedule appointments with LTL and TL carriers
Print and sort UCC 128 labels for warehouse
Manage daily open order report
Close end of day orders - send 945 ASN report
Communicate closely with vendor
Work closely with warehouse supervisors to ensure operational execution
Support inventory inquiries and adjustments
Ability to manage multiple accounts and priorities simultaneously
Allocate orders in WMS
Requirements
Job Requirements
Experience with routing portals – Amazon, Walmart, Target, Kohl’s, TJX, etc.
Detail‑orientated
Experience with managing Open Order Report
Reliability and dependability
Communicate effectively in English both written and verbally, Spanish is a bonus
Excellent time‑management and organizational skills.
Ability to work independently and in a team environment
Knowledge of shipping UPS, Fedex and small parcel
Complete understanding of WMS systems – EDI transactions (940, 943, 944, 945, etc)
Key Accountabilities
High school diploma or GED certificate
Knowledge of label creation and BOL’s
General office procedures – scanning, copying files, faxing, calls
Proficient with Google sheets and Microsoft
Ability to multi‑task and work under pressure
General understanding of warehouse flow
Experience in handling high‑volume retail accounts
Strong attention to detail
Understanding of retail compliance (routing guides, labeling, appointments)
No disqualifying criminal history.
Must have a minimum of 3 years CSR experience
Salary Description $21-$25/Hour
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We are seeking a reliable, self‑motivated and meticulous Customer Service Rep (CSR) to join our team in Rancho Cucamonga. Our CSR’s serve as the primary point of contact between our 3PL warehouse operations and our customers. If you are a hardworking individual who can work within a team atmosphere while also working independently, then we are interested in you.
Key Responsibilities & Duties
Manage orders through internal WMS and customer portals
Serve as the main contact for assigned accounts
Route orders within ship window and INDC dates
Create and validate BOL’s, ASN’s, labels and routing instructions
Schedule appointments with LTL and TL carriers
Print and sort UCC 128 labels for warehouse
Manage daily open order report
Close end of day orders - send 945 ASN report
Communicate closely with vendor
Work closely with warehouse supervisors to ensure operational execution
Support inventory inquiries and adjustments
Ability to manage multiple accounts and priorities simultaneously
Allocate orders in WMS
Requirements
Job Requirements
Experience with routing portals – Amazon, Walmart, Target, Kohl’s, TJX, etc.
Detail‑orientated
Experience with managing Open Order Report
Reliability and dependability
Communicate effectively in English both written and verbally, Spanish is a bonus
Excellent time‑management and organizational skills.
Ability to work independently and in a team environment
Knowledge of shipping UPS, Fedex and small parcel
Complete understanding of WMS systems – EDI transactions (940, 943, 944, 945, etc)
Key Accountabilities
High school diploma or GED certificate
Knowledge of label creation and BOL’s
General office procedures – scanning, copying files, faxing, calls
Proficient with Google sheets and Microsoft
Ability to multi‑task and work under pressure
General understanding of warehouse flow
Experience in handling high‑volume retail accounts
Strong attention to detail
Understanding of retail compliance (routing guides, labeling, appointments)
No disqualifying criminal history.
Must have a minimum of 3 years CSR experience
Salary Description $21-$25/Hour
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