As the Senior Collections Analyst, you'll be responsible for the collection of client accounts receivables. This position provides support and assistance to Firm partners and clients, and works closely with the Director of Revenue Management, and the Billing Team in the collection and reconciliation of client billing. The scope of the role requires strong skills in customer service, decision making, relationship building, and communication.
RESPONSIBILITIES:
Works with a group of high profile/complex lawyers and clients to expedite collection of the firm’s accounts receivable balances. Ensures that receivables are realized at as close to 100% as possible and collected in a timely manner in accordance with stated firm policy.
Identify and oversee the collections of client account balances that may be “at risk”. Work with clients, management, and other revenue team members to ensure those receivables are resolved and/or escalated in a timely manner.
Routinely communicate with Billing Coordinators and attorneys to understand issues that may result in delays in payment or poor realization of firm receivables. Researching client payment histories
Identifying receivables and write-offs of aged or otherwise uncollectible invoices or transfer to suspense
Contacting the clients directly for payment of outstanding bills
Coordinates the resolution of billing issues, involving paper and e-billed invoices.
Utilizes firm standard software to identify and prioritize accounts for follow-up and monitoring.
Help to identify where payments should be posted in situations where remittance advice is missing or unclear.
Provide excellent customer service to attorneys, staff, and clients related to receivables levels and cash receipts. Utilizes firm standard reporting tools to report out of firm databases on issues related to the above.
Demonstrate flexibility around changing deadlines by adapting to the needs of internal and external clients.
QUALIFICATIONS:
Minimum Associate's Degree (or higher) required, preferably in accounting, or related field;
5+ years' collections experience in a law firm;
Excellent verbal and written skills, and the ability to effectively communicate with clients, employees and attorneys at all levels, as needed;
Solid multi-tasking skills and ability to deal with competing priorities;
Spreadsheet knowledge and experience with Microsoft Excel and Word a plus;
Experience with various subscription and client-based e-billing systems;
Working knowledge with legal billing software database structure (preferably 3E);
Knowledge of collections software such as ARCS3.
Must be highly organized and able to handle multiple tasks efficiently.
Strong analytical skills, including exceptional attention to details and proofreading skills.
Ability to adapt to cyclical periods, peak workloads, new assignments and work independently to meet deadlines;
Solid multi-tasking skills and ability to deal with competing priorities;
Superior customer relations/service skills; and
Ability to work overtime as needed.
This position is located in our New York office, and currently has a hybrid work schedule, but that is subject to change. The hours for this position are 9:30 a.m. to 5:30 p.m, Monday through Friday. The estimated salary range for this position is $90,000 to $100,000 plus overtime. The actual salary offered will be based on a wide range of factors, including relevant skills, training, experience, education, and where applicable, licensure or certification obtained. Market and Firm factors are also considered. In addition to base salary and discretionary bonus, we offer a generous employee benefits package including, but not limited to, paid time off, medical, dental, vision care, 401(k) and other ancillary benefits.
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