Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker, you will strengthen customer relationships with a defined sales process, engaging customers in sales conversations to identify appropriate financial solutions. This position, within PNC's Retail Branch Banking Network, is based in Mexia, Texas at the Mexia branch.
Bilingual Spanish Preferred PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience by identifying opportunities to improve financial wellbeing, collaborating with ecosystem partners to grow customer share, and positioning PNC solutions to drive new revenue and loyalty.
Drive proactive sales conversations through internal and outbound interactions with a defined sales process, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement, ultimately elevating client loyalty.
Create customer loyalty and grow share of wallet through a differentiated customer experience, performing lobby engagement to connect with customers and position PNC products that meet their needs, and educating customers on managing financial transactions with technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.
Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits, and participating in daily branch operations with efficiency and accuracy.
What We Expect
Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to create customized customer solutions.
Managing Risk – Assessing and effectively managing all risks associated with business objectives to remain compliant with PNC's Enterprise Risk Management Framework.
Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. The following are key strengths, competencies, work experience, education, and certifications/licenses needed.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting
Retail Lending
Selling
Understanding Customer Needs
Work Experience Roles at this level typically require an Associates or equivalent degree, related experience, or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
Education No Degree
Certifications No Required Certification(s)
Licenses Candidates considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Benefits PNC offers a comprehensive range of benefits, including medical, prescription drug, dental, and vision coverage, life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program. Paid time off includes maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days per year depending on career level and years of service.
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com with “accommodation request” in the subject line, your name, job ID, and preferred contact method. Applicants may also call 877‑968‑7762 and say “Workday” for assistance. All information will be kept confidential.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or FINRA, which prohibit the hiring of individuals with certain criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice for information on how PNC may use or disclose your personal information in our hiring practices.
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Bilingual Spanish Preferred PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience by identifying opportunities to improve financial wellbeing, collaborating with ecosystem partners to grow customer share, and positioning PNC solutions to drive new revenue and loyalty.
Drive proactive sales conversations through internal and outbound interactions with a defined sales process, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement, ultimately elevating client loyalty.
Create customer loyalty and grow share of wallet through a differentiated customer experience, performing lobby engagement to connect with customers and position PNC products that meet their needs, and educating customers on managing financial transactions with technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.
Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits, and participating in daily branch operations with efficiency and accuracy.
What We Expect
Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to create customized customer solutions.
Managing Risk – Assessing and effectively managing all risks associated with business objectives to remain compliant with PNC's Enterprise Risk Management Framework.
Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. The following are key strengths, competencies, work experience, education, and certifications/licenses needed.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting
Retail Lending
Selling
Understanding Customer Needs
Work Experience Roles at this level typically require an Associates or equivalent degree, related experience, or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
Education No Degree
Certifications No Required Certification(s)
Licenses Candidates considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Benefits PNC offers a comprehensive range of benefits, including medical, prescription drug, dental, and vision coverage, life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program. Paid time off includes maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days per year depending on career level and years of service.
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com with “accommodation request” in the subject line, your name, job ID, and preferred contact method. Applicants may also call 877‑968‑7762 and say “Workday” for assistance. All information will be kept confidential.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or FINRA, which prohibit the hiring of individuals with certain criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice for information on how PNC may use or disclose your personal information in our hiring practices.
#J-18808-Ljbffr