Corporate Travel Consultant
FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. To learn more about FCM please click HERE.
About The Opportunity This role will have you arranging domestic and complex international travel for busy executives, including air, car, hotel and ground transportation. Before you begin, you will spend three weeks (paid) training to boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel agents handle the air, car, rail and ground transportation bookings, as well as ticketing, changes, and queue management. You will also offer exceptional customer service to satisfy our business travelers’ needs. We encourage our agents to study the travel policies of our corporate accounts and develop a relationship with them so that our valued business travelers have the confidence that their travel needs are in capable hands.
Our business hours are 8:00 AM to 8:00 PM EST Monday‑Friday. A typical schedule will include a 40‑hour work week with five 8‑hour shifts.
Key Responsibilities
Coordinate air, hotel, car and ground transportation bookings for domestic and international travel.
Build rapport and develop a relationship with business travelers to ensure their needs are met by a trusted team.
Ensure accurate and timely completion of reservations while meeting travelers’ needs.
Execute all responsibilities within company guidelines for customer service, documentation of PNRS and profiles, ticketing, invoicing, and maintaining accuracy.
Stay fully informed about airline rules, regulations, tariffs and fare requirements and apply this knowledge accurately to all travel arrangements.
Deliver consultative support and exceptional customer service throughout the booking process.
Keep clients informed about all necessary travel documents and health requirements for their destinations.
Proficiently handle ticketing, Phase IVs and exchanges/changes involving complex international fares.
Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected and supported.
Experience & Qualifications
2+ years of recent, prior experience in corporate travel management.
In-depth familiarity with current Sabre GDS for fare calculations, itinerary management and ticket issuance.
Previous exposure to quality control processes to ensure accuracy and compliance of travel bookings.
Proficiency in ticketing procedures and scripting, with the ability to handle complex itinerary changes and exchanges.
Proven ability to navigate complex international fares and PNRs to meet client requirements.
A polished and professional demeanor when interacting with clients and colleagues.
Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality.
The capacity to make quick, effective decisions to resolve travel‑related issues promptly.
Excellent communication skills to keep clients informed and reassured throughout the travel process.
A deep commitment to delivering exceptional customer service with a focus on client satisfaction.
Comfortable and proficient in using travel booking systems and various communication tools.
Strong technical aptitude with the ability to troubleshoot and adapt to new technologies.
Self‑motivated with the ability to work independently and manage tasks successfully.
Work Perks! - What’s in it for you
Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate your success and others at our Buzz Nights and the annual Global Gathering.
Use your smarts: Our people use quick thinking, expertise, and tenacity to always figure things out.
Love for travel: Founded by people passionate about travel, that passion shows in our service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to DEI through initiatives like Diversity Day, Employee Resource Groups and inclusive recruitment protocols.
A career, not a job: Genuine opportunities for growth and evolution.
We back our people all the way: Strong commitment to supporting every employee’s professional and personal development.
Giving Back: Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by an office environmental program and 1 paid Volunteer Day per year.
Benefits Include
Paid Time Off: Up to 15 vacation days (prorated upon hire, increasing to 20 after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day and 8 recognized holidays annually.
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services.
National/International Award Nights and Conferences.
Health benefits including medical, dental, vision, gender‑affirming care and fertility care.
Insurance: hospital indemnity, AD&D, critical illness, long‑term and short‑term disability.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition Reimbursement Program.
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match.
Global career opportunities in a network of brands and businesses.
Vacation, Personal, and Sick time accrual rates vary based on full‑time or part‑time status; recognized holidays are paid or paid at holiday pay rate as required.
Location – NYC, NY If this sounds like the opportunity you have been waiting for, APPLY NOW.
For this position, we anticipate offering an hourly pay rate of $28.85 plus commission/incentive earnings based on achievable targets. On‑target earnings average between $60,000 and $67,000. The annual salary range listed represents the total compensation package, excluding benefits.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace that reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com.
Travel Weekly Magellan Awards: Silver Winner (2023) GBTA WINiT Top 50 Award Recipients (2018–2025) CHHR: 5‑Star DE&I Employer (2023, 2024) Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25) Newsweek: America’s Greatest Workplaces for Diversity (2024) Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025) ✈️ OutThere Awards: Inclusive Travel Finalist (2025) Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
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About The Opportunity This role will have you arranging domestic and complex international travel for busy executives, including air, car, hotel and ground transportation. Before you begin, you will spend three weeks (paid) training to boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel agents handle the air, car, rail and ground transportation bookings, as well as ticketing, changes, and queue management. You will also offer exceptional customer service to satisfy our business travelers’ needs. We encourage our agents to study the travel policies of our corporate accounts and develop a relationship with them so that our valued business travelers have the confidence that their travel needs are in capable hands.
Our business hours are 8:00 AM to 8:00 PM EST Monday‑Friday. A typical schedule will include a 40‑hour work week with five 8‑hour shifts.
Key Responsibilities
Coordinate air, hotel, car and ground transportation bookings for domestic and international travel.
Build rapport and develop a relationship with business travelers to ensure their needs are met by a trusted team.
Ensure accurate and timely completion of reservations while meeting travelers’ needs.
Execute all responsibilities within company guidelines for customer service, documentation of PNRS and profiles, ticketing, invoicing, and maintaining accuracy.
Stay fully informed about airline rules, regulations, tariffs and fare requirements and apply this knowledge accurately to all travel arrangements.
Deliver consultative support and exceptional customer service throughout the booking process.
Keep clients informed about all necessary travel documents and health requirements for their destinations.
Proficiently handle ticketing, Phase IVs and exchanges/changes involving complex international fares.
Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected and supported.
Experience & Qualifications
2+ years of recent, prior experience in corporate travel management.
In-depth familiarity with current Sabre GDS for fare calculations, itinerary management and ticket issuance.
Previous exposure to quality control processes to ensure accuracy and compliance of travel bookings.
Proficiency in ticketing procedures and scripting, with the ability to handle complex itinerary changes and exchanges.
Proven ability to navigate complex international fares and PNRs to meet client requirements.
A polished and professional demeanor when interacting with clients and colleagues.
Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality.
The capacity to make quick, effective decisions to resolve travel‑related issues promptly.
Excellent communication skills to keep clients informed and reassured throughout the travel process.
A deep commitment to delivering exceptional customer service with a focus on client satisfaction.
Comfortable and proficient in using travel booking systems and various communication tools.
Strong technical aptitude with the ability to troubleshoot and adapt to new technologies.
Self‑motivated with the ability to work independently and manage tasks successfully.
Work Perks! - What’s in it for you
Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate your success and others at our Buzz Nights and the annual Global Gathering.
Use your smarts: Our people use quick thinking, expertise, and tenacity to always figure things out.
Love for travel: Founded by people passionate about travel, that passion shows in our service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to DEI through initiatives like Diversity Day, Employee Resource Groups and inclusive recruitment protocols.
A career, not a job: Genuine opportunities for growth and evolution.
We back our people all the way: Strong commitment to supporting every employee’s professional and personal development.
Giving Back: Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by an office environmental program and 1 paid Volunteer Day per year.
Benefits Include
Paid Time Off: Up to 15 vacation days (prorated upon hire, increasing to 20 after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day and 8 recognized holidays annually.
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services.
National/International Award Nights and Conferences.
Health benefits including medical, dental, vision, gender‑affirming care and fertility care.
Insurance: hospital indemnity, AD&D, critical illness, long‑term and short‑term disability.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition Reimbursement Program.
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match.
Global career opportunities in a network of brands and businesses.
Vacation, Personal, and Sick time accrual rates vary based on full‑time or part‑time status; recognized holidays are paid or paid at holiday pay rate as required.
Location – NYC, NY If this sounds like the opportunity you have been waiting for, APPLY NOW.
For this position, we anticipate offering an hourly pay rate of $28.85 plus commission/incentive earnings based on achievable targets. On‑target earnings average between $60,000 and $67,000. The annual salary range listed represents the total compensation package, excluding benefits.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace that reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com.
Travel Weekly Magellan Awards: Silver Winner (2023) GBTA WINiT Top 50 Award Recipients (2018–2025) CHHR: 5‑Star DE&I Employer (2023, 2024) Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25) Newsweek: America’s Greatest Workplaces for Diversity (2024) Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025) ✈️ OutThere Awards: Inclusive Travel Finalist (2025) Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
#J-18808-Ljbffr