Corporate Travel Consultant
FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, FCM has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore, and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.
Learn more about FCM .
About The Opportunity This role will have you arranging domestic and complex international travel for busy executives, including air, car, hotel, and ground transportation. Before you begin your role, you will spend three weeks (paid) training to boost your knowledge, train you on contract airfares, and sharpen your Sabre skills. You will handle ticketing, changes, and the exchange and queue management for business travelers, and offer exceptional customer service. We encourage our Corporate Travel Agents to study the travel policies of our corporate accounts and develop strong relationships, so that our valued business travelers trust we are their dedicated team. Our business hours are 8:00 AM to 8:00 PM EST, Monday – Friday, with a typical schedule of a 40‑hour work week and five 8‑hour shifts.
Key Responsibilities
Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel.
Build rapport and develop a relationship with business travelers to ensure their needs are met by a trusted team.
Ensure accurate and timely completion of reservations while meeting travelers’ needs.
Execute all responsibilities within company guidelines, including customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout.
Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements.
Deliver consultative support and exceptional customer service throughout the booking process.
Keep clients informed about all necessary travel documents and health requirements for their destinations.
Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares.
Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Experience & Qualifications
2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers.
In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance.
Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings.
Proficiency in ticketing procedures and scripting, with the ability to handle complex itinerary changes and exchanges for both international and domestic travel.
Proven ability to navigate and manipulate complex itineraries, international fares, and PNRs to meet client requirements.
A polished and professional demeanor when interacting with clients and colleagues.
Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction.
The capacity to make quick and effective decisions to resolve travel-related issues promptly.
Excellent communication skills to keep clients informed and reassured throughout the travel process.
A deep commitment to delivering exceptional customer service with a focus on client satisfaction.
Comfortable and proficient in using travel booking systems and various communication tools.
Strong technical aptitude with the ability to troubleshoot and adapt to new technologies.
Self‑motivated with the ability to work independently and manage tasks successfully.
Work Perks! - What’s in it for you
Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and the annual Global Gathering.
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment through initiatives such as Diversity Day, Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices.
A career, not a job: We offer genuine opportunities for people to grow and evolve.
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold‑certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include
Paid Time Off: A comprehensive time‑off package, including up to 15 vacation days (pro‑rated upon hire and increasing to 20 days after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services.
National/International Award Nights and Conferences.
Health benefits including medical, dental, vision, gender‑affirming care, and fertility care.
Insurance including hospital indemnity, AD…, critical illness, long‑term and short‑term disability.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition Reimbursement Program.
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions.
Global career opportunities in a network of brands and businesses.
Vacation, personal, and sick time accrual rates will vary based on full‑time or part‑time employee status, with recognized holidays either paid or paid at holiday‑pay rate if required to work.
Location – Boston, MA For this position, we anticipate offering an hourly pay rate of $28.85 plus commission/incentive earnings based on achievable targets. On‑target earnings average between $60,000 – $67,000. The annual salary range listed represents the total compensation package, excluding benefits.
Equal Opportunity and Accessibility We thank all candidates for their interest; only those selected to continue in the process will be contacted. Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at
careers@us.flightcentre.com .
Industry Recognition and Awards
Travel Weekly Magellan Awards: Silver Winner (2023)
GBTA WINiT Top 50 Award Recipients (2018–2025)
CHHR: 5‑Star DE&I Employer (2023, 2024)
Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
Newsweek: America’s Greatest Workplaces for Diversity (2024)
Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
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Learn more about FCM .
About The Opportunity This role will have you arranging domestic and complex international travel for busy executives, including air, car, hotel, and ground transportation. Before you begin your role, you will spend three weeks (paid) training to boost your knowledge, train you on contract airfares, and sharpen your Sabre skills. You will handle ticketing, changes, and the exchange and queue management for business travelers, and offer exceptional customer service. We encourage our Corporate Travel Agents to study the travel policies of our corporate accounts and develop strong relationships, so that our valued business travelers trust we are their dedicated team. Our business hours are 8:00 AM to 8:00 PM EST, Monday – Friday, with a typical schedule of a 40‑hour work week and five 8‑hour shifts.
Key Responsibilities
Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel.
Build rapport and develop a relationship with business travelers to ensure their needs are met by a trusted team.
Ensure accurate and timely completion of reservations while meeting travelers’ needs.
Execute all responsibilities within company guidelines, including customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout.
Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements.
Deliver consultative support and exceptional customer service throughout the booking process.
Keep clients informed about all necessary travel documents and health requirements for their destinations.
Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares.
Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Experience & Qualifications
2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers.
In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance.
Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings.
Proficiency in ticketing procedures and scripting, with the ability to handle complex itinerary changes and exchanges for both international and domestic travel.
Proven ability to navigate and manipulate complex itineraries, international fares, and PNRs to meet client requirements.
A polished and professional demeanor when interacting with clients and colleagues.
Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction.
The capacity to make quick and effective decisions to resolve travel-related issues promptly.
Excellent communication skills to keep clients informed and reassured throughout the travel process.
A deep commitment to delivering exceptional customer service with a focus on client satisfaction.
Comfortable and proficient in using travel booking systems and various communication tools.
Strong technical aptitude with the ability to troubleshoot and adapt to new technologies.
Self‑motivated with the ability to work independently and manage tasks successfully.
Work Perks! - What’s in it for you
Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and the annual Global Gathering.
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment through initiatives such as Diversity Day, Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices.
A career, not a job: We offer genuine opportunities for people to grow and evolve.
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold‑certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include
Paid Time Off: A comprehensive time‑off package, including up to 15 vacation days (pro‑rated upon hire and increasing to 20 days after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services.
National/International Award Nights and Conferences.
Health benefits including medical, dental, vision, gender‑affirming care, and fertility care.
Insurance including hospital indemnity, AD…, critical illness, long‑term and short‑term disability.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition Reimbursement Program.
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions.
Global career opportunities in a network of brands and businesses.
Vacation, personal, and sick time accrual rates will vary based on full‑time or part‑time employee status, with recognized holidays either paid or paid at holiday‑pay rate if required to work.
Location – Boston, MA For this position, we anticipate offering an hourly pay rate of $28.85 plus commission/incentive earnings based on achievable targets. On‑target earnings average between $60,000 – $67,000. The annual salary range listed represents the total compensation package, excluding benefits.
Equal Opportunity and Accessibility We thank all candidates for their interest; only those selected to continue in the process will be contacted. Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at
careers@us.flightcentre.com .
Industry Recognition and Awards
Travel Weekly Magellan Awards: Silver Winner (2023)
GBTA WINiT Top 50 Award Recipients (2018–2025)
CHHR: 5‑Star DE&I Employer (2023, 2024)
Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
Newsweek: America’s Greatest Workplaces for Diversity (2024)
Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
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