Chief Customer Experience & Engagement Leader

Concordia Plans is seeking a Vice President of Customer Experience to lead and execute customer engagement strategies for both ministries and individual members. With over 50 years of service and numerous awards for workplace culture, this role requires significant leadership experience, a passion for customer outcomes, and an alignment with the values of the Lutheran Church—Missouri Synod. The ideal candidate will enhance service delivery while collaborating across departments to improve member experiences. #J-18808-Ljbffr