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Equity Bank ! We are currently hiring energetic, team‑oriented, and community‑focused individuals to join our team! With a team of best‑in‑class customer service experts, you'll help to build and expand client relationships, deliver banking products and services that meet the unique needs of clients, and create an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities that align with our company initiatives and core values.
Position Details
Position: Loan Servicing Manager
Department: Loan Operations
Location: Wichita, KS
Employment Type: Full Time / Salary
Key Responsibilities
Support and Advance Loan Servicing Operations
Plan, coordinate, and direct the daily operations of the Loan Servicing, Maintenance, and Specialty Lending business units to ensure organizational efficiency.
In coordination with the Loan Operations Manager, establish service and production goals for the department.
Identify areas for improvement in processes, quality, and service delivery; facilitate development and implementation of solutions.
Develop performance metrics and measurements to track productivity, efficiency, and operational quality.
Extract, analyze, and manipulate data to provide reporting regarding departmental productivity, workflow efficiency, and goal attainment.
Seek new processing workflows or system enhancements that promote efficiency and high‑quality results.
Lead and Manage the Performance of the Loan Servicing Team
Act as a fully engaged member of the team in pursuing departmental goals and shared activities.
Lead a diverse team by setting priorities, managing time effectively, monitoring progress, and navigating challenges.
Provide consistent peer coaching, staff development, and personal mentorship to team members.
Develop and maintain effective managerial tools, including administrative policies, procedures, workflow guidelines, and operational documentation.
Guide employee matters including hiring recommendations, performance management, development planning, and ongoing coaching.
Ensure Excellent Customer Service and Internal Partnership
Demonstrate exceptional customer service and ensure the same level of service is delivered by the team to both internal and external customers.
Create a professional, responsive, and solution‑oriented environment for all stakeholders.
Proactively resolve customer and internal partner concerns and ensure appropriate follow‑through by staff.
Maintain strict confidentiality of customer information and promote practices that reinforce data security and privacy.
Demonstrate Compliance with Applicable Laws and Regulations
Maintain FDICA responsibilities as assigned.
Understand and follow all applicable laws and regulations related to Loan Servicing, including but not limited to:
Equity Bank Business Ethics and Conduct Policy
Bank Secrecy Act (BSA)
Anti‑Money Laundering requirements
Information Security policies
Suspicious Activity Reporting requirements
Ensure departmental adherence to applicable policies, regulations, and internal controls.
Complete periodic compliance training as required and reinforce compliance expectations within the team.
Required Skills & Education
Bachelor’s degree or equivalent work experience
5+ years Loan Servicing experience
Previous managerial or supervisory experience
Strong knowledge of staff development, process improvement, and analytical system functions
Excellent interpersonal, verbal, and written communication skills
Strong problem‑solving skills and ability to manage high‑volume, time‑sensitive transactions
Detail‑oriented, well organized, and highly self‑motivated
Exceptional customer service skills with the ability to support internal and external stakeholders
Computer proficiency, especially in Windows‑based systems
Ability to maintain confidentiality and comply with all banking regulations, policies, and procedures
Preferred
Bachelor’s degree (if not already satisfied above)
Experience developing performance metrics or workflow enhancements
Experience working in a regulated banking environment
Advanced analytical or data reporting capabilities
Who We Are Equity Bank, a full‑service, $8 billion community bank, is based in Wichita, Kansas, with 85 bank offices throughout Kansas, Missouri, Arkansas, Nebraska, and Oklahoma. At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team. Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, mortgage loans, treasury management services, best‑in‑class business solutions, and absolutely zero ATM fees—anywhere.
Benefits Available
Health, Dental & Vision Insurance
Group Life & Long‑Term Disability Insurance
Flexible Spending & Health Savings Accounts
Group Cancer Insurance
401(K) Retirement Plan with Company Match
Generous Vacation & Sick Time
Employee Stock Purchase Plan (ESPP)
Pet Insurance
Retail Banking Benefits
Physical Requirements This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch, or reach with hands and arms. Requires the ability to carry, lift, move, or push up to 10 pounds on an occasional basis. Must be able to talk and listen to others. Frequently uses hands and fingers to handle or feel. Requires the ability to see up close and at a distance, distinguish colors, maintain peripheral vision, demonstrate depth perception, and adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work Environment This position regularly works in an office setting. Most job duties require working with computers and electronic media on a frequent basis.
Equal Opportunity Statement Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant’s race, skin color, national origin, ethnicity, religious beliefs, age, sex, physical or mental ability.
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Equity Bank ! We are currently hiring energetic, team‑oriented, and community‑focused individuals to join our team! With a team of best‑in‑class customer service experts, you'll help to build and expand client relationships, deliver banking products and services that meet the unique needs of clients, and create an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities that align with our company initiatives and core values.
Position Details
Position: Loan Servicing Manager
Department: Loan Operations
Location: Wichita, KS
Employment Type: Full Time / Salary
Key Responsibilities
Support and Advance Loan Servicing Operations
Plan, coordinate, and direct the daily operations of the Loan Servicing, Maintenance, and Specialty Lending business units to ensure organizational efficiency.
In coordination with the Loan Operations Manager, establish service and production goals for the department.
Identify areas for improvement in processes, quality, and service delivery; facilitate development and implementation of solutions.
Develop performance metrics and measurements to track productivity, efficiency, and operational quality.
Extract, analyze, and manipulate data to provide reporting regarding departmental productivity, workflow efficiency, and goal attainment.
Seek new processing workflows or system enhancements that promote efficiency and high‑quality results.
Lead and Manage the Performance of the Loan Servicing Team
Act as a fully engaged member of the team in pursuing departmental goals and shared activities.
Lead a diverse team by setting priorities, managing time effectively, monitoring progress, and navigating challenges.
Provide consistent peer coaching, staff development, and personal mentorship to team members.
Develop and maintain effective managerial tools, including administrative policies, procedures, workflow guidelines, and operational documentation.
Guide employee matters including hiring recommendations, performance management, development planning, and ongoing coaching.
Ensure Excellent Customer Service and Internal Partnership
Demonstrate exceptional customer service and ensure the same level of service is delivered by the team to both internal and external customers.
Create a professional, responsive, and solution‑oriented environment for all stakeholders.
Proactively resolve customer and internal partner concerns and ensure appropriate follow‑through by staff.
Maintain strict confidentiality of customer information and promote practices that reinforce data security and privacy.
Demonstrate Compliance with Applicable Laws and Regulations
Maintain FDICA responsibilities as assigned.
Understand and follow all applicable laws and regulations related to Loan Servicing, including but not limited to:
Equity Bank Business Ethics and Conduct Policy
Bank Secrecy Act (BSA)
Anti‑Money Laundering requirements
Information Security policies
Suspicious Activity Reporting requirements
Ensure departmental adherence to applicable policies, regulations, and internal controls.
Complete periodic compliance training as required and reinforce compliance expectations within the team.
Required Skills & Education
Bachelor’s degree or equivalent work experience
5+ years Loan Servicing experience
Previous managerial or supervisory experience
Strong knowledge of staff development, process improvement, and analytical system functions
Excellent interpersonal, verbal, and written communication skills
Strong problem‑solving skills and ability to manage high‑volume, time‑sensitive transactions
Detail‑oriented, well organized, and highly self‑motivated
Exceptional customer service skills with the ability to support internal and external stakeholders
Computer proficiency, especially in Windows‑based systems
Ability to maintain confidentiality and comply with all banking regulations, policies, and procedures
Preferred
Bachelor’s degree (if not already satisfied above)
Experience developing performance metrics or workflow enhancements
Experience working in a regulated banking environment
Advanced analytical or data reporting capabilities
Who We Are Equity Bank, a full‑service, $8 billion community bank, is based in Wichita, Kansas, with 85 bank offices throughout Kansas, Missouri, Arkansas, Nebraska, and Oklahoma. At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team. Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, mortgage loans, treasury management services, best‑in‑class business solutions, and absolutely zero ATM fees—anywhere.
Benefits Available
Health, Dental & Vision Insurance
Group Life & Long‑Term Disability Insurance
Flexible Spending & Health Savings Accounts
Group Cancer Insurance
401(K) Retirement Plan with Company Match
Generous Vacation & Sick Time
Employee Stock Purchase Plan (ESPP)
Pet Insurance
Retail Banking Benefits
Physical Requirements This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch, or reach with hands and arms. Requires the ability to carry, lift, move, or push up to 10 pounds on an occasional basis. Must be able to talk and listen to others. Frequently uses hands and fingers to handle or feel. Requires the ability to see up close and at a distance, distinguish colors, maintain peripheral vision, demonstrate depth perception, and adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work Environment This position regularly works in an office setting. Most job duties require working with computers and electronic media on a frequent basis.
Equal Opportunity Statement Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant’s race, skin color, national origin, ethnicity, religious beliefs, age, sex, physical or mental ability.
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