Relationship Management Specialist
Bill Alexander Ford Lincoln, New York, New York, us, 10261
The
Relationship Management Specialist
is responsible for building, nurturing, and maintaining strong client and stakeholder relationships to drive retention, satisfaction, and long-term partnership growth. This role serves as a primary point of contact for assigned accounts, ensuring client needs are understood, addressed promptly, and aligned with organizational objectives. The specialist works cross-functionally with internal teams to deliver value-driven solutions while operating effectively in a fully remote environment.
This position is strictly limited to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will be rejected.
Key Responsibilities
Serve as the primary relationship manager for assigned clients or accounts
Build and maintain strong, long-term client relationships
Conduct regular check-ins, performance reviews, and business updates
Identify client needs and coordinate with internal teams to deliver solutions
Monitor client satisfaction and proactively address concerns
Support account growth through cross-selling and upselling opportunities
Maintain accurate account documentation and activity records in CRM systems
Track and report key relationship metrics and client health indicators
Assist in contract renewals and negotiation processes
Collaborate with sales, operations, and product teams to improve client experience
Required Qualifications
Bachelors degree in Business Administration, Communications, Marketing, or related field
3–5 years of experience
in relationship management, account management, customer success, or client services
Strong interpersonal and communication skills
Excellent organizational and time-management abilities
Experience using CRM systems (Salesforce or similar platforms)
Analytical mindset with the ability to interpret performance data
Ability to work independently and manage multiple accounts in a remote environment
Preferred Qualifications
Experience in SaaS, financial services, healthcare, or professional services industries
Strong negotiation and problem-resolution skills
Experience managing enterprise or high-value accounts
Knowledge of customer retention and lifecycle management strategies
Experience with performance reporting tools or dashboards
Compensation
Annual Salary Range:
$70,000 – $95,000 USD , based on experience, industry background, and account portfolio size
Performance-Based Bonus or Commission:
Eligible based on retention and growth targets
Benefits
Comprehensive medical, dental, and vision insurance
401(k) retirement plan with employer matching
Paid time off, paid holidays, and sick leave
Life, short-term, and long-term disability insurance
Flexible remote work arrangement
Professional development and training reimbursement
Employee wellness and assistance programs
Work Authorization & Residency Requirement
Must be legally authorized to work in the United States
Must currently reside within the United States
Applications from candidates outside the U.S. will not be considered
#J-18808-Ljbffr
Relationship Management Specialist
is responsible for building, nurturing, and maintaining strong client and stakeholder relationships to drive retention, satisfaction, and long-term partnership growth. This role serves as a primary point of contact for assigned accounts, ensuring client needs are understood, addressed promptly, and aligned with organizational objectives. The specialist works cross-functionally with internal teams to deliver value-driven solutions while operating effectively in a fully remote environment.
This position is strictly limited to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will be rejected.
Key Responsibilities
Serve as the primary relationship manager for assigned clients or accounts
Build and maintain strong, long-term client relationships
Conduct regular check-ins, performance reviews, and business updates
Identify client needs and coordinate with internal teams to deliver solutions
Monitor client satisfaction and proactively address concerns
Support account growth through cross-selling and upselling opportunities
Maintain accurate account documentation and activity records in CRM systems
Track and report key relationship metrics and client health indicators
Assist in contract renewals and negotiation processes
Collaborate with sales, operations, and product teams to improve client experience
Required Qualifications
Bachelors degree in Business Administration, Communications, Marketing, or related field
3–5 years of experience
in relationship management, account management, customer success, or client services
Strong interpersonal and communication skills
Excellent organizational and time-management abilities
Experience using CRM systems (Salesforce or similar platforms)
Analytical mindset with the ability to interpret performance data
Ability to work independently and manage multiple accounts in a remote environment
Preferred Qualifications
Experience in SaaS, financial services, healthcare, or professional services industries
Strong negotiation and problem-resolution skills
Experience managing enterprise or high-value accounts
Knowledge of customer retention and lifecycle management strategies
Experience with performance reporting tools or dashboards
Compensation
Annual Salary Range:
$70,000 – $95,000 USD , based on experience, industry background, and account portfolio size
Performance-Based Bonus or Commission:
Eligible based on retention and growth targets
Benefits
Comprehensive medical, dental, and vision insurance
401(k) retirement plan with employer matching
Paid time off, paid holidays, and sick leave
Life, short-term, and long-term disability insurance
Flexible remote work arrangement
Professional development and training reimbursement
Employee wellness and assistance programs
Work Authorization & Residency Requirement
Must be legally authorized to work in the United States
Must currently reside within the United States
Applications from candidates outside the U.S. will not be considered
#J-18808-Ljbffr