At Regions, the Contact Center Priority Banker provides full-service banking to affluent clients through appropriate advice, guidance, and education on Regions’ financial products and services.
Primary Responsibilities
Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services
Achieves required levels of inbound/outbound phone calls from the top 10% of Regions customer base
Educates and advises customers on products and services, including all loan and deposit types
Takes ownership of customer issues and works proactively with the customer for resolution
Refers customers to an internal team of experts when complex financial goals and needs are recognized
Completes work with a limited degree of supervision
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.
This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.
Requirements
High School Diploma or GED
Two (2) years of experience in customer service, sales, or banking
Ability to accurately observe stable and scrolling on-screen text and images
Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
Ability to operate a keyboard and mouse to type and make on-screen selections
Ability to work at a computer for extended periods of time
If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:
Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
Must test on speedtest.net to confirm download speed or provide documentation from provider
Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi‑Fi and Wi‑Fi extenders are not allowed.
Preferences
College Degree
One (1) year of experience lending
One (1) year of experience in relationship‑based client consultation
Skills and Competencies
Ability to adhere to policies, procedures, and guidelines
Ability to handle multiple priorities simultaneously
Ability to problem solve
Ability to provide personalized customer service
Ability to work in a fast paced and energetic environment
Basic computer skills with the ability to navigate various systems
Intermediate knowledge of general banking, electronic banking, account opening processes and credit card products and services
Strong communication and customer focus
Strongly preferred:
One (1) year of contact center experience
Must be fluent in Spanish/English Hours Monday-Friday 10am-7pm (4 days)
Every Saturday 8am-5pm
This position must be within a reasonable driving distance to the Professional Office Building with the primary location being for
Birmingham AL, Nashville TN, Kingwood TX or Salt Lake City UT.
Regions will not provide relocation assistance for this position, and relocation would be at your expense.
Exceptions to the geographic location requirement may be made for
current Regions associates who work remotely.
Position Type Full time
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target Minimum $41,570.35 USD
Median $51,226.50 USD
Incentive Pay Plans This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details Kingwood Annex
Location: Kingwood, Texas
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
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Primary Responsibilities
Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services
Achieves required levels of inbound/outbound phone calls from the top 10% of Regions customer base
Educates and advises customers on products and services, including all loan and deposit types
Takes ownership of customer issues and works proactively with the customer for resolution
Refers customers to an internal team of experts when complex financial goals and needs are recognized
Completes work with a limited degree of supervision
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.
This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.
Requirements
High School Diploma or GED
Two (2) years of experience in customer service, sales, or banking
Ability to accurately observe stable and scrolling on-screen text and images
Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
Ability to operate a keyboard and mouse to type and make on-screen selections
Ability to work at a computer for extended periods of time
If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:
Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
Must test on speedtest.net to confirm download speed or provide documentation from provider
Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi‑Fi and Wi‑Fi extenders are not allowed.
Preferences
College Degree
One (1) year of experience lending
One (1) year of experience in relationship‑based client consultation
Skills and Competencies
Ability to adhere to policies, procedures, and guidelines
Ability to handle multiple priorities simultaneously
Ability to problem solve
Ability to provide personalized customer service
Ability to work in a fast paced and energetic environment
Basic computer skills with the ability to navigate various systems
Intermediate knowledge of general banking, electronic banking, account opening processes and credit card products and services
Strong communication and customer focus
Strongly preferred:
One (1) year of contact center experience
Must be fluent in Spanish/English Hours Monday-Friday 10am-7pm (4 days)
Every Saturday 8am-5pm
This position must be within a reasonable driving distance to the Professional Office Building with the primary location being for
Birmingham AL, Nashville TN, Kingwood TX or Salt Lake City UT.
Regions will not provide relocation assistance for this position, and relocation would be at your expense.
Exceptions to the geographic location requirement may be made for
current Regions associates who work remotely.
Position Type Full time
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target Minimum $41,570.35 USD
Median $51,226.50 USD
Incentive Pay Plans This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details Kingwood Annex
Location: Kingwood, Texas
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
#J-18808-Ljbffr