Loan Servicing Representative - Starting Pay $18.25/hr + Monthly Bonus (Remote)
Exeter Finance, Irving, Texas, United States, 75084
Why consider this job opportunity:
Salary up to $22.00 per hour
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a positive impact on customer satisfaction and financial recovery
Flexibility to work remotely
Comprehensive training and development programs available
What to Expect (Job Responsibilities):
Contact customers via phone to collect overdue payments and discuss payment arrangements
Ensure proper documentation of all customer interactions and account activities using collection software
Review delinquent accounts to determine appropriate collection strategies and escalate complex cases as necessary
Monitor payment trends and engage proactively with customers showing signs of financial difficulty
Collaborate with internal teams to resolve issues and maintain compliance with legal and company guidelines
What is Required (Qualifications):
High school diploma or equivalent
0-3 years of relevant work experience in collections, customer service, or a related field
Strong negotiation skills with the ability to reach mutually beneficial payment agreements
Excellent verbal and written communication skills
Proficiency with collection software and basic office software such as MS Office
How to Stand Out (Preferred Qualifications):
Previous experience managing delinquent accounts effectively
Advanced knowledge of collections processes and applicable laws related to collections
Strong organizational skills and the ability to manage a large portfolio of accounts
Ability to handle difficult customer situations with professionalism and empathy
Goal‑oriented mindset focused on meeting or exceeding performance targets
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
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Salary up to $22.00 per hour
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a positive impact on customer satisfaction and financial recovery
Flexibility to work remotely
Comprehensive training and development programs available
What to Expect (Job Responsibilities):
Contact customers via phone to collect overdue payments and discuss payment arrangements
Ensure proper documentation of all customer interactions and account activities using collection software
Review delinquent accounts to determine appropriate collection strategies and escalate complex cases as necessary
Monitor payment trends and engage proactively with customers showing signs of financial difficulty
Collaborate with internal teams to resolve issues and maintain compliance with legal and company guidelines
What is Required (Qualifications):
High school diploma or equivalent
0-3 years of relevant work experience in collections, customer service, or a related field
Strong negotiation skills with the ability to reach mutually beneficial payment agreements
Excellent verbal and written communication skills
Proficiency with collection software and basic office software such as MS Office
How to Stand Out (Preferred Qualifications):
Previous experience managing delinquent accounts effectively
Advanced knowledge of collections processes and applicable laws related to collections
Strong organizational skills and the ability to manage a large portfolio of accounts
Ability to handle difficult customer situations with professionalism and empathy
Goal‑oriented mindset focused on meeting or exceeding performance targets
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
#J-18808-Ljbffr