Loan Servicing Representative - Starting Pay $18.25/hr + Monthly Bonus (Remote)
Exeter Finance, Myrtle Point, Oregon, United States, 97458
Employer Industry: Finance and Automotive Financing
Why consider this job opportunity
Salary up to $22.00 per hour
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to work remotely
Ability to make a positive impact on customer satisfaction and financial health
Engaging work culture that values each team member's contribution
What to Expect (Job Responsibilities)
Contact customers via phone to collect overdue payments and discuss payment arrangements
Document all customer interactions and account activities using collection software
Review delinquent accounts to determine collection strategies and escalate complex cases as needed
Monitor payment trends and engage proactively with customers showing signs of financial difficulty
Collaborate with internal teams to resolve issues and ensure compliance with legal guidelines
What is Required (Qualifications)
High school diploma or equivalent
0-3 years of relevant work experience in collections, customer service, or a related field
Strong negotiation skills to reach mutually beneficial payment agreements
Excellent verbal and written communication skills
Proficiency with collection software and basic office software such as MS Office
How to Stand Out (Preferred Qualifications)
Previous experience in collections or a related field
Advanced knowledge of collections processes and applicable laws and regulations
Strong organizational skills and attention to detail
Ability to handle difficult customer situations with professionalism and empathy
Goal-oriented mindset with a focus on exceeding performance targets
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter an employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Salary up to $22.00 per hour
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to work remotely
Ability to make a positive impact on customer satisfaction and financial health
Engaging work culture that values each team member's contribution
What to Expect (Job Responsibilities)
Contact customers via phone to collect overdue payments and discuss payment arrangements
Document all customer interactions and account activities using collection software
Review delinquent accounts to determine collection strategies and escalate complex cases as needed
Monitor payment trends and engage proactively with customers showing signs of financial difficulty
Collaborate with internal teams to resolve issues and ensure compliance with legal guidelines
What is Required (Qualifications)
High school diploma or equivalent
0-3 years of relevant work experience in collections, customer service, or a related field
Strong negotiation skills to reach mutually beneficial payment agreements
Excellent verbal and written communication skills
Proficiency with collection software and basic office software such as MS Office
How to Stand Out (Preferred Qualifications)
Previous experience in collections or a related field
Advanced knowledge of collections processes and applicable laws and regulations
Strong organizational skills and attention to detail
Ability to handle difficult customer situations with professionalism and empathy
Goal-oriented mindset with a focus on exceeding performance targets
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter an employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr