Customer Service Rep
ThyssenKrupp Materials NA, Santa Fe Springs, California, United States, 90670
Overview
Company: thyssenkrupp Materials Services. With around 480 locations in over 40 countries, thyssenkrupp Materials Services is a large materials distributor and service provider. The area of Materials Services spans two strategic areas: global materials distribution as a one-stop-shop and tailored services in materials management and supply chain management. An extensive omnichannel architecture offers customers cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system integrates requested services into customer production processes just-in-time or just-in-sequence. Copper and Brass Division: Copper and Brass Sales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and other quality materials serving markets across North America. The company focuses on Aerospace, Automotive, Electrical, Medical and Oil & Gas industries to provide sector-specific expertise. The daily commitment of employees has earned Copper and Brass Sales recognition as a leader in the nonferrous metals industry for over 80 years. Your responsibilities Job Summary: Provides customer service and sales support to the supplier base and internal company end-users. Job Description We are hiring on 1st shift paying $23-$26 per hour. Key Accountabilities
Provide customer service regarding material and order status via phone and/or email. Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.). Meet internal sales goals related to orders and customer service, and monitor own progress toward the goals. Create, update, or maintain various reports regarding issues, orders, and sales results. Will complete order entry or quote preparation as needed/assigned. Meets TKMNA Employee Attributes / Competencies. Minimum Requirements
High school diploma or equivalent At least 2 years of previous customer service experience Solid computer skills beyond the basic level Strong attention to detail Excellent communication and customer service skills; ability to resolve problems successfully; willingness to "go the extra mile" for the customer Self-starting, dependable, accepts ownership, drives own goals/performance Flexible in scheduling and available for overtime as needed Preferred Requirements
College degree Experience in the aerospace industry, especially in a customer service, sales, or purchasing role The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Benefits Overview
We offer competitive company benefits to eligible positions, such as: Medical, Dental, Vision Insurance Life Insurance and Disability Voluntary Wellness Programs 401(k) or RRSP programs with Company Match Paid Vacation and Holidays Tuition Reimbursement And more! Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information. Disclaimer
This is to notify the general public that some individuals/entities are using the thyssenkrupp ("TK") name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information. TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers. TK does not: 1. Send job offers from free email services; 2. Request payment of any kind from prospective jobseekers or candidates for employment; 3. Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK; 4. Send checks to job seekers; or 5. Make job offers through third parties. If TK uses recruitment services through a third party, offers are always made directly by TK and not by any third parties. PLEASE NOTE: 1. TK strongly recommends that potential jobseekers do not respond to such fake solicitations; 2. TK will not be responsible to anyone acting on an employment offer not directly made by TK; 3. Anyone making an employment offer in return for money is not authorized by TK; 4. TK reserves the right to take legal action, including criminal action, against such individuals/entities. TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK. If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email tk...@thyssenkrupp-materials.com. We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All material job duties at this location involve direct or indirect interaction with the Company's employees, contractors, vendors, associates, clients or customers and/or heavy equipment and, therefore, a review of criminal history related to crimes of theft, dishonesty, and/or violent acts is necessary due to articulable concerns regarding the safety of, or risk of harm or harassment to, the employer and those individuals and/or the employer's property with which a candidate for employment may interact.
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Company: thyssenkrupp Materials Services. With around 480 locations in over 40 countries, thyssenkrupp Materials Services is a large materials distributor and service provider. The area of Materials Services spans two strategic areas: global materials distribution as a one-stop-shop and tailored services in materials management and supply chain management. An extensive omnichannel architecture offers customers cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system integrates requested services into customer production processes just-in-time or just-in-sequence. Copper and Brass Division: Copper and Brass Sales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and other quality materials serving markets across North America. The company focuses on Aerospace, Automotive, Electrical, Medical and Oil & Gas industries to provide sector-specific expertise. The daily commitment of employees has earned Copper and Brass Sales recognition as a leader in the nonferrous metals industry for over 80 years. Your responsibilities Job Summary: Provides customer service and sales support to the supplier base and internal company end-users. Job Description We are hiring on 1st shift paying $23-$26 per hour. Key Accountabilities
Provide customer service regarding material and order status via phone and/or email. Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.). Meet internal sales goals related to orders and customer service, and monitor own progress toward the goals. Create, update, or maintain various reports regarding issues, orders, and sales results. Will complete order entry or quote preparation as needed/assigned. Meets TKMNA Employee Attributes / Competencies. Minimum Requirements
High school diploma or equivalent At least 2 years of previous customer service experience Solid computer skills beyond the basic level Strong attention to detail Excellent communication and customer service skills; ability to resolve problems successfully; willingness to "go the extra mile" for the customer Self-starting, dependable, accepts ownership, drives own goals/performance Flexible in scheduling and available for overtime as needed Preferred Requirements
College degree Experience in the aerospace industry, especially in a customer service, sales, or purchasing role The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Benefits Overview
We offer competitive company benefits to eligible positions, such as: Medical, Dental, Vision Insurance Life Insurance and Disability Voluntary Wellness Programs 401(k) or RRSP programs with Company Match Paid Vacation and Holidays Tuition Reimbursement And more! Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information. Disclaimer
This is to notify the general public that some individuals/entities are using the thyssenkrupp ("TK") name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information. TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers. TK does not: 1. Send job offers from free email services; 2. Request payment of any kind from prospective jobseekers or candidates for employment; 3. Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK; 4. Send checks to job seekers; or 5. Make job offers through third parties. If TK uses recruitment services through a third party, offers are always made directly by TK and not by any third parties. PLEASE NOTE: 1. TK strongly recommends that potential jobseekers do not respond to such fake solicitations; 2. TK will not be responsible to anyone acting on an employment offer not directly made by TK; 3. Anyone making an employment offer in return for money is not authorized by TK; 4. TK reserves the right to take legal action, including criminal action, against such individuals/entities. TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK. If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email tk...@thyssenkrupp-materials.com. We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All material job duties at this location involve direct or indirect interaction with the Company's employees, contractors, vendors, associates, clients or customers and/or heavy equipment and, therefore, a review of criminal history related to crimes of theft, dishonesty, and/or violent acts is necessary due to articulable concerns regarding the safety of, or risk of harm or harassment to, the employer and those individuals and/or the employer's property with which a candidate for employment may interact.
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