Consumer Loss Mitigation Specialist I (Consumer Collector)
1st Security Bank of Washington, Mountlake Terrace, Washington, United States, 98043
Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!
A GREAT PLACE TO WORK AND BANK POSITION SUMMARY Responsible for collecting on past due and charged off loans, credit cards, and checking accounts. We are looking for a highly motivated individual who shares our vision to “WOW” both internal and external customers with exceptional customer service; comes to work every day with a “Smart, Driven, and Nice” attitude; approaches each task with a strong attention to detail; and works together with other team members to ensure all Loan Servicing responsibilities are completed daily.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides exceptional customer service via phone, email, and internal department interaction
Demonstrates a strong attention to detail in all daily functions and the ability to perform the same daily tasks without losing focus
Responsible for incoming and outgoing collection phone calls on past due loans daily
Processes Check by Phone payments and Cash Advance payments over the phone daily
Answers general loan questions from customers via phone and email daily
Reviews loans for accuracy between loan servicing systems daily
Sends Collection letters, provides loan payment history to customers, processes mail returns, etc. on a regular basis
Forwards customer requests to other Loan Servicing teams for processing on a regular basis
Processes correspondence from customers, insurance companies, branches, etc. on a regular basis
Introduction to Skip Tracing and Door Knock requests
Introduction to account Repossessions
Introduction to Bankruptcy case reviews and Charge Off accounts
Performs other duties and tasks as assigned
BENEFITS AND PERKS
Full medical, dental, and vision coverage for individual or family plan.
Life insurance.
Long-term disability insurance.
401K matching program.
Paid sick and vacation time.
OUR CORE VALUES
Relationship Driven
we strive to "WOW" (surprise, excite and delight) each other and our customers.
Ethical
fair, honest and act with integrity.
Lead by Example
maintain a positive attitude, show respect for others, and have some fun!
Accountable
we take our responsibilities seriously and we meet our commitments with urgency.
Team Player
dependable, enthusiastic contributor to team success and to the greater good of the bank.
Embrace Dreams
we encourage each other to reach for our dreams.
Diversity
we celebrate diversity and support equality for all.
Community Oriented
we actively support our communities and the Bank's CRA initiatives.
Open and Honest Communication
always professional, responsive, and timely.
EDUCATION AND/OR EXPERIENCE
High school diploma or equivalent and at least one year experience within a financial institution preferred
Basic knowledge of all applicable policies, procedures, and regulations, including the Bank Secrecy Act and Anti-Money Laundering policies, that pertain to this position is preferred
Ability to work well in a fast-paced team environment
Proficient with MS Office products
COMPUTER SKILLS To perform this job successfully, an individual should be proficient in Microsoft Office Products and willing and able to learn other software.
PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee will operate in a general office environment, using office equipment such as a phone and a computer. The employee must be able to bend and squat occasionally when accessing storage.
The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment.
The employee must be able and willing to interact frequently with internal departments within both the Loan Servicing Department and the Bank.
Salary Range: $21.00 to $24.00 per hour
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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A GREAT PLACE TO WORK AND BANK POSITION SUMMARY Responsible for collecting on past due and charged off loans, credit cards, and checking accounts. We are looking for a highly motivated individual who shares our vision to “WOW” both internal and external customers with exceptional customer service; comes to work every day with a “Smart, Driven, and Nice” attitude; approaches each task with a strong attention to detail; and works together with other team members to ensure all Loan Servicing responsibilities are completed daily.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides exceptional customer service via phone, email, and internal department interaction
Demonstrates a strong attention to detail in all daily functions and the ability to perform the same daily tasks without losing focus
Responsible for incoming and outgoing collection phone calls on past due loans daily
Processes Check by Phone payments and Cash Advance payments over the phone daily
Answers general loan questions from customers via phone and email daily
Reviews loans for accuracy between loan servicing systems daily
Sends Collection letters, provides loan payment history to customers, processes mail returns, etc. on a regular basis
Forwards customer requests to other Loan Servicing teams for processing on a regular basis
Processes correspondence from customers, insurance companies, branches, etc. on a regular basis
Introduction to Skip Tracing and Door Knock requests
Introduction to account Repossessions
Introduction to Bankruptcy case reviews and Charge Off accounts
Performs other duties and tasks as assigned
BENEFITS AND PERKS
Full medical, dental, and vision coverage for individual or family plan.
Life insurance.
Long-term disability insurance.
401K matching program.
Paid sick and vacation time.
OUR CORE VALUES
Relationship Driven
we strive to "WOW" (surprise, excite and delight) each other and our customers.
Ethical
fair, honest and act with integrity.
Lead by Example
maintain a positive attitude, show respect for others, and have some fun!
Accountable
we take our responsibilities seriously and we meet our commitments with urgency.
Team Player
dependable, enthusiastic contributor to team success and to the greater good of the bank.
Embrace Dreams
we encourage each other to reach for our dreams.
Diversity
we celebrate diversity and support equality for all.
Community Oriented
we actively support our communities and the Bank's CRA initiatives.
Open and Honest Communication
always professional, responsive, and timely.
EDUCATION AND/OR EXPERIENCE
High school diploma or equivalent and at least one year experience within a financial institution preferred
Basic knowledge of all applicable policies, procedures, and regulations, including the Bank Secrecy Act and Anti-Money Laundering policies, that pertain to this position is preferred
Ability to work well in a fast-paced team environment
Proficient with MS Office products
COMPUTER SKILLS To perform this job successfully, an individual should be proficient in Microsoft Office Products and willing and able to learn other software.
PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee will operate in a general office environment, using office equipment such as a phone and a computer. The employee must be able to bend and squat occasionally when accessing storage.
The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment.
The employee must be able and willing to interact frequently with internal departments within both the Loan Servicing Department and the Bank.
Salary Range: $21.00 to $24.00 per hour
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr