A leading energy firm in Indianapolis is seeking a Genesys Cloud Platform Owner to manage the organization’s Genesys Cloud technical infrastructure. You will oversee system architecture, optimize voice and digital channels, and collaborate with various operational teams to align with business needs. A Bachelor’s degree in IT or related fields is required along with 3-5 years of experience in administering Genesys Cloud CX. This position involves critical tasks related to customer experience and operational support, contributing directly to the company's innovation efforts.
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