Account Director
OK COOL, New York, NY, United States
Reports to:
General Manager
We’re looking for a killer
Account Director
to join our team in the US and to manage a number of our most prestigious client accounts. Based out of the New York City area, an OK COOL Account Director is someone who has in-depth knowledge of social media platforms and how brands should show up on them.
An Account Director is able to develop and lead client strategies. Account Directors are able to lead and motivate their team to deliver creativity and work that is on brief. An Account Director takes processes to the next level and understands how projects and workstream interlink and overlap. An Account Director is a great multi-tasker with great written and oral communication and presentation skills.
Account Directors tackle all projects with client satisfaction and Account team goals in mind, contributing to a happy client and an efficient client services team. Account Directors ensure that all client requests and deliverables are compliant and within scope of the signed contract. Account Directors develop and manage processes and help grow and develop the team supporting training and conducting workshops as needed.
In this role, you’ll produce solutions and strategies. You’ll be a people person, good at building relationships and driving growth. You’ll bring to the team your experience ensuring seamless execution of social-first campaigns.
Responsibilities: Client Strategy & Relationship Management
Serve as the primary point of contact for key clients, fostering strong relationships and long-term partnerships
Identify opportunities for growth within existing accounts and proactively propose new initiatives
Liaising with clients, pitching and receiving briefs and communicating client expectations to the team
Help support clear internal and external ways of working and positionings to improve the OK COOL team
Business Knowledge & Compliance
Ability to forecast, reconcile and monitor client revenue and profitability
Ability to estimate, manage, monitor and reconcile client out-of-pocket funds
Strong understanding of scope management inclusive of how to track and manage, elevate scope pacing issues
Keep a grasp on all projects across the team, ensuring the larger team’s work is in scope
Knowledge of the services, deliverables, performance and fees section of the SOW, ensuring team is compliant
Ability to scope projects and retainers within budget and on brief
Ability to productize our services within a proposal and SOW
Ability to support new business pitches and proposals alongside leadership and growth team.
Experienced in leading organic social efforts for brands/clients
Experience in leading a high-volume, multi-service retainer for brands/clients
Experienced in working on creator/influencer-led projects
Leadership & Delegation
Proven leadership within the team, as a team player, mentor & problem-solver
Ability to develop and lead short-term and long-term client strategies
Consistently deliver high-quality work intended for varying audiences, having insight of the type of information that is appropriate for different audiences
Support in facilitating team working sessions for cross-functional projects, bringing all parties together owning and leading project start to finish
Serve as an internal point of escalation with team issues and prioritization
Able to communicate complex messages to a variety of audiences ensuring all parties are aligned
Ability to monitor team workload and manage client expectations, pushing back as needed
Ability to hire, develop and manage relevant Account team members
Ability to manage upward effectively, bringing in leadership when necessary
Strong delegation skills providing appropriate guidance and support to all stakeholders involved
Overcome resistance and secures support for ideas or initiatives through high-impact communication
Ability to manage multiple projects and client workstreams concurrently
Campaign Oversight & Execution
Collaborate with creative, strategy, influencer and production teams to develop compelling, social-first content
Oversee the execution of campaigns across platforms, ensuring excellence in creative output and performance
Ensure projects are delivered on time, within scope, and on budget, maintaining a high standard of execution
Troubleshoot challenges and proactively implement solutions to optimize campaign success
Team Leadership & Collaboration
Ensuring the team is executing against the social media strategy laid out by the strategy team
Lead and mentor account managers and coordinators, fostering a culture of excellence and innovation
Work closely with internal teams—including creative directors, strategists, and media buyers—to ensure integrated, high-impact campaigns
Communicate effectively with senior leadership on account performance, client feedback, and growth opportunities
Growth Expectations Over time in the role, it is expected that Account Director:
Are able to view the big picture, beyond your immediate role or department, and align projects with company strategy, values & goals
Connect each project to the business world, thinking through effectiveness, efficiency and consistency within all interdisciplinary projects
Have an affinity for solving problems through collecting relevant information for assessment, understand solutions & consequences in order to choose course of action
Have strong analytical capabilities, collecting and analyzing information, connecting the dots between data points and understand problems from different angles
Understand the business side of client services inclusive of finance & legal
Provide strategic guidance & feedback to the working team
Improve effectiveness of all meetings, ensuring all meetings are valuable and productive
Are able to lead in the development of new business response strategies and proposals
Are able to produce deliverables for any type of audience, whether it be internal day-to-day team, internal leadership, internal company process, external client
Qualifications & Skills:
7+ years in account management, preferable in a creative agency or social media-focused environment
Kindness, patience and optimism for your clients and colleagues
An entrepreneurial attitude to seeking out opportunities
Experience managing and mentoring teams.
A thirst for social media trends and a deep understanding of platforms and best practices.
Excellent client-facing communication skills.
Strong project management skills, with the ability to oversee multiple campaigns simultaneously.
Proven ability to lead client relationships, manage expectations, and drive results.
Experience developing social media strategies and media planning.
An understanding of how technology, the arts and pop culture impact advertising and online trends.
What’s in it for you:
Opportunity to be part of an awesome, small team of experts in social that value innovation, collaboration and excellence
Work with fantastic, world class brands
A flexible, supportive, and inclusive workplace culture
\$140,000–$160,000 annual salary, plus comprehensive healthcare benefits and participation in a 401(k) program
20 days PTO + sick days + 11 holidays + mini summer break + winter recess break
Primarily remote with occasional in-person collaboration in office in New York City
Summer Fridays early closing between Memorial Day and Labor Day
About OK COOL OK COOL is a culture-first creative agency with teams in London, New York and Sydney. We specialize in social-native storytelling blending strategy, creativity and creator partnerships to help brands show up authentically where culture actually happens.
We’re a collective of strategists, creatives and tastemakers who don’t just follow the zeitgeist; we shape it. From insight-led campaigns to always-on content and paid social, we turn brands into culturally relevant voices that people want to engage with.
If you want to join a team that moves at the speed of culture, and defines it, OK COOL is where ideas become impact. OK COOL is a company of the Residence network.
About Residence Residence is a multidisciplinary network of companies with the shared vision of creating a thriving ecosystem to empower the creative community at large by nurturing rising talent, encouraging egoless creativity, and fostering community among its members. Including - Buck, Creative Lives in Progress (CLIP), Giant Ant, It’s Nice That, Part and Sum, Wild and VTPro Design.
#J-18808-Ljbffr
General Manager
We’re looking for a killer
Account Director
to join our team in the US and to manage a number of our most prestigious client accounts. Based out of the New York City area, an OK COOL Account Director is someone who has in-depth knowledge of social media platforms and how brands should show up on them.
An Account Director is able to develop and lead client strategies. Account Directors are able to lead and motivate their team to deliver creativity and work that is on brief. An Account Director takes processes to the next level and understands how projects and workstream interlink and overlap. An Account Director is a great multi-tasker with great written and oral communication and presentation skills.
Account Directors tackle all projects with client satisfaction and Account team goals in mind, contributing to a happy client and an efficient client services team. Account Directors ensure that all client requests and deliverables are compliant and within scope of the signed contract. Account Directors develop and manage processes and help grow and develop the team supporting training and conducting workshops as needed.
In this role, you’ll produce solutions and strategies. You’ll be a people person, good at building relationships and driving growth. You’ll bring to the team your experience ensuring seamless execution of social-first campaigns.
Responsibilities: Client Strategy & Relationship Management
Serve as the primary point of contact for key clients, fostering strong relationships and long-term partnerships
Identify opportunities for growth within existing accounts and proactively propose new initiatives
Liaising with clients, pitching and receiving briefs and communicating client expectations to the team
Help support clear internal and external ways of working and positionings to improve the OK COOL team
Business Knowledge & Compliance
Ability to forecast, reconcile and monitor client revenue and profitability
Ability to estimate, manage, monitor and reconcile client out-of-pocket funds
Strong understanding of scope management inclusive of how to track and manage, elevate scope pacing issues
Keep a grasp on all projects across the team, ensuring the larger team’s work is in scope
Knowledge of the services, deliverables, performance and fees section of the SOW, ensuring team is compliant
Ability to scope projects and retainers within budget and on brief
Ability to productize our services within a proposal and SOW
Ability to support new business pitches and proposals alongside leadership and growth team.
Experienced in leading organic social efforts for brands/clients
Experience in leading a high-volume, multi-service retainer for brands/clients
Experienced in working on creator/influencer-led projects
Leadership & Delegation
Proven leadership within the team, as a team player, mentor & problem-solver
Ability to develop and lead short-term and long-term client strategies
Consistently deliver high-quality work intended for varying audiences, having insight of the type of information that is appropriate for different audiences
Support in facilitating team working sessions for cross-functional projects, bringing all parties together owning and leading project start to finish
Serve as an internal point of escalation with team issues and prioritization
Able to communicate complex messages to a variety of audiences ensuring all parties are aligned
Ability to monitor team workload and manage client expectations, pushing back as needed
Ability to hire, develop and manage relevant Account team members
Ability to manage upward effectively, bringing in leadership when necessary
Strong delegation skills providing appropriate guidance and support to all stakeholders involved
Overcome resistance and secures support for ideas or initiatives through high-impact communication
Ability to manage multiple projects and client workstreams concurrently
Campaign Oversight & Execution
Collaborate with creative, strategy, influencer and production teams to develop compelling, social-first content
Oversee the execution of campaigns across platforms, ensuring excellence in creative output and performance
Ensure projects are delivered on time, within scope, and on budget, maintaining a high standard of execution
Troubleshoot challenges and proactively implement solutions to optimize campaign success
Team Leadership & Collaboration
Ensuring the team is executing against the social media strategy laid out by the strategy team
Lead and mentor account managers and coordinators, fostering a culture of excellence and innovation
Work closely with internal teams—including creative directors, strategists, and media buyers—to ensure integrated, high-impact campaigns
Communicate effectively with senior leadership on account performance, client feedback, and growth opportunities
Growth Expectations Over time in the role, it is expected that Account Director:
Are able to view the big picture, beyond your immediate role or department, and align projects with company strategy, values & goals
Connect each project to the business world, thinking through effectiveness, efficiency and consistency within all interdisciplinary projects
Have an affinity for solving problems through collecting relevant information for assessment, understand solutions & consequences in order to choose course of action
Have strong analytical capabilities, collecting and analyzing information, connecting the dots between data points and understand problems from different angles
Understand the business side of client services inclusive of finance & legal
Provide strategic guidance & feedback to the working team
Improve effectiveness of all meetings, ensuring all meetings are valuable and productive
Are able to lead in the development of new business response strategies and proposals
Are able to produce deliverables for any type of audience, whether it be internal day-to-day team, internal leadership, internal company process, external client
Qualifications & Skills:
7+ years in account management, preferable in a creative agency or social media-focused environment
Kindness, patience and optimism for your clients and colleagues
An entrepreneurial attitude to seeking out opportunities
Experience managing and mentoring teams.
A thirst for social media trends and a deep understanding of platforms and best practices.
Excellent client-facing communication skills.
Strong project management skills, with the ability to oversee multiple campaigns simultaneously.
Proven ability to lead client relationships, manage expectations, and drive results.
Experience developing social media strategies and media planning.
An understanding of how technology, the arts and pop culture impact advertising and online trends.
What’s in it for you:
Opportunity to be part of an awesome, small team of experts in social that value innovation, collaboration and excellence
Work with fantastic, world class brands
A flexible, supportive, and inclusive workplace culture
\$140,000–$160,000 annual salary, plus comprehensive healthcare benefits and participation in a 401(k) program
20 days PTO + sick days + 11 holidays + mini summer break + winter recess break
Primarily remote with occasional in-person collaboration in office in New York City
Summer Fridays early closing between Memorial Day and Labor Day
About OK COOL OK COOL is a culture-first creative agency with teams in London, New York and Sydney. We specialize in social-native storytelling blending strategy, creativity and creator partnerships to help brands show up authentically where culture actually happens.
We’re a collective of strategists, creatives and tastemakers who don’t just follow the zeitgeist; we shape it. From insight-led campaigns to always-on content and paid social, we turn brands into culturally relevant voices that people want to engage with.
If you want to join a team that moves at the speed of culture, and defines it, OK COOL is where ideas become impact. OK COOL is a company of the Residence network.
About Residence Residence is a multidisciplinary network of companies with the shared vision of creating a thriving ecosystem to empower the creative community at large by nurturing rising talent, encouraging egoless creativity, and fostering community among its members. Including - Buck, Creative Lives in Progress (CLIP), Giant Ant, It’s Nice That, Part and Sum, Wild and VTPro Design.
#J-18808-Ljbffr