Personal Lines Account Executive
General Agency Company, Cadillac, Michigan, United States, 49601
Job Description
About Us
General Agency Company, an independent insurance agency since 1915, is a fifth-generation, family-owned and operated business. As one of the oldest, continuous businesses in Mt. Pleasant, we are regarded as one of Michigan’s largest and most progressive multi-state insurance agencies. We specialize in oil & gas insurance, public & charter school insurance, healthcare and other "tough to find" commercial insurance coverages. We are an agency with a commitment to risk management and clients that range from manufacturers to restaurant/real estate chains, oil & gas exploration companies, convenience store chain owner/operators, long haul trucking companies and financial lending institutions. General Agency Company also provides a full line of personal insurance products - homeowners, renters, automobile, personal umbrella, life and disability insurance.
Personal Lines Account Executive Position Summary The Personal Lines Account Executive is responsible for managing and servicing a portfolio of personal insurance accounts while delivering a high level of client satisfaction and retention. This role serves as a key liaison between the agency, carrier partners, and insured clients by providing consultative guidance, securing appropriate coverage solutions, and identifying opportunities for cross-selling and account rounding.
Key Responsibilities
Manage and service a personal lines book of business based on departmental workload and demand.
Serve as a primary relationship manager between the agency, clients, carrier partners, and agents.
Consult with and advise clients on coverage options, risk exposures, and insurance solutions.
Market, quote, rate, bind, and issue new business policies using independent judgment and discretion.
Assist in evaluating renewals and identifying opportunities for remarketing or alternative carrier placement when appropriate.
Support account rounding efforts through cross-selling and upselling additional products and services.
Negotiate with insurance carriers to obtain competitive coverage terms and pricing.
Maintain retention goals by delivering proactive service and timely communication.
Utilize agency management systems and departmental software to maintain accurate documentation and policy records.
Perform other duties as assigned.
Qualifications
Active Michigan Property & Casualty license required, or the ability to obtain within 90 days of hire
Willingness to obtain a Michigan Life & Health Insurance license within 1 year of employment is preferred
Strong understanding of personal lines insurance products and coverage options
Advanced coverage knowledge and risk evaluation expertise preferred
Ability to work independently with minimal supervision while managing quoting, rating, and binding processes
Ability to cross-sell and expand existing client relationships
Proven ability to maintain expected retention levels through strong client service
Proficiency with Microsoft Office Suite
Working knowledge of Applied Epic and related agency software preferred (experience with other agency management systems will be considered)
Excellent verbal and written communication skills
High-level customer service skills with a consultative and professional approach
Strong analytical, problem-solving, and decision-making abilities
Strong mathematical aptitude and comfort working with premium calculations and rating
High attention to detail with accuracy in documentation and processing
Ability to pass a criminal background check, as permitted by law
Hours: Monday-Friday, 8:30am-5:00pm
Office Location: 223 North Mitchell Street, Cadillac, MI 49601 (Johnson Agency)
Benefits:
Competitive Compensation
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.
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Personal Lines Account Executive Position Summary The Personal Lines Account Executive is responsible for managing and servicing a portfolio of personal insurance accounts while delivering a high level of client satisfaction and retention. This role serves as a key liaison between the agency, carrier partners, and insured clients by providing consultative guidance, securing appropriate coverage solutions, and identifying opportunities for cross-selling and account rounding.
Key Responsibilities
Manage and service a personal lines book of business based on departmental workload and demand.
Serve as a primary relationship manager between the agency, clients, carrier partners, and agents.
Consult with and advise clients on coverage options, risk exposures, and insurance solutions.
Market, quote, rate, bind, and issue new business policies using independent judgment and discretion.
Assist in evaluating renewals and identifying opportunities for remarketing or alternative carrier placement when appropriate.
Support account rounding efforts through cross-selling and upselling additional products and services.
Negotiate with insurance carriers to obtain competitive coverage terms and pricing.
Maintain retention goals by delivering proactive service and timely communication.
Utilize agency management systems and departmental software to maintain accurate documentation and policy records.
Perform other duties as assigned.
Qualifications
Active Michigan Property & Casualty license required, or the ability to obtain within 90 days of hire
Willingness to obtain a Michigan Life & Health Insurance license within 1 year of employment is preferred
Strong understanding of personal lines insurance products and coverage options
Advanced coverage knowledge and risk evaluation expertise preferred
Ability to work independently with minimal supervision while managing quoting, rating, and binding processes
Ability to cross-sell and expand existing client relationships
Proven ability to maintain expected retention levels through strong client service
Proficiency with Microsoft Office Suite
Working knowledge of Applied Epic and related agency software preferred (experience with other agency management systems will be considered)
Excellent verbal and written communication skills
High-level customer service skills with a consultative and professional approach
Strong analytical, problem-solving, and decision-making abilities
Strong mathematical aptitude and comfort working with premium calculations and rating
High attention to detail with accuracy in documentation and processing
Ability to pass a criminal background check, as permitted by law
Hours: Monday-Friday, 8:30am-5:00pm
Office Location: 223 North Mitchell Street, Cadillac, MI 49601 (Johnson Agency)
Benefits:
Competitive Compensation
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.
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