Inside Sales Account Manager
Cyril Bath Company, Charlotte, North Carolina, United States, 28245
Company Description
Founded in 1918 and now located in Monroe, North Carolina, Cyril Bath Company has been at the forefront of metal forming technology for over a century. From our early days, we have focused on research, development, design, and manufacturing of stretch forming equipment. Over the years, we have evolved to become a key player in the aerospace industry, contributing to the production of countless aircraft and spacecraft. In recent decades, our integration into Aries Industries has expanded our capabilities, allowing us to offer comprehensive solutions seamlessly on a global scale.
Role Description This full-time on-site role as an Inside Sales Account Manager is based just outside of Charlotte, NC. The primary responsibilities include managing customer accounts, fostering relationships with clients and suppliers, and ensuring high levels of customer satisfaction. The role also involves collaborating with internal teams to meet sales goals and deliver customized solutions.
Essential Duties and Responsibilities
Manage relationships with customers and Supply Chain departments to ensure compliance with quantity and delivery commitments
Use customer related portals to obtain POs/change requests, submit order acknowledgements and generate shipments
Receive and process firm and forecast customer orders
Validate delivery lead times in coordination with the program manager and issue Order Acknowledgements
Feed and manage data within the ERP system
Support Program Manager for Respond to customer information requests and handle claims
Support Program Manager in developing cost estimates for new product
Act as the internal relay of the customer voice
Ensure regular phone communication (logistics point of contact during serial production)
Ensure internal coordination with logistics, production, quality, and finance to resolve logistics issues and support OTD performance
Perform administrative tasks related to the function
Monitor and contribute to achieving OTD objectives
Qualifications
Elevated computer skills and related software to develop and manage Excel spreadsheets, PowerPoint presentations and other related tools
Excellent communication and organizational skills
Strong skills in Customer Service and ensuring Customer Satisfaction
Demonstrated ability in Relationship Building and client engagement
Good understanding of manufacturing, industrial constraints and production cycles (routings, bills of materials, etc.)
Team spirit and strong ability to build positive relationships with various stakeholders and cross functional teams (customers, suppliers, internal teams,…)
Previous experience in the manufacturing or aerospace industry is a plus
Fluent English both written and spoken
Bachelor’s degree in Business, Marketing, or a related field preferred
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Role Description This full-time on-site role as an Inside Sales Account Manager is based just outside of Charlotte, NC. The primary responsibilities include managing customer accounts, fostering relationships with clients and suppliers, and ensuring high levels of customer satisfaction. The role also involves collaborating with internal teams to meet sales goals and deliver customized solutions.
Essential Duties and Responsibilities
Manage relationships with customers and Supply Chain departments to ensure compliance with quantity and delivery commitments
Use customer related portals to obtain POs/change requests, submit order acknowledgements and generate shipments
Receive and process firm and forecast customer orders
Validate delivery lead times in coordination with the program manager and issue Order Acknowledgements
Feed and manage data within the ERP system
Support Program Manager for Respond to customer information requests and handle claims
Support Program Manager in developing cost estimates for new product
Act as the internal relay of the customer voice
Ensure regular phone communication (logistics point of contact during serial production)
Ensure internal coordination with logistics, production, quality, and finance to resolve logistics issues and support OTD performance
Perform administrative tasks related to the function
Monitor and contribute to achieving OTD objectives
Qualifications
Elevated computer skills and related software to develop and manage Excel spreadsheets, PowerPoint presentations and other related tools
Excellent communication and organizational skills
Strong skills in Customer Service and ensuring Customer Satisfaction
Demonstrated ability in Relationship Building and client engagement
Good understanding of manufacturing, industrial constraints and production cycles (routings, bills of materials, etc.)
Team spirit and strong ability to build positive relationships with various stakeholders and cross functional teams (customers, suppliers, internal teams,…)
Previous experience in the manufacturing or aerospace industry is a plus
Fluent English both written and spoken
Bachelor’s degree in Business, Marketing, or a related field preferred
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