Consumer Sales Representative-Retail
TDS Telecommunications LLC, Onalaska, Wisconsin, United States, 54650
Overview
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
Work Location 1220 Crossing Meadow Ste. 180, Onalaska, WI 54650
Type of Position Full Time – 40 Hours per Week
Hourly Rate $19.88 with Uncapped Commission!
Hours 9:00am – 6:00pm with a rotating Saturday of 8:00am – 5:00pm (Every 4‑6th Saturday)
Sign On Bonus $2,500
Job Summary The Consumer Sales Representative‑Retail is a key contributor in TDS’s overall consumer strategy to grow, delight and retain our customers. Our motto is to grow revenue and achieve sales goals by providing exceptional customer service.
Handles customers that walk-in to our Retail stores as well as inbound customer calls when no customers are in the office.
This position is the primary point of contact for consumer customers inquiring about products and services. It requires thorough understanding of the features and benefits of all consumer products and services, staying current on pricing, procedures, promotions, and tools used to place orders, update billing and maintain records of customer contacts. In addition to base pay and a comprehensive benefits package, the role includes monthly sales goals for key strategic products (Voice, High Speed Data, TV, Mobile, and Strategic product sales). Meeting these goals and maintaining customer service quality expectations are essential for commission incentive programs.
Responsibilities
Deliver sales & retention results by providing exceptional customer service, exceeding or meeting monthly sales goals for strategic products such as Voice, High Speed Data, TV, Mobile, and Internet Content Offerings through face‑to‑face and phone interactions. Use retention techniques that involve negotiation and interpersonal communication to prevent customer churn.
Handle customer inquiries related to billing, seasonal service requests, toll inquiries, and other miscellaneous matters. Consult with customers to identify technology needs and offer TDS product solutions that provide better value.
Follow cash management procedures to ensure accuracy in all cash and payment handling from customer to deposit.
Resolve construction‑related issues in specific markets by creating and completing triage tickets.
Stay current on promotions, products, and technology to exceed sales and retention goals. Reliable attendance and punctuality are essential.
Perform retail office duties such as restocking supplies, unlocking/locking office, maintaining office cleanliness, participating in community events, and coordinating space usage with other departments.
Assist with special projects as assigned by supervisor.
Required Qualifications
1+ year(s) of experience in a sales or customer service role.
2+ years of computer experience (e.g., order applications, Microsoft Outlook, Word, or Excel).
Adherence to TDS attendance guidelines to meet business and customer needs.
Other Qualifications
Experience managing multiple tasks in a fast‑paced environment.
Ability to meet or exceed sales goals.
Strong negotiation, selling, and closing skills when reselling service to customers requesting to disconnect.
Ability to handle a high volume of phone calls in a structured contact‑center environment.
Understanding of the telecommunications industry, products, and services.
Excellent interpersonal communication skills (verbal, written, listening).
Problem‑solving skills for customer complaints and competitive issues.
Successful completion of classroom training required.
Proven success in a competitive sales environment.
Willingness to work overtime with advance notice.
Ability to work shift ending 8:00 p.m. CST with potential Saturday rotation.
Experience resolving escalated customer issues both over the phone and face‑to‑face.
Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well‑being, and overall happiness.
Associates scheduled to work 20 or more hours per week have access to:
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs
Associates working 30 or more hours per week additionally have access to:
Short‑Term & Long‑Term Disability
TDS Service Discounts
Education Assistance
Paid Volunteer Time
All associates may also participate in Associate Resource Groups designed to encourage community and facilitate professional development.
Who is TDS Telecom? TDS Telecom provides high‑speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid‑size urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting‑edge connectivity to neighborhoods nationwide, serving over 1 million connections. Our mission is to create a better world by delivering innovative communication solutions that enhance how people live, work, and connect.
Equal Employment Opportunity At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences, and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency The listed pay range reflects the minimum and maximum base compensation for this position. The base pay rate offered is expected to be $19.88 per hour. In addition, certain positions may be eligible for additional forms of compensation, such as bonuses, commissions, or equity awards.
Pay Range (Hr./Yr.) $17.66/Hr. – $26.48/Hr.
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Work Location 1220 Crossing Meadow Ste. 180, Onalaska, WI 54650
Type of Position Full Time – 40 Hours per Week
Hourly Rate $19.88 with Uncapped Commission!
Hours 9:00am – 6:00pm with a rotating Saturday of 8:00am – 5:00pm (Every 4‑6th Saturday)
Sign On Bonus $2,500
Job Summary The Consumer Sales Representative‑Retail is a key contributor in TDS’s overall consumer strategy to grow, delight and retain our customers. Our motto is to grow revenue and achieve sales goals by providing exceptional customer service.
Handles customers that walk-in to our Retail stores as well as inbound customer calls when no customers are in the office.
This position is the primary point of contact for consumer customers inquiring about products and services. It requires thorough understanding of the features and benefits of all consumer products and services, staying current on pricing, procedures, promotions, and tools used to place orders, update billing and maintain records of customer contacts. In addition to base pay and a comprehensive benefits package, the role includes monthly sales goals for key strategic products (Voice, High Speed Data, TV, Mobile, and Strategic product sales). Meeting these goals and maintaining customer service quality expectations are essential for commission incentive programs.
Responsibilities
Deliver sales & retention results by providing exceptional customer service, exceeding or meeting monthly sales goals for strategic products such as Voice, High Speed Data, TV, Mobile, and Internet Content Offerings through face‑to‑face and phone interactions. Use retention techniques that involve negotiation and interpersonal communication to prevent customer churn.
Handle customer inquiries related to billing, seasonal service requests, toll inquiries, and other miscellaneous matters. Consult with customers to identify technology needs and offer TDS product solutions that provide better value.
Follow cash management procedures to ensure accuracy in all cash and payment handling from customer to deposit.
Resolve construction‑related issues in specific markets by creating and completing triage tickets.
Stay current on promotions, products, and technology to exceed sales and retention goals. Reliable attendance and punctuality are essential.
Perform retail office duties such as restocking supplies, unlocking/locking office, maintaining office cleanliness, participating in community events, and coordinating space usage with other departments.
Assist with special projects as assigned by supervisor.
Required Qualifications
1+ year(s) of experience in a sales or customer service role.
2+ years of computer experience (e.g., order applications, Microsoft Outlook, Word, or Excel).
Adherence to TDS attendance guidelines to meet business and customer needs.
Other Qualifications
Experience managing multiple tasks in a fast‑paced environment.
Ability to meet or exceed sales goals.
Strong negotiation, selling, and closing skills when reselling service to customers requesting to disconnect.
Ability to handle a high volume of phone calls in a structured contact‑center environment.
Understanding of the telecommunications industry, products, and services.
Excellent interpersonal communication skills (verbal, written, listening).
Problem‑solving skills for customer complaints and competitive issues.
Successful completion of classroom training required.
Proven success in a competitive sales environment.
Willingness to work overtime with advance notice.
Ability to work shift ending 8:00 p.m. CST with potential Saturday rotation.
Experience resolving escalated customer issues both over the phone and face‑to‑face.
Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well‑being, and overall happiness.
Associates scheduled to work 20 or more hours per week have access to:
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs
Associates working 30 or more hours per week additionally have access to:
Short‑Term & Long‑Term Disability
TDS Service Discounts
Education Assistance
Paid Volunteer Time
All associates may also participate in Associate Resource Groups designed to encourage community and facilitate professional development.
Who is TDS Telecom? TDS Telecom provides high‑speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid‑size urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting‑edge connectivity to neighborhoods nationwide, serving over 1 million connections. Our mission is to create a better world by delivering innovative communication solutions that enhance how people live, work, and connect.
Equal Employment Opportunity At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences, and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency The listed pay range reflects the minimum and maximum base compensation for this position. The base pay rate offered is expected to be $19.88 per hour. In addition, certain positions may be eligible for additional forms of compensation, such as bonuses, commissions, or equity awards.
Pay Range (Hr./Yr.) $17.66/Hr. – $26.48/Hr.
#J-18808-Ljbffr