Consumer Sales Representative-Retail
TDS Telecommunications LLC, Nampa, Idaho, United States, 83687
Overview
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
Work Location : 180 Caldwell Blvd Ste 180, Nampa, ID
Type of Position : Full Time – 40 Hours per Week
Hourly Rate : $19.88 with Uncapped Commission!
Hours : Monday - Friday 9am-6pm and rotating Saturday 8am-5pm
Sign on Bonus : $2,500!
The
Consumer Sales Representative‑Retail
is a key contributor in TDS’s overall consumer strategy to grow, delight and retain our customers. Our motto is to grow revenue and achieve sales goals by providing exceptional customer service. The position handles customers who walk in to our Retail stores and inbound customer calls when no customers are in the office. Primary point of contact for consumer customers inquiring about products and services, the role takes ownership of understanding all consumer products, services, pricing, procedures, promotions, tools, and systems used to place orders, update billing, and maintain customer contact records. In addition to base pay and an excellent benefits package, the title is assigned monthly sales goals for key strategic products such as Voice, High Speed Data, TV, Mobile, and Strategic product sales. The representative must meet these goals and maintain customer service quality expectations for additional commission incentive programs.
Responsibilities
Deliver Sales & Retention Results through Providing Exceptional Customer Service: Exceed or meet monthly sales goals for strategic products such as Voice, High Speed Data, TV, Mobile, and Internet Content Product Offerings via face‑to‑face and phone interactions. Employ retention techniques that involve negotiation & interpersonal communication skills to prevent customer churn. Ask lifestyle questions and promote services that fulfill customer needs, selling customers on the benefits of keeping TDS service and protecting existing revenue.
Moves/Adds/Changes/Disconnect Inquiries: Delight and retain the existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries. Consult with customers on these calls to identify technology needs and offer TDS product solutions they may not currently have or that offer better value.
Cash Management Procedures: Follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit.
Resolve construction related issues in specific markets by creating and completing Triage tickets.
Keep current with promotions, products, and technology necessary to exceed or meet sales and retention goals. Regular attendance and promptness are essential because absenteeism and tardiness impact the ability of the company and coworkers to meet customer needs.
Handle retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and coordinating use of space with other departments.
Special Projects as assigned by Supervisor.
Qualifications Required Qualifications
1+ years’ experience in a sales or customer service role
2+ years computer experience (can include order applications, Microsoft Outlook, Word, or Excel)
Adherence to TDS attendance guidelines to meet business needs and serve customers effectively
Other Qualifications
6+ months experience in a fast‑paced environment managing multiple tasks and detailed data
Ability to meet or exceed sales goals
Strong negotiation, selling, and closing skills for reselling service to customers requesting disconnect
Ability to handle a high volume of phone calls in a structured, contact center environment
Understanding of the telecommunication industry and its products/services
Excellent interpersonal communication skills (verbal, written, listening)
Problem‑solving skills (customer complaints, competitive issues)
Successful completion of classroom training required
Demonstrated success in a competitive sales environment
Ability to work overtime with advance notice
Availability to shift with ending time of 8:00 p.m. CST and potential Saturday rotation
Experience with escalated customer issues and problem resolution both over the phone and face‑to‑face
Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well‑being, and overall happiness. Join us and experience a work environment where your well‑being is a top priority!
Associates scheduled to work 20 or more hours per week have access to:
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs
Associates working 30 or more hours per week additionally have access to:
Short‑Term & Long‑Term Disability
TDS Service Discounts
Education Assistance
Paid Volunteer Time
In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click
here .
Who is TDS Telecom? TDS Telecom provides high‑speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid‑sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber‑optic networks that bring cutting‑edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences, and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency The listed pay range reflects the minimum and maximum base compensation for this position. The base pay rate offered is expected to be $19.88 per hour. In addition, certain positions may be eligible for additional forms of compensation, such as bonuses, commissions, or equity awards.
Pay Range (Hr./Yr.) $17.66/Hr. – $26.48/Hr.
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Work Location : 180 Caldwell Blvd Ste 180, Nampa, ID
Type of Position : Full Time – 40 Hours per Week
Hourly Rate : $19.88 with Uncapped Commission!
Hours : Monday - Friday 9am-6pm and rotating Saturday 8am-5pm
Sign on Bonus : $2,500!
The
Consumer Sales Representative‑Retail
is a key contributor in TDS’s overall consumer strategy to grow, delight and retain our customers. Our motto is to grow revenue and achieve sales goals by providing exceptional customer service. The position handles customers who walk in to our Retail stores and inbound customer calls when no customers are in the office. Primary point of contact for consumer customers inquiring about products and services, the role takes ownership of understanding all consumer products, services, pricing, procedures, promotions, tools, and systems used to place orders, update billing, and maintain customer contact records. In addition to base pay and an excellent benefits package, the title is assigned monthly sales goals for key strategic products such as Voice, High Speed Data, TV, Mobile, and Strategic product sales. The representative must meet these goals and maintain customer service quality expectations for additional commission incentive programs.
Responsibilities
Deliver Sales & Retention Results through Providing Exceptional Customer Service: Exceed or meet monthly sales goals for strategic products such as Voice, High Speed Data, TV, Mobile, and Internet Content Product Offerings via face‑to‑face and phone interactions. Employ retention techniques that involve negotiation & interpersonal communication skills to prevent customer churn. Ask lifestyle questions and promote services that fulfill customer needs, selling customers on the benefits of keeping TDS service and protecting existing revenue.
Moves/Adds/Changes/Disconnect Inquiries: Delight and retain the existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries. Consult with customers on these calls to identify technology needs and offer TDS product solutions they may not currently have or that offer better value.
Cash Management Procedures: Follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit.
Resolve construction related issues in specific markets by creating and completing Triage tickets.
Keep current with promotions, products, and technology necessary to exceed or meet sales and retention goals. Regular attendance and promptness are essential because absenteeism and tardiness impact the ability of the company and coworkers to meet customer needs.
Handle retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and coordinating use of space with other departments.
Special Projects as assigned by Supervisor.
Qualifications Required Qualifications
1+ years’ experience in a sales or customer service role
2+ years computer experience (can include order applications, Microsoft Outlook, Word, or Excel)
Adherence to TDS attendance guidelines to meet business needs and serve customers effectively
Other Qualifications
6+ months experience in a fast‑paced environment managing multiple tasks and detailed data
Ability to meet or exceed sales goals
Strong negotiation, selling, and closing skills for reselling service to customers requesting disconnect
Ability to handle a high volume of phone calls in a structured, contact center environment
Understanding of the telecommunication industry and its products/services
Excellent interpersonal communication skills (verbal, written, listening)
Problem‑solving skills (customer complaints, competitive issues)
Successful completion of classroom training required
Demonstrated success in a competitive sales environment
Ability to work overtime with advance notice
Availability to shift with ending time of 8:00 p.m. CST and potential Saturday rotation
Experience with escalated customer issues and problem resolution both over the phone and face‑to‑face
Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well‑being, and overall happiness. Join us and experience a work environment where your well‑being is a top priority!
Associates scheduled to work 20 or more hours per week have access to:
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs
Associates working 30 or more hours per week additionally have access to:
Short‑Term & Long‑Term Disability
TDS Service Discounts
Education Assistance
Paid Volunteer Time
In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click
here .
Who is TDS Telecom? TDS Telecom provides high‑speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid‑sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber‑optic networks that bring cutting‑edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences, and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency The listed pay range reflects the minimum and maximum base compensation for this position. The base pay rate offered is expected to be $19.88 per hour. In addition, certain positions may be eligible for additional forms of compensation, such as bonuses, commissions, or equity awards.
Pay Range (Hr./Yr.) $17.66/Hr. – $26.48/Hr.
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