Job Description
Join Rheem Northeast Distribution, proudly part of Rheem, a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation! With over 100 years of trusted service, Rheem Northeast Distribution has built a strong network across New Jersey, Connecticut and the New York City and Philadelphia metropolitan areas, delivering top-quality HVAC products, exceptional service, and industry‑leading training to residential contractors and the multifamily industry.
Benefits At Rheem Northeast Distribution, we continue to operate with a small‑company feel but with the resources and benefits of a large company – creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we’re stronger than ever and committed to:
Listening to Understand
Contributing Respectfully
Thinking Creatively
Acting with Responsibility
Manager, Inside Sales The Manager, Inside Sales for our Rheem Air Distribution businesses will lead and develop an inside sales team focused on driving profitable growth within the HVAC, plumbing, and multi‑trade contractor market. This role is responsible for managing day‑to‑day inside sales operations, building strong customer relationships, and ensuring exceptional service to contractors through proactive engagement and solution selling. The ideal candidate has experience in wholesale distribution and a deep understanding of HVAC and plumbing products.
This position will serve our Rheem Northeast Distribution Division and will be based at an RND Branch.
Responsibilities
Hire, train, and coach inside sales representatives to achieve sales targets and deliver outstanding customer service.
Set clear performance goals and monitor KPIs that align with departmental and organizational objectives such as revenue growth, margin improvement, and customer retention.
Foster a collaborative, high‑performance culture within the inside sales team, including quarterly in‑person meetings.
Manage the inside sales account assignments and portfolios in conjunction with outside sales management.
Develop and implement sales strategies to grow share of wallet with existing customers and acquire new contractor accounts.
Drive upselling and cross‑selling initiatives for HVAC and plumbing products.
Collaborate with leadership, outside sales, operations, purchasing and marketing teams to align on pricing, promotions, products, and inventory availability.
Ensure timely and accurate order processing, quoting, and follow‑up.
Resolve escalated customer issues and maintain strong relationships with key accounts.
Leverage CRM tools to track customer interactions and identify growth opportunities.
Monitor and manage daily workflow to ensure efficiency and accuracy in order entry and fulfillment.
Analyze call reports, sales reports, and market trends to identify opportunities for improvement.
Maintain compliance with company policies, pricing guidelines, and credit procedures.
Other duties as assigned.
Qualifications
Bachelor’s Degree in Business, Sales, Marketing, or related field (we can call out other degrees if we’d like but this is normal for sales).
7+ years of experience in the HVAC industry.
7+ years of experience in customer service, counter sales, or inside sales.
Prior supervisory experience preferred, specifically managing a distribution branch or inside sales team.
Knowledge and track record of providing superior customer service.
Must be able to work independently with minimum direction and have the ability to delegate tasks when necessary.
Must be able to deal with customers, contractors, and associates in a professional manner.
Ability to analyze data and make strategic decisions.
Ability to research emergent technologies related to the industry.
High level of organization and follow through.
Excellent verbal and written communication skills.
Skilled in Microsoft Word, Excel, and PowerPoint.
Must live in the states in which Rheem Air Distribution operates.
Competencies and Behaviors
Aligning Performance for Success
Applying Business Knowledge
Building Talent
Building Trusting Relationships
Communicating with Impact
Customer‑Orientation
Delegating Tasks
Executing/Leading the Team
Facilitating Change
Fostering Relationships/Emotional Intelligence
Influencing
Problem Solving & Decision Making
Supporting Innovation
Pay Scale The pay scale for this position $81,900 - $150,228. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.
About Us At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives—every day.
Our Behavior Based Values Set Us Apart
Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective.
Contributing Respectfully – Sharing opinions, valuing ideas, sharing opposing perspectives with respect.
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens.
Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability.
Equal Opportunity Statement Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
Other Notes For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.
Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
#J-18808-Ljbffr
Benefits At Rheem Northeast Distribution, we continue to operate with a small‑company feel but with the resources and benefits of a large company – creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we’re stronger than ever and committed to:
Listening to Understand
Contributing Respectfully
Thinking Creatively
Acting with Responsibility
Manager, Inside Sales The Manager, Inside Sales for our Rheem Air Distribution businesses will lead and develop an inside sales team focused on driving profitable growth within the HVAC, plumbing, and multi‑trade contractor market. This role is responsible for managing day‑to‑day inside sales operations, building strong customer relationships, and ensuring exceptional service to contractors through proactive engagement and solution selling. The ideal candidate has experience in wholesale distribution and a deep understanding of HVAC and plumbing products.
This position will serve our Rheem Northeast Distribution Division and will be based at an RND Branch.
Responsibilities
Hire, train, and coach inside sales representatives to achieve sales targets and deliver outstanding customer service.
Set clear performance goals and monitor KPIs that align with departmental and organizational objectives such as revenue growth, margin improvement, and customer retention.
Foster a collaborative, high‑performance culture within the inside sales team, including quarterly in‑person meetings.
Manage the inside sales account assignments and portfolios in conjunction with outside sales management.
Develop and implement sales strategies to grow share of wallet with existing customers and acquire new contractor accounts.
Drive upselling and cross‑selling initiatives for HVAC and plumbing products.
Collaborate with leadership, outside sales, operations, purchasing and marketing teams to align on pricing, promotions, products, and inventory availability.
Ensure timely and accurate order processing, quoting, and follow‑up.
Resolve escalated customer issues and maintain strong relationships with key accounts.
Leverage CRM tools to track customer interactions and identify growth opportunities.
Monitor and manage daily workflow to ensure efficiency and accuracy in order entry and fulfillment.
Analyze call reports, sales reports, and market trends to identify opportunities for improvement.
Maintain compliance with company policies, pricing guidelines, and credit procedures.
Other duties as assigned.
Qualifications
Bachelor’s Degree in Business, Sales, Marketing, or related field (we can call out other degrees if we’d like but this is normal for sales).
7+ years of experience in the HVAC industry.
7+ years of experience in customer service, counter sales, or inside sales.
Prior supervisory experience preferred, specifically managing a distribution branch or inside sales team.
Knowledge and track record of providing superior customer service.
Must be able to work independently with minimum direction and have the ability to delegate tasks when necessary.
Must be able to deal with customers, contractors, and associates in a professional manner.
Ability to analyze data and make strategic decisions.
Ability to research emergent technologies related to the industry.
High level of organization and follow through.
Excellent verbal and written communication skills.
Skilled in Microsoft Word, Excel, and PowerPoint.
Must live in the states in which Rheem Air Distribution operates.
Competencies and Behaviors
Aligning Performance for Success
Applying Business Knowledge
Building Talent
Building Trusting Relationships
Communicating with Impact
Customer‑Orientation
Delegating Tasks
Executing/Leading the Team
Facilitating Change
Fostering Relationships/Emotional Intelligence
Influencing
Problem Solving & Decision Making
Supporting Innovation
Pay Scale The pay scale for this position $81,900 - $150,228. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.
About Us At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives—every day.
Our Behavior Based Values Set Us Apart
Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective.
Contributing Respectfully – Sharing opinions, valuing ideas, sharing opposing perspectives with respect.
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens.
Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability.
Equal Opportunity Statement Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
Other Notes For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.
Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
#J-18808-Ljbffr