Resident Services Director - Assisted Living
Benchmark Senior Living LLC, Newtown, Connecticut, us, 06470
Resident Services Director - Assisted Living
Benchmark at Newtown, 2 The Blvd, Newtown, Connecticut, United States of America
Job Description Posted Monday, February 23, 2026 at 5:00 AM
Joining the Benchmark Senior Living team means putting your passion to work. Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them. Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated service. In our supportive environment, associates can learn and grow. With professional and personal training programs, as well as education for career advancement, we empower associates to explore their interests, feed their passion, and pursue growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!
The Resident Services Director maintains responsibility for the Traditional Assisted Living and Harbor Program and all program functions within the Benchmark Community. Responsibilities include the daily delivery of services with the Resident Care Director and programs including resident and family satisfaction. The Resident Services Director is responsible for hiring, supervising, educating, developing, supporting, and coaching all Resident Care Associates; customer and family relations; quality assurance; regulatory compliance and financial management. The program’s goal is to provide an environment that maintains each resident’s highest level of physical, social, and psychological well-being.
Responsibilities
Accountable for labor hours and overtime usage
Schedules staff (budgetary guidance)
Executes AL and Harbor resident care budget for community
Completes daily review of time keeping practices and punch detail to assure all hours worked are appropriately recorded and paid
Recognizes and assists in the prevention of elder abuse, neglect, and exploitation (financial and other) and reports to appropriate sources per state regulations
Ongoing evaluation and assessment of the Traditional and Harbor Programs to define needs and opportunities for growth
Participates in daily Stand-Up Meetings, weekly Department Head Meeting, Resident at Risk meetings, Resident Move In, Resident Tracking Meeting and Associate RYG meetings as scheduled with the Executive Director and community team
Requirements
Possesses knowledge of dementia, Alzheimer’s, memory impairments and techniques on behavior management
Possesses knowledge of Microsoft Office
Experience with YARDI, Ulti Pro , UTA, ERSP, VLT and ULM a plus
Benefits As a community leader at Benchmark, you will have access to a variety of
benefits
including, but not limited to, the following:
8 holidays & 3 floating holidays
Vacation and Health & Wellness Paid Time Off
Discounted Meal Program
Associate Referral Bonus Program, up to $1,500
Physical & Mental Health Wellness Programs
Medical, Vision & Dental Benefits; no enrollment waiting period
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Job Description Posted Monday, February 23, 2026 at 5:00 AM
Joining the Benchmark Senior Living team means putting your passion to work. Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them. Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated service. In our supportive environment, associates can learn and grow. With professional and personal training programs, as well as education for career advancement, we empower associates to explore their interests, feed their passion, and pursue growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!
The Resident Services Director maintains responsibility for the Traditional Assisted Living and Harbor Program and all program functions within the Benchmark Community. Responsibilities include the daily delivery of services with the Resident Care Director and programs including resident and family satisfaction. The Resident Services Director is responsible for hiring, supervising, educating, developing, supporting, and coaching all Resident Care Associates; customer and family relations; quality assurance; regulatory compliance and financial management. The program’s goal is to provide an environment that maintains each resident’s highest level of physical, social, and psychological well-being.
Responsibilities
Accountable for labor hours and overtime usage
Schedules staff (budgetary guidance)
Executes AL and Harbor resident care budget for community
Completes daily review of time keeping practices and punch detail to assure all hours worked are appropriately recorded and paid
Recognizes and assists in the prevention of elder abuse, neglect, and exploitation (financial and other) and reports to appropriate sources per state regulations
Ongoing evaluation and assessment of the Traditional and Harbor Programs to define needs and opportunities for growth
Participates in daily Stand-Up Meetings, weekly Department Head Meeting, Resident at Risk meetings, Resident Move In, Resident Tracking Meeting and Associate RYG meetings as scheduled with the Executive Director and community team
Requirements
Possesses knowledge of dementia, Alzheimer’s, memory impairments and techniques on behavior management
Possesses knowledge of Microsoft Office
Experience with YARDI, Ulti Pro , UTA, ERSP, VLT and ULM a plus
Benefits As a community leader at Benchmark, you will have access to a variety of
benefits
including, but not limited to, the following:
8 holidays & 3 floating holidays
Vacation and Health & Wellness Paid Time Off
Discounted Meal Program
Associate Referral Bonus Program, up to $1,500
Physical & Mental Health Wellness Programs
Medical, Vision & Dental Benefits; no enrollment waiting period
#J-18808-Ljbffr