Sales Operations Specialist - Ticketing and Data Division

Sales Operations Specialist - Ticketing and Data Division Location: Atlanta, GA Type: Full Time Min. Experience: 2 years We are seeking a detail-oriented and process-driven Ticketing & Data Representative to manage internal ticket queues, process contract updates, and support data reporting needs. This role also contributes to QA/QC efforts by ensuring data accuracy across internal systems, tracking product volume trends, and flagging operational inconsistencies. The ideal candidate excels in cross-functional collaboration, problem-solving, and maintaining efficient, accurate workflows. Company Description: OxBlue, part of Hexagon, is a leading global provider of construction time-lapse and live streaming video camera services. Since 2001, OxBlue’s helped owners, general contractors and industry professionals capture, understand and share construction progress with ease. Using high-definition cameras, artificial intelligence features and an easily accessible interface, OxBlue provides effortless access to real-time accurate and actionable data. Based in Atlanta, Georgia, we’ve helped more than 5,900 clients across 45 countries manage, monitor and market success on the jobsite. As a Sales Operations Specialist you would: Monitor and manage internal request tickets related to sales operations, including contract adjustments, data inquiries, and service extensions Prioritize, process, and resolve tickets in a timely and accurate manner, escalating complex issues when necessary Communicate with requestors to gather required information and provide updates on resolution timelines Process contract-related tasks such as early terminations, renewals, extensions, and project relocations Ensure all documentation is accurate, approved, and properly archived in compliance with internal controls and legal requirements Work with cross-functional partners (accounting, product, development and client support) to confirm changes and updates Generate and distribute recurring reports related to product, accounting, contract status, and operational performance Assist with compiling custom reports and data exports for internal teams to support decision-making Maintain accuracy and integrity of data across systems and spreadsheets Identify and recommend process enhancements to improve ticket handling, data workflows, and contract processing timelines Collaborate with accounting, product, development, client support and sales teams to ensure a seamless handoff and closure of requests You Have: 2–4 years of experience in sales operations, business support, data administration, or a related role Experience working with ticketing platforms (e.g., Jira, Zendesk, Salesforce Cases) Strong organizational and time-management skills; able to handle multiple requests simultaneously Comfortable working with data tools and spreadsheets (Excel, Google Sheets); reporting experience preferred Detail-oriented with a high degree of accuracy in documentation and communication Bonus Points For: Familiarity with contract lifecycle management and business documentation processes Experience working in fast-paced or enterprise environments with high ticket volumes. Exposure to ERP or CRM systems (e.g., Salesforce, NetSuite, SAP) Understanding of operational metrics and data interpretation Health insurance paid 100% for employee and 50% for family Dental insurance paid 100% for employee 401k with company match A fun work environment: casual dress, free snacks, complimentary massages, and great parties Investment in your professional development with internal promotions, continuing education, and tuition reimbursement Paid sabbatical program: 4 weeks every 5 years An award-winning culture recognized for its high level of employee satisfaction Long-term disability paid 100% for employee Life/AD&D Paid parental leave The above summary of benefits is subject to change, is for informational purposes only, and does not create any contract rights to benefits. If you have what it takes and are looking for a company committed to the success of its clients and its people, we want to hear from you. Diversity and Inclusion are important to Oxblue. We value the diversity of thought that comes with working with people from varied backgrounds. Our continuous improvement and ability to serve our customers depend on creating a workplace that brings out the best in everyone. That’s why we are committed to continuing to create an atmosphere of positivity, happiness, and inclusion.

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