Inside Sales Associate (47727)
MCE - Motion & Control Enterprises, LLC, Perrysburg, Ohio, us, 43552
DAS, an MCE Company, is seeking an Inside Sales Representative to support our continued growth.
Inside Sales Representatives work with customers to ensure a smooth sales process and maintain and grow existing business in small and mid-sized accounts. Customer service representatives must possess excellent customer service skills and will serve our customers as a pooled resource and ensure that orders are entered accurately, in a timely manner, and achieve proper margin.
Essential Duties
Manage multiple customer accounts to achieve growth and margin objectives
Create and follow up on quotes
Accurately process customer transactions such as orders, quotes, or returns
Grow existing accounts via upselling
Determine customer requirements and expectations; recommend specific products and solutions
Service customers by proactively keeping them informed of their quote/order status and delays, responding quickly to customer outreach, answering customers questions, troubleshooting, and resolving issues, etc.
Recommend alternative products based on cost, availability, or specifications
Identify trends in customer satisfaction or dissatisfaction and communicate effectively and efficiently to address issues
Identify accounts which are declining in sales and proactively reach out to them to ask for additional orders
Present price, credit, and terms in accordance with standard procedures and customer profiles
Provide accurate information regarding availability of in-stock items
Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction
Pull and stage inventory for service orders
Perform other related duties as assigned
Qualifications Required Skills/Abilities
Commitment to providing exceptional customer service
Excellent written and verbal communication and presentation skills
Strong time management skills
Persuasive and goal oriented
Possesses an energetic, outgoing, and friendly demeanor
Able to multitask, prioritize, and manage time effectively
Experience in service coordination of technicians preferred
High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
Computer skills required: ERP, CRM, Inventory Software, Microsoft Office Suite
Forklift experience is a plus
Benefits Along with competitive compensation and career advancement opportunities, we offer a comprehensive total rewards package. Qualifying employees receive:
Medical, dental, and vision coverage.
Company paid life and AD&D coverage.
Company paid short- and long-term disability coverage.
Voluntary benefit products.
401(k) retirement savings plan with a generous company match.
Generous PTO allowances and paid holidays.
Tuition reimbursement.
Parental Leave
Who We Are Motion & Control Enterprises (MCE) provides custom, innovative solutions for automation, engineered systems, fluid power, compressed air, flow control, lubrication, and instrumentation challenges.
Motion & Control Enterprise, LLC. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.
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Inside Sales Representatives work with customers to ensure a smooth sales process and maintain and grow existing business in small and mid-sized accounts. Customer service representatives must possess excellent customer service skills and will serve our customers as a pooled resource and ensure that orders are entered accurately, in a timely manner, and achieve proper margin.
Essential Duties
Manage multiple customer accounts to achieve growth and margin objectives
Create and follow up on quotes
Accurately process customer transactions such as orders, quotes, or returns
Grow existing accounts via upselling
Determine customer requirements and expectations; recommend specific products and solutions
Service customers by proactively keeping them informed of their quote/order status and delays, responding quickly to customer outreach, answering customers questions, troubleshooting, and resolving issues, etc.
Recommend alternative products based on cost, availability, or specifications
Identify trends in customer satisfaction or dissatisfaction and communicate effectively and efficiently to address issues
Identify accounts which are declining in sales and proactively reach out to them to ask for additional orders
Present price, credit, and terms in accordance with standard procedures and customer profiles
Provide accurate information regarding availability of in-stock items
Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction
Pull and stage inventory for service orders
Perform other related duties as assigned
Qualifications Required Skills/Abilities
Commitment to providing exceptional customer service
Excellent written and verbal communication and presentation skills
Strong time management skills
Persuasive and goal oriented
Possesses an energetic, outgoing, and friendly demeanor
Able to multitask, prioritize, and manage time effectively
Experience in service coordination of technicians preferred
High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
Computer skills required: ERP, CRM, Inventory Software, Microsoft Office Suite
Forklift experience is a plus
Benefits Along with competitive compensation and career advancement opportunities, we offer a comprehensive total rewards package. Qualifying employees receive:
Medical, dental, and vision coverage.
Company paid life and AD&D coverage.
Company paid short- and long-term disability coverage.
Voluntary benefit products.
401(k) retirement savings plan with a generous company match.
Generous PTO allowances and paid holidays.
Tuition reimbursement.
Parental Leave
Who We Are Motion & Control Enterprises (MCE) provides custom, innovative solutions for automation, engineered systems, fluid power, compressed air, flow control, lubrication, and instrumentation challenges.
Motion & Control Enterprise, LLC. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.
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