Associate Director, Customer Experience Marketing

The Associate Director, Customer Experience Marketing is a strategic, detail‑oriented cross‑functional connector responsible for driving efficiency, consistency, and performance across Customer Experience Marketing. This role enables seamless execution by optimizing processes, aligning MarTech capabilities with business needs, and ensuring that customer experience initiatives operate with clarity, governance, and measurable impact. The leader partners closely with Marketing, Operations, IT, Data & Analytics, Compliance, and external vendors to support present and future‑state customer experience maturity. Alkermes has adopted a hybrid working environment to support and meet the needs of employees and this role will operate in a flexible environment with 60% of time in the office and 40% from home.

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