Senior Associate Director, Third Party Systems - University Advancement

* Build effective working relationships with department stakeholders, team members, and vendors involved in assigned third party system management; rely on knowledge and professional discretion to achieve goals.* Assist with providing escalated support and guidance to junior members of the team, who will interact with a broad range of clients to provide support, expert advice, and training delivery, including support for high-impact technology initiatives.* Support the implementation and management of third-party systems in the Advancement technology ecosystem, including requirements review and tool selection with stakeholders, project planning, risk assessment, and vendor management.* For assigned systems, lead efforts to reengineer and optimize business processes using technology solutions to gain efficiencies and reduce manual effort of stakeholders.* Set and manage customer and stakeholder expectations. Influence decision making on third party systems.* Develop, test and deploy enhancements and new third-party applications based on evolving business needs.* Collaborate with other development teams on work that crosses teams to ensure shared awareness of third-party application-related system changes that may affect other teams’ work.* Develop, test, and deploy changes to Salesforce, and guide junior team members in doing the same, in support of third-party system implementations, enhancements, and bug fixes.* Support the development of junior team members in understanding existing technical architecture, development work, and best practices in Salesforce development.* Develop, test, and deploy enhancements and bug fixes to Salesforce development work to support efforts of other development teams.* Troubleshoot issues within the third-party systems and related integrations.* Provide training and support for end users and maintain proper system access for user roles.* Stay up to date on changes and upcoming enhancements for assigned third party systems.* Prepare and maintain system documentation and instructions.* For assigned areas, collaborate with stakeholders within the organization and engage in benchmarking to stay abreast of technology solutions leveraged by other advancement organizations.* Normal office environment* Ability to travel to various on- and off-campus locations* Experience working in advancement and/or higher education.* A commitment to the mission of higher education.* Current Salesforce Platform Administrator, Platform App Builder, or Platform Developer I certification, or the ability to become certified within three months of start.* Up to 22 days of vacation, 10 recognized holidays, and sick time.* Competitive health insurance packages with priority appointments and lower copays/coinsurance.* Take advantage of our free Metro transit U-Pass for eligible employees.* WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.* WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care.WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems.We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.**Useful Links****Accommodation**If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.**Regulatory Postings**Know Your Rights: Workplace Discrimination is Illegal Poster(; ) #J-18808-Ljbffr