Call Center Representative
Vish Consulting IT, South Charleston, West Virginia, United States
Location: ONSITE South Charleston, WV 25303
Pay Rate: $17 per hour (W2)
Shift: Any shift from 8 AM EST to 8 PM EST, Monday‑Friday, with mandatory 1–2 hrs overtime on Monday.
Start Date: 16 February 2026
Requirements: Call center experience. Avoid resumes of short‑term roles unless contract/seasonal.
Job Description
Promote and retain products and services. Experience in customer retention or sales and call center operations. Deliver excellent customer service over the phone. Negotiate and process save/service order requests from customers. Interact with customers patiently, tactfully, and efficiently. Clearly explain applicable fees and adjustments to customers. Offer product and service options tailored to customer needs. Demonstrate active listening skills. Follow structured call flows to enhance the customer experience.
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Promote and retain products and services. Experience in customer retention or sales and call center operations. Deliver excellent customer service over the phone. Negotiate and process save/service order requests from customers. Interact with customers patiently, tactfully, and efficiently. Clearly explain applicable fees and adjustments to customers. Offer product and service options tailored to customer needs. Demonstrate active listening skills. Follow structured call flows to enhance the customer experience.
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